IT Systems Engineer Resume San Jose, CA - Hire IT People

SUMMARY

System Administrator with experience and proven ability to create and deliver solutions tied to business growth and systems optimization.
Skilled in server administration, helpdesk support, business development, project management and programming with C#, Python, SQL and Swift for web, desktop and mobile development.

TECHNICAL SKILLS

Support: Desktop and Helpdesk Support Troubleshooting Training and Customer Service System Maintenance Vendor Relations SharePoint and Spiceworks ticketing systems. VoIP Support Software MS Windows ME, XP, Vista, 7, 8, 10 MS Server 2008, 2012R2 Mac OSX, Kali Linux Citrix, VMWare, Hyper - V Office 365, Project, SAP Visual Studio, XCode IIS, Go2Assist, Visio and LANSweeper Wireshark Cain&Abel and Acunetix

Hardware: Data Recovery PC/Server/VM Build, Setup and Install Install and configure MFD devices Android, iOS and Windows Desktop, Group and Enterprise Printers Driver troubleshooting Mobile Device Management (MDM)

Networking: TCP/IP and VoIP Wi-Fi Configuration Packet Analyzing AD, GPO, WUS, DHCP, DNS

Programming: OOP in C++, C#, ASP.Net, HTML, CSS and jQuery Swift 4.0, Python SQL

PROFESSIONAL EXPERIENCE

IT Systems Engineer

Confidential - San Jose, CA

Responsibilities:

Implement information security policies, programs, procedures, and standards of activities of the Information System Department.
Administer the IT’s helpdesk and make sure all end-users are taken care of.
Analyze, develop, and recommend plans and solutions to operational, management and business process, as well as coordinate activities with clients, vendors and staff.
Implement new systems, network and security monitoring/auditing tools to monitor all aspects of security within the organization.
Maintain the organization in compliance with software and hardware licensing.
Worked on ISO 27001: risk assessments, statement of applicability, asset identification, etc.
Configured and maintained all servers (SCCM, AD, DNS, DHCP, WUS).
Virtualized all outdated physical servers within Hyper-V’s.
Migrated the organization to O365 from an Exchange 2007 server.
Creation of users and groups using Active Directory (AD) and Office 365.

Information Systems Analyst

Confidential - San Jose, CA

Responsibilities:

Administer computer systems by maintaining hardware and software, monitoring network systems, providing guidance and training for clerical support, and machine operators, to affect the efficient development, maintenance and operation of the systems.
Configure, install and upgrade smaller, less complex hardware and software systems of limited impact and criticality to departmental operations.
Document detailed procedures on software and hardware installation and configuration.
Project Manager for departments like BOS, CEO, Parks, and other departments.
Projects included server migrations, GPO changes and Hardware and Software implementations.
Formed part of the OES team for the County of Santa Clara. Participated in a few OES training scenarios.
As an Information Systems Analyst ISA, me performed weekly maintenance on all OES assets.

Independent Computer Systems Consultant

Confidential - Sacramento, CA

Responsibilities:

Consult individuals and small businesses on the use of Information Technology.
Analyze and troubleshoot software related issues.
Use analytical techniques to resolve problems.
Provide remote (over the phone) and face-to-face technical support.
Maintain working relationships with clients and team members.
Using Python, C#, SQL and other languages, built end-user, system level and data management applications in Visual Studio.
Implementation of design including coding, testing and documentation.
Determine user requirements and specifications and plan for software development within the organizational scope.
Code maintenance including debugging and updating to keep pace with the evolving environment.
Knowledge of the Software Development Lifecycle.
Work in a team of highly skilled developers to come up with innovative solutions.

Helpdesk Support Specialist Intern

Confidential - Roseville, CA

Responsibilities:

Identified, researched, and resolved technical problems.
Support, test and troubleshoot hardware and software-related problems.
Installed, configured and re-imaged workstations based on company requirements.
Documented and tracked all technical problems to ensure a timely resolution.
Provided over the phone technical support to agents outside of California.
Used SharePoint ticketing system to manage Helpdesk tickets..
Performed data validation for all new products before shipping out to customers.
Provided face to face and remote (phone support) process support for NPI Test Process fall out to employees in Sacramento, United Kingdom, and Malaysia locations.
Worked with high performance teams (Engineers, Managers, Analysts and technicians) to come up with fast solutions and insure project’s deadline was met.

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It Systems Engineer Resume

San Jose, CA

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