PROFESSIONAL EXPERIENCE

Confidential

IT Systems Specialist

Responsibilities:

• Made technical recommendations for client site Active Directory 2000/2003/2008 - Process Add/Move/Changes, creating, modifying and deleting accounts, enabling | removing permissions, processing new hires and terminations | Maintaining, modifying and updating company intranet
• Exchange 2010 - creation, removal and delegation of mailboxes/configuring mailbox quotas/management of archives
• Mobile Devices(iPhone, Android and Windows Mobile) - Activation, configuration and decommission devices for new hires and terminations
• MS Server Administration - maintain server, install and troubleshoot applications, monitor server for abnormalities and perform scheduled health checks to ensure full functionality
• Liaison for 3rd party vendor - Telephones
• Troubleshooting system/server hardware and software issues: Windows XP, Windows 7, Office 2003/2010, Windows Server 2000/2003/2008, Thin Clients, Desktops and third party applications
• Identify, research and resolve technical issues
• Create and maintain training documentation for new staff members
• Updated and maintained MS Excel worksheets and reports for projects

Independent Consultant

Confidential

Responsibilities:

• Installing everything from computers to small business networks from teh ground up.
• Consulting with clients to meet their system needs.
• Upgrading all components of computer hardware and software installations
• Troubleshooting, break/fix, hardware, software and network connection along with internet protocols.
• Independent computer consultant for Desktop and Laptop repair, maintenance and upkeep.
• Responsible for break/fix support of all laptops, desktops running on a Windows XP/Vista/7 platform.
• Applications & Windows operating systems and Mac Ox installations
• Install components (power supply/ram memory/interface cards)
• Responsibilities include imaging and configuring PCs that are required to fulfill incidents, IMAC, and Refresh projects.
• Respond to and complete IT halp tickets in a timely manner
• Installed, configured and running data back process, Restore Captured Data, Install New applications, and maintained data migration of user’s profile and software deployment.
• Dell desktop/laptop hardware installation, diagnostics, maintenance and break/fix operations.
• Confirm device join to teh domain, add teh appropriate OU, AD, and add teh appropriate administrator group.
• Setup Microsoft Office 365 user’s accounts, setup outlook users email profiles, restore user signature.
• Setup networked Office printers, repair and configures network connection.
• Provided a high level of PC hardware/ software support for local/ remote clients in a Windows/ MAC environment

Confidential

Telecommunications Administrator

Responsibilities:

• Configured and deployed devices for Borough Management offices
• Created and implemented standard description naming convention of all VOIP devices being deployed and/or already deployed
• Provide local and remote support for all agency employees, Senior Staff and Agency Affiliates
• Completed deployment of Cisco VOIP phones to borough management locations and provided post-deployment support
• Worked with Site Managers and Managing Director on migration status, issues/resolutions, completion and suggestions
• Administration of:
• Travel to Borough Management offices and developments as needed for configuration, deployment and support of Cisco Phones and ATAs
• Communicate with director regarding side projects and re-occurring issues
• Configuration, installation and troubleshooting of Cisco ATAs for non-voip locations
• Provide assistance and troubleshooting for video conference equipment

Confidential

Senior Mobile Support Engineer

Responsibilities:

• Manage agency Verizon accounts: Add/Remove services, line activation and suspensions, request warranty replacements for malfunctioning units
• Educate and train agency employees on use & teh Airwatch environment.
• Support for Executive, Senior Staff and Admins
• Provide local and remote support for all agency locations
• Communicate with manager regarding side projects and re-occurring issues
• Worked with Airwatch Engineer regarding re-occurring issues within environment
• Created documentation used for Agency training
• Movaris ticket processing

Confidential

Alternative Desktop Solutions Project

Responsibilities:

• Support and roll out for Citrix Alternative Desktop Solutions being implemented to teh organization
• Configuration and troubleshooting of DELL Wyse D90 devices, mobile phones and tablets as well as repurposed PCs converted to Thin Clients
• Educated and trained NYC Transit Employees on use, teh environment and best practices for Wyse units
• Provided local and remote support for all MTA Agencies utilizing Wyse devices
• Worked with Citrix Engineers regarding re-occurring issues within environment
• Lead for ADS Rollout Team members with connectivity issues and user application group provisioning
• Regularly attended meetings with Program Manager and PMs regarding project status, environment and general issues and scheduling for migration sites
• Worked with Project Managers, System and Network Administrators with site rollouts and user issues
• Acted as an On-Site contact for migration sites during rollout in Project Manager’s absence

Confidential

Systems Engineer

Responsibilities:

• Review of small infrastructure acquisition to provide input regarding migration method to Project Manager
• Archiving Terminated profiles, documents and mailboxes
• Export and import of data via Robocopy and PowerShell scripts for a manual migration of Active Directory 2008/Exchange 2010 SP3
• Liaison for Third-party Vendors
• Provide systems site support for client site and affiliated remote sites being migrated (MAC/Windows 7/Active Directory 2008/Exchange 2010 SP3/File Server/Print Server/Spam & Anti-virus/Mobile Devices/Tablets)
• Communicated regularly with Project Manager, CFO and Office Manager at client site regarding impacting issues and system status updates

Confidential

Senior Systems Administrator

Responsibilities:

• Responsible for Executive Office as well as remote users throughout teh globe
• Reported directly with Head of Global IT Operations
• Provided Server, System, Smartphone, Tablet and VOIP Telephone support for Administrators and Executive Officers of teh company
• Imaging of new system using SCCM 2012
• Administrator(account delegation) - MS Windows Server 2008 R2/2012, (Unified Messaging Enabled)Exchange Server 2007/2013, Cisco Unified Communications Manager(CUCM)/CUCM Express and Cisco Unity
• Placed best price purchase orders for special and standard equipment, systems and peripherals
• Liaison for Senior Engineers within other IT Support Groups
• Research system impacting issues, reporting and working with teh Senior Engineers

Confidential

Systems Engineer

Responsibilities:

• Responsible for Corporate Home Office at client site as well as 3 remote sites
• Made technical recommendations for client site
• Active Directory 2000/2003/2008 - Process Add/Move/Changes, creating, modifying and deleting accounts, enabling | removing permissions, processing new hires and terminations | Maintaining, modifying and updating company intranet
• Exchange 2010 - creation, removal and delegation of mailboxes/configuring mailbox quotas/management of archives
• Blackberry Enterprise Server - Activation, configuration and decommission of devices for new hires and terminations
• Mobile Devices(iPhone, Android and Windows Mobile) - Activation, configuration and decommission devices for new hires and terminations
• Barracuda Firewall/Spam Filter – Create email filters and exceptions within firewall to allow proper connectivity with external sites and resources
• Terminal Server – maintain server, install and troubleshoot applications, monitor server for abnormalities and perform scheduled health checks to ensure full functionality
• Provide Partners, Physicians, Senior Staff, Supervisors and clinical staff with on-site and after-hours support as well as for other clients of Entegration
• Troubleshooting system/server hardware and software issues: Windows XP, Windows 7, Office 2003/2010, Windows Server 2000/2003/2008, HP Thin Clients, DELL Desktops and third party applications
• Identify, research and resolve technical issues
• Create and maintain training documentation for new staff members
• Facilitate halpdesk requests and fields inquiries/problems and provides updates to users on progress and completion of requests
• Updated and maintained MS Excel worksheets and reports for projects
• Responsible for training junior level support engineer
• Relayed inquiries and discussed requests by client directly to upper management
• Created, optimized and deployed images for HP desktops where needed
• Replaced old Windows XP machines with HP T510 thin clients, followed by centralizing their administration by creating an FTP FileZilla server and utilizing teh HP device manager.
• Created image for HP Thin Clients for use with terminal server and deployed via USB drive and HP Device Manager
• Research and procurement of hardware resources needed for refresh

Confidential

Systems Administrator

RESPONSIBILITIES

• Active Directory – Process Add/Move/Changes, creating, modifying and deleting accounts, enabling and removing permissions, processing new hires and terminations
• Exchange – creation, removal and delegation of mailboxes/configuring mailbox quotas/management of archives
• Terminal Server – monitor sessions, assisting users with connectivity and lockouts
• Avaya/Cisco Phone Systems – administration of phones systems, voicemail boxes and extensions for users and processing Mobility requests
• Providing End-User and Executive support for Corporate Headquarters and as well as eight remote sites
• Troubleshooting system/server hardware and software issues; Windows XP, Windows Vista, Windows 7, Office 2003/2010, Windows Server 2000/2003/2008 and third party applications
• Providing document support for MS Excel and MS Word documents
• Maintaining inventory and support of hardware, printers, wireless devices(Verizon USB Broadband/MiFi) via MS Access Database
• Facilitates halpdesk requests and field inquiries/problems and provides updates to users on progress and completion of requests
• Identifies, researches and resolves technical problems
• Responsible for providing desktop support for systems and software through phone and direct contact with teh clients
• Installs, repairs and configuration of PCs and MACs, peripherals, and other end user equipment including: Blackberries, Android, phones, cell phones, Windows Mobile, iPhones and iPads.
• Administration of MS Server 2003/2008, Terminal Server, Blackberry Enterprise Server, Citrix Presentation Server, RSA SecureID Autantication Manager
• Maintains documentation for all halpdesk and end user processes and procedures
• Liaise with technology vendors for support and installation services
• Asset Tagging of purchased equipment and updating inventory database
• Dedicated Executive support for company officers and upper management
• Provides support to VIP/Executive customers in teh office and home locations, local traveling required
• Provided Support for MS Office, Citrix Access and user/group applications installs, configuration and troubleshooting
• Acted as a liaison for other groups by providing information and troubleshooting information to Senior Server Admins.
• Install, configure, troubleshoot, maintain, upgrade, and repair Desktop/Laptop/Network hardware and peripherals
• MS Exchange 2003/2010, MS Server 2003/2008, Blackberry Enterprise Server, Citrix Presentation Server, SPAM/Anti- Virus/Firewall
• Updated and maintained MS Excel worksheets and reports for projects
• Perform data migration for Windows XP/7 and MS Office 2003/2010
• Imaging of Hard Drives using Symantec Ghost Server and PC configuration for connection to Windows Server 2000/2003/2008 Network, network printers and network shared drives.
• Installed, configured, troubleshot, maintain, upgrade, and repair Desktop/Laptop/Server/Network hardware and peripherals
• Provided Desktop Support group with technical expertise for non and unnon issues while updating/creating support documentation
• Desk side/Remote Support for onsite and visiting personnel for teh New York Office and support for satellite offices across teh globe
• Provided Support for MS Office, Citrix access and user/group application installs, configuration and troubleshooting
• Liaison to senior groups and Third-Party Vendors by providing information and troubleshooting information.
• Install, configure, troubleshoot, maintain, upgrade, and repair Desktop/Laptop/Network hardware and peripherals as well as configuring and troubleshooting issues
• Performed Personal Folders and Personal Address Books setup, back-ups in XP and Office 2000/2003/2007 and use of Windows Server 2003/2008 Active Directory
• Updated and maintained MS Excel worksheets/reports for projects and inventory
• Performed data migration for Windows XP Professional and MS Office
• Installed, configured, troubleshot, maintain, upgrade, and repair Desktop/Laptop/Network hardware and peripherals
• Provide technical expertise and advise for non and unnon issues
• End-User training and application assistance