Helpdesk Technician Analyst Resume AZ - Hire IT People

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, AZ

Helpdesk Technician Analyst

Responsibilities:

Confidential, AZ

Helpdesk Technician II

Responsibilities:

Create tickets via Service Track application.
Create AD account and provide the proper permissions along with creating email accounts.
Keep track of inventory and order equipment if needed for replacement.
Install Ram, Hard drives, SSD, Laptop Screens, Keyboard, Mouse on laptops.
Setup hardware equipment in cubicles such as monitors, mouse, keyboard, desktop/Laptop, and docking stations.
Setup laptops, image the laptop, assign asset tag number to the laptop and prepare for shipment.
Update inventory via WiseTrack software.
Provide support for MS2013 applications.
Install and setup Cisco Jabber chat messaging application for new hires and provide troubleshooting.
Setup Cisco phones via Call Manager software as to assigning phone extensions, voicemails, call forwarding.
Providing phone, email, remote, and on-site support.
Lifting and installing network switches, routers and severs in server room for testing or production.
Providing access for email inboxes or distribution groups.
Setting up account for Duo Mobile account for associates to work external and providing app support.

Confidential, AZ

Service Desk L1.5 Analyst

Responsibilities:

Reset/unlock users account for them to log back into the computer
Assist with setting up local printer and network printers
Installing software per current or previous request after placing a service request
General troubleshooting for IE/Firefox/Chrome applications
General troubleshooting for Microsoft Office 365 products
Using Active Directory into looking for group permission and to provide the proper access for certain applications
Currently using ServiceNow as a ticketing system
Rebuilding users profile after all troubleshooting TEMPhas been done
Creating accounts for certain website access for external clients
Troubleshooting VPN application as to connection issues, or uninstalling/re-installing
Assisting users into setting up Blackberry Work to receive email on a personal mobile device

Confidential, AZ

Service Desk L1 Agent

Responsibilities:

Confidential, AZ

Customer Support Representative

Responsibilities:

Provide level 1 desktop support for internal users
Resetting users account
Installing/Re-installing software upon request approval
Guide users into setting up Good for Enterprise on company owned devices or personal device
Guide users into the service request portal for access or additional permissions
Assist remote working with connection issues with the VPN or connecting to their home internet
Attend meetings to provide better future services to the users as to updating applications
Provide Microsoft Office 2013 support