Senior Business Technology Analyst Resume Madison, NJ - Hire IT People

SUMMARY

Strategic IT Professional offering expertise in designing, installing, and maintaining a company’s computer systems.Innovative business partner, TEMPeffective communicator, and analytical project manager non for testing, configuring, and troubleshooting hardware, software, and networking systems to meet business needs.
Collaborative leader wif demonstrated successes in partnering wif cross - functional teams to design and maintain a dynamic, stable system that exceeds business, delivery, and financial expectations.

CORE COMPETENCIES

PROFESSIONAL EXPERIENCE

Confidential, Madison, NJ

Senior Business Technology Analyst

Responsibilities:

Orchestrate enterprise client engineering and support, Bomgar administration, Print Server management / administration, MS SCCM, and Altiris design / configuration / support.
Facilitate application testing / release and document / test / transition services to teh global SD and CS teams.
Conduct Data Center integration and testing.
Serve as part of a global team that maintains AD, GPO, Application Libraries, and client-related policies / procedures, acting as teh escalation point for client-related issues.
Direct Global Site Migrations to a new corporate standard image.

Managed Services / Service Transition

Confidential

Responsibilities:

Functioned as teh VDI Administrator, monitoring daily administrative tasks, health, and stability of teh virtual desktop environment and creating /maintaining teh VDI image / pool.
Installed and configured View and related components.
Completed virtualization assessments and devised migration plans for end-users to teh virtual desktop environment and top-level support for VDI across teh enterprise.
Acted as teh BMC Marimba Administrator, maintaining / configuring marimba servers, tuner administration, policy management, report services, and patch management.
Developed, maintained, and enrolled teh corporate-issued iPads for Mobil Device Management, Application push, and policy enforcement wif teh MDM / Fiberlink Maas360 Administration.
Administered teh McAfee Antivirus EPO management and monitoring for enterprise-level support.
Monitored and deployed teh backup utility for client system backups as part of teh Druva Insync Administration.

Confidential

Senior Analyst

Responsibilities:

Served as a Project Coordinator and acted as liaison to clients informing them of Informatics alerts and news.
Informed teh Client Services Support Manager of changing needs of teh supported groups, investigated ways in which Informatics could better meet those needs, and ensured teh necessary tools / resources were available at all times.
Directed technical support for DEA Validated systems.
Configured and maintained teh virtual environment, serving as teh VMware VDI Administrator.

Analyst

Confidential

Responsibilities:

Documented upgrades / replacement of hardware and procedures for hardware / software installations.
Acted as teh Administrator for Active Directory.
Served as an on-call engineer on a rotating basis acting as teh primary.
Delivered informatics support contact during off-hours.
Assisted wif backup procedures.
Provided orientation services for new employees.
Wrote documentation on technology usage best practices, standard application familiarization, and descriptions of services offered by teh MIS Department.
Provided employees wif basic instruction on TEMPeffective utilization of teh applications installed on their workstations.
Thoroughly documented all service calls using teh standard call tracking system implemented by teh MIS Department.
Disseminated any relevant news concerning advances in technology; newly developed support procedures, and any discovered bugs / viruses / unsafe practices to teh rest of teh Desktop Services team.