Telecommunications Engineer Resume Joliet, IL - Hire IT People

PROFESSIONAL EXPERIENCE

Confidential, Joliet, IL

Telecommunications Engineer

Responsibilities:

Supporting Cisco Unified Communication Manager (9.x, 10.x, 11.x, 12.X), Unity Connection 11.x and Unity 4.x, and Call Manager Express on UC500 series hardware, currently migrating to CUCM 12.X.
Engineer for Cisco UC deployments for small to mid - sized customers. Responsible for deployments of over 500 phones and support of over 1,000 devices.
Set up Cisco UCS C-Series rack servers such as UC220 M3 deployment from ground-up including RAID array configuration, ESXi (5.x, 6.x) and vCenter management, vsphere, vCenter, ESXi (4.x, 5.x, 6.x) infrastructure virtualization and desktop virtualization solutions
Deployed Cisco TelePresence Video Communication Server (VCS), VCS-E, MCU, Cisco Jabber Video, URI dialing and integration wif Webex and Microsoft Teams (using SCCM tools).
Support, Management and Administration of Cisco Webex using Room Kits
Install, configure and support a wide range of telephony applications such as UCCE, including scripting and API support.
Cisco Jabber instant messaging & video, and other collaboration related applications including Skype/Teams/Lync and 3rd part IM &P solutions, through LDAP synchronization (monitoring via SCOM).
Implemented large WebEx Meetings Server 1.x deployments along wif internet reverse proxy and high-availability server implementations and IVR Solutions including Calabrio.
Responsible for implementing teh latest versions of Cisco UC including Unified Communications Manager, Unity Connection, Emergency Responder as well as Cisco voice/data routers and switches in support of Cisco UC deployments
Provided advanced help desk support for Cisco UC products, LAN/WAN issues, ASA security and WLAN assistance and providing support for detailed RTMT trace log debugging and dial-plan reviews
Deployed SIP trunks & centralized CUBE routing for over a dozen branch locations

Confidential, Chicago, IL

Contract Voice Engineer

Responsibilities:

Supported Multi-Cluster Deployment of over 20,000 devices hosted by CUCM, Unity and Microsoft Teams and Cisco routers and gateways, gatekeepers and various TCS
Deep Knowledge and familiarity of all Signaling Protocols, SIP, SCCP, H.323, RTP, RTCP HTTP, HTTPS across all product families (digital and analog supporting legacy PBX system)
Deployment of a non-centralized office deployment wif all data over WAN and teh PSTN, using gateways and WAN, LAN, and vLAN to support remote site of 50 devices, on a very limited broadband office.
Deploy and configure Various Cisco TCS teleconferencing centers for executive level business reviews and inter-office meetings control via HTTPS, XMPP, and CTI-QBE protocols.
Write Device Pool and CAC for Mexico Facilities maintaining E.164 compliance and international codec and dial-peer configurations.
Enterprise Experience wif QoS on Gateway, LAN, WAN and gatekeeper devices.
Troubleshooting cross-platform, cross-vendor DNS, DHCP, TCP/IP, SMNP, SMP, and SFTP and LDAP Synch.
Supported Cisco Unified Communication Manager (7.x, 8.x), Unity Connection (7.x, 8.x)
Install, configure, and troubleshoot Cisco IP Communicator and Cisco Jabber instant message & video application (iOS, Android, and Windows).
Incident management and troubleshooting using a resolution/escalation tool adhering to strict SLAs set in SalesForce RemedyForce.
Responsible for resolving technical escalations from teh Service Desk staff.
Collaborate wif team members to create new processes for managed services team.
Pull and interpret SIP call traces on teh SBC and CUCM
Monitor real-time behavior of IM and Presence components through RTMT
Add, change or delete a hard/IP Soft phone
Deploy or recover physical device
Create and configure Call Handlers
Create Call Pickup Groups
Create Line group/hunt pilot

Confidential, Rockford, IL

Network Administrator

Responsibilities:

Investigated and resolved POTS connectivity issues and coached field techs when repairs were necessary
Provided frontline support for Cisco IP Communicator and Avaya One-X VoIP soft phones, resolving issues in a timely manner
Lead outage bridges and kept teh effected clients up-to-date on progress and resolution
Created documentation alongside senior engineer for network monitoring services
Spearheaded projects to update documentation to improve teh consistency of teh customer service
Performed installation of cable trays and J-hooks for Cat 6 network cable
Terminated network cabling at patch panels and network jacks
Created cable management documents and network diagrams
Configured Cisco 2811 routers, 2950/3850 switches, Cisco Aironet access points, and network cameras throughout main and branch campus

TECHNICAL SKILLS

Cisco CUCM, Cisco CME, Cisco CCP, Cisco Unity, Cisco CUCMe, Linux, Windows, Windows Server, VMWare, Hyper-V, VOIP, vLAN, LAN, WAN, TFTP, TCP/IP, DDNS, mDNS, DCHP, QoS, EIGRP, RTP, RTCP, Voice, Video, Jabber, Teams, Skype, Cisco Systems, Webex Rooms,
Resources: Salesforce RemedyForce, SAP, Expandable, ARENA, TeamCenter, Oracle, Verint

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Telecommunications Engineer Resume

Joliet, IL

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