Service Segment Manager Resume
Plano, TX
SUMMARY:
Motivated IT professional with experience transforming and redefining sales solution processes and tools to improve sales cycle time, quote accuracy, and revenue growth. Proven Configure Price Quote (CPQ) enablement leader with over thirty successfully CPQ deployments across multiple industries. Proficient in developing complex cost and price models for strategic sales opportunities.
KEY CAPABILITIES INCLUDE:
- CPQ Enablement
- Quote to Cash Process Improvement
- Sales Support - Solution Cost and Price Modeling
- Competitive market cost and pricing analysis
- Sales Operations Process Improvement
- Experience in Analytics, Banking and Security services
- End user deployment, training and support
- Unit and user acceptance testing
- Prototyping and proof of concepts
- Project Management
- Financial reporting
- Strong Communicator
TECHNICAL SKILLS:
Excel, MS Office, Word, PowerPoint, OneNote, SharePoint, Outlook, Teams, Project, Vision, CaptivateOracle CPQ Cloud
PROFESSIONAL EXPERIENCE:
Confidential, Plano, Tx
Service Segment Manager
Responsibilities:
- Led the successful end to end design, build and deployment of Confidential ’s Configure Price Quote (CPQ) platform across thirty-two Analytics, Banking and Security offerings.
- Partnered with product offering managers to document offering specific go-to-market strategies, offering structure, configuration rules, and cross-sell /up-sell opportunities required in their CPQ model.
- Facilitated and completed unit testing and user acceptance testing prior to deployment in production.
- Created CPQ training plans, training documents and videos used to facilitate end-user training.
- Developed CPQ prototypes/proof of concepts to socialize and onboard key stakeholders and executive leadership.
- Coordinated global user forums to gather CPQ platform requirements and user stories for user interface, user experience, configuration models and output reporting.
- Led global solutioning tool rationalization initiative that resulted in the decommissioning and consolidating of 180+ redundant solutioning tools.
Confidential, Plano, Tx
Service Segment Manager
Responsibilities:
- Assisted in the completion of comprehensive CPQ SaaS vendor evaluation of Oracle CPQ Cloud (formerly BigMachines) and APTTUS CPQ software.
- Developed and maintained progressive ITO CPQ roadmap for HPE’s CPQ deployment program
- Performed companywide pricing assessment on HPE’s Diagnostic Advisory services and recommended go forward pricing strategies.
- Created, launched and facilitated online Pricing 101 training modules for over 1,000 client facing, sales and go-to-market roles to improve pricing proficiency.
Confidential, Plano, Tx
Service Segment Manager
Responsibilities:
- Key member of business team that drove the integration and adoption of Confidential ’s SAP solution platform within newly acquired Confidential solution teams.
- Developed “mix order” capabilities within the COMPASS Catalog solution platform enabling sales and solutioning users to integrate Confidential hardware and software products in their IT service-based quotes.
- Created an automated interface between COMPASS Catalog and Finance’s deal evaluation tool (Optimum) resulting in improved efficiency and accuracy of quote data being shared between the two tools.
- Developed automated interface between COMPASS Catalog and Confidential ’s Salesforce.com instance for importing opportunity information from Salesforce.
Confidential, Plano, TX
Global Service Line Partner - Portfolio Management
Responsibilities:
- Coordinated Gartner Group market study on Price, Position, and Packaging of midrange services used to develop new go to market strategies for midrange services.
- Established and deployed an Offering Standardization Review Board that was responsible for maintaining global offering standards and approving regional deviation requests.
Senior Information Specialist
Confidential
Responsibilities:
- Implemented Activity Based Management cost management tool for the Confidential account team enabling profit / loss reporting by service offering and point of sale cost variance reporting.
Senior Business Analyst
Confidential
Responsibilities:
- Prepared an average of fifteen infrastructure cost quotes per month in support of new logo sales pursuits.
- Developed the mainframe and storage infrastructure cost quote that resulted in the signing of a seven year, $4.5B IT services contact with major telecommunications company.
- Developed the mainframe infrastructure cost quote that resulted in the signing of a ten year, $2.6B IT services contact with the largest bank in Australia.
Finance - Advanced and Senior Financial Analyst
Confidential
Responsibilities:
- Developed and deployed an automated Activity Based Management (ABM) cost system used for managing cost for the organization’s Information Processing Centers (IPCs), Data Centers, and Print Centers. AUS Patent issued for the Activity Based Management system.
- Responsible for generating monthly financial reports for finance and operations leadership.