Desktop Technician Resume

SUMMARY

Eric is an A+, Net+ and Sec+ certified IT professional with 3+ years of tier 1 help desk experience. He is well - versed with the Windows suite.
He has excellent customer service skills, and has interfaced with end users in-person, over the phone and via email.
He has extensive experience within Active Directory, and has provided a wide scope of network troubleshooting (CCNA certified).

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Desktop Technician

Responsibilities:

Served as a resource and local primary point of contact for customer's issues and requests
Repaired, replaced, and updated computing stations and accessories
Ensured customer requests for service are handled in a manner that promotes high customer satisfaction and provides customer with a positive experience

Confidential

IT Support Specialist

Responsibilities:

Migrated 100+ PCs from Windows 7 to Windows 10
Daily support of medical personnel’s IT needs (network configuration, password resets, etc.)
Took on lead role serving as an escalation point for fellow techs

Confidential

IT Specialist

Responsibilities:

Confidential

IT Help Desk

Responsibilities:

Microsoft shop consisting of 50-60 machines and 1 central server
Built databases in Microsoft Access
Decommissioning of legacy equipment
Utilized Active Directory for profile cleaning and removing profiles
Utilized Active Directory for modifying and issuing user permissions
Performed network troubleshooting for end users
Computer imaging - deploying new work stations and putting images on desktops and laptops
Hardware and software troubleshooting