OBJECTIVE: To obtain an Information Technology Specialist position with a company where my professional experience, qualification, and skills would be helpful to support my employer's business initiative and at the same time acquire work-based skills with which I can enhance my career.

EXPERIENCE:

Confidential

The Physician Practice LAN Support Technician

• Provide computer help desk support and technical training on hardware/software/Windows OS to end users.
• Support over 30 family practices supporting over 250 end users who are doctors, administrates, managers, nurses, to medical assistances and so on.
• Provided computer help desk support to end users via telephone, remotely using assist from anywhere utility such as DameWare, join.me , and on site.
• Worked closely with various teams Networking and System engineering, Allscripts, Phreesia, IDX, Dragon, Citrix etc to assist the end users.
• Troubleshooting local network using ping, trace route commands
• Diagnosed and troubleshot computer hardware failures from multiple computer manufacturers, Fujitsu Dell, HP and Lenovo.
• Diagnose and troubleshot desktop printers and multi-function printers from multiple vendors Sharp, HP, Kyocera, Brother .
• Manage/working on assigned tickets service-now/Track-it queue and frequently communicated with customers regarding their trouble tickets.
• Assist end user setting up outlook e-mail on local computer 2007 and 2010
• Installing Dragon speech to text software and assisting end users.
• Installing printer on local computers.
• Managed a high-volume workload within a deadline-driven environment.
• Installing, setting up and supporting Phreesia pads.
• Installed and setup credit card swiping device for Phreesia.
• Installing, upgrading, troubleshooting ipads
• Installed and setup Fujitsu scanners for Allscripts Touch Chart.
• Password reset for Allscripts Touch Chart.
• Install, upgrade, configure, and deploy Windows 7 desktops, laptops, Lifebooks.
• Train customers on Microsoft Office Suite Outlook, Excel, Word, and PowerPoint .
• Responsible for troubleshooting all MS Office applications, Citrix, Allscripts, IDX issues.
• Installing hardware and software on company machines.
• Imaging desktop, laptop, lifebook, and updating ipads
• Set up new desktop, lifebook, laptop, scanners and network printers for the new providers.
• Fixed hardware and software problems on all desktops, laptops, Ipads, scanners and printers.
• Traced and resolved malware throughout the network to eliminate risk and optimize computer functions. Maintained bug fixes and patch sets for all company applications. Educated individuals about computer viruses and ensured that computers were equipped with up to date antivirus tools.
• Fixed software problems, resolved peripheral difficulties, and optimized Windows performance
• Correct Windows Update issues, data corruption, networking issues, and removed malware
• Performs additional duties dependent on department requirements.
• Participated as a project coordinator temporarily
• Excellent interpersonal skills
• A willingness to learn new systems, and skills.

Confidential

Information Technology Specialist

• Performing Active directory administration in 2003 and 2008 such as creating new users profile, creating security groups, distributions groups, resetting password, unlocking, disabling user accounts.
• Exchange2010 administration, creating new user accounts/ e-mail account. Creating User mailbox, Room Mailbox, Equipment Mailbox, creating mail contact account, mail forwarding.
• World Client E-mail administration creating e-mail account in World Client.
• Dovico Time Sheet administration, creating user profile in Dovico Timesheet application for the end users to submit their time.
• Lync 2010 administration - creating new user account, disabling users/removing users accounts.
• SharePoint 2010 administration - Adding users to site, creating libraries, managing policy.
• Print server administration - adding new network printer, removing network printers, upgrading drivers.
• Administering ID badge security access, issuing new ID badges and doing monthly audit for security breach.
• Data backup from server using Symantec backup utility.
• Running monthly audits on servers and network computers using auditing utilities.
• Daily server room temperature auditing.
• Editing login/logoff scripts
• Building new computer according to the call center, accounting, programming, marketing specifications.
• Administrating Ghost images creating and deploying images to multiple PC, laptops over local network.
• Installing OS XP, Windows 7, testing windows 8.
• Installing supporting Microsoft Office suites office 2003, 2007 and 2010
• Troubleshooting printer issues, updating drivers, replacing printer cartridges.
• Troubleshooting network computers, printer, IP phone ping, trace route, ipconfig .
• Upgrading memory on laptop/desktop computers, replacing power supply, laptop monitors, hard disk, motherboard, cd drive, CMOS battery.
• Disaster recovery training: building servers, workstation and restoring data from backup by rebuilding the entire company's network/call center.
• Proficient in Microsoft Office Applications Word, Excel, PowerPoint, and Outlook 2003, 2007 2010
• Installing and supporting various applications software such as Visual Basic 2008, Visual Foxpro, adobe standard, reader, Internet Explorer, Citrix other internal developed software's.
• Troubleshooting and supporting desktop, laptops, hardware, printer, faxes, iphone, blackberry, IP phones and digital phones.
• Advance knowledge in networking wired and wireless , TCP/IP protocol, and troubleshooting skills.
• Experience in identifying, removing, and protecting against spyware/virus infection.
• Training remote users with computer and IP phone equipment's.
• Remote user support supporting users in various states in US and other countries using remote desktop tool such as Lync 2010 and Techinline utilities.
• Extremely customer-oriented, treating co-workers and customers with the utmost consideration and respect.
• Ability to build excellent and friendly relationships with all employees.
• Ability to follow up on assignments from senior members of the team, and complete tasks in a timely manner.
• Excel at making the work load, and request/service process visible, and be accountable for the work assignments.
• Identify, diagnose, research and resolve ongoing technical issues.
• Performing application integrations, testing and troubleshooting of desktop application problems.
• Proficient in performing, break/fix, installations, and upgrades.
• Other duties as assigned by the supervisor.
• Excellent interpersonal skills
• A willingness to learn new systems, and skills.

Confidential

Media Services/Desktop Support

• Trouble shooting computer for professors and setting up computers for special functions and classes.
• Answering phone calls assist professors in using various desktop applications such as Microsoft Office 2003 2007, Internet Explorer, Firefox, assist printing and troubleshooting printer problems.
• Setting up audio virtual equipment's for special functions and classes.
• Assisting faculty with smart classroom technology
• Taking inventory

Confidential

Computer Consultant/Desktop Support

• Answering phone calls
• Providing Desktop technical support remotely and onsite
• Repairing hardware problems for Temple students and faculty computers
• Assist the students who need help in using various applications, software such as Microsoft Office, Dreamweaver, assist printing and troubleshooting printer problems.
• Installing software such as Windows XP, Vista, Mac OS X Leopard Microsoft office 2003 2007
• Assisting with Ghost sessions.
• Assisting faculty with smart classroom technology and applications