SUMMARY

• Analytical, dedicated, and extremely hard working with deep experience of IT Platform Support running various type of Applications, Software, Databases, Scripts, Automations, monitoring tools to define service and delivery to end users in teh financial and banking sectors. Implement best practices in planning and executing system upgrades, rollouts, and mobility platforms, as well as special projects.
• Vision oriented individual, defined Roadmap of Technologies. Skilled communicator who builds relationships, and uses sound judgement and advanced technical acumen to positively impact managing platform support.
• Forward - thinking and resourceful professional with diligent mindset and disciplined approach. me am a highly detail-oriented and a successful Tech Lead/manager in meeting and exceeding teh organizational goals.

PROFESSIONAL EXPERIENCE

Technical/Team Lead, IT Platform & L3 Support Team

Confidential, Mississauga ON

Responsibilities:

• Lead Bank’s DCJ (Digital Crow Jewels) projects to make sure Enhance Controls applied
• Lead AIX Support, Shell/Perl Scripting, DB2, Autosys scheduling, FTP/MFT activities
• Lead Java & Framework upgrade from v1.6 to 1.8 & WebSphere upgrade from v8.5.5.10 to v8.5.5.17
• Support ingestion of all data into IBM CMOD repository application
• Used IBM Content Navigator as interface for ECM solution configured with Oracle database
• Schedule workload, assigned day to day task and project-based activities among team and tan follow up each team member to make sure deliverables are in time
• Attend RCA calls, review teh root cause of issue and take actions to remediate teh ongoing issue
• Administration of ServiceNow: generate weekly & monthly team status report, review and presented with team Senior management and TAOs
• Work with Audit & Compliance teams to make sure platform is compliant with Technology Risk Management & Information Security (TRMIS) standard otherwise assign teh resource to remediate teh vulnerabilities
• Report generated via SAST, DAST, SCA, Penetration Test, examined and make plan and setup target date to remove reported vulnerabilities based on severity types
• Lead annual DR Exercise of production application, engaged all business and technical stakeholders
• Meet bi-weekly and monthly with other support/upstream teams to make sure communication and engagement is consistently in place
• Meet with finance team along with leadership to make sure expenses are compliant with team budge

Manager, IT Operations & Application Support

Confidential

Responsibilities:

• Make sure teh delivery of application and system changes that may impact teh Production services of Client Service Level Agreement (SLA) are maintained.
• Make sure all backups and restoration (if required) are completed and communicated in time
• Monitored and confirmed all nightly batch cycles (EODs/SODs) are completed and communicated
• Developed and follow teh DR strategies and planning, make sure supported applications are tested
• Monitor teh tickets queues to make sure incidents and requests are recorded within cut-off time
• Supported IT Security team to implement teh standards at security of Application architecture group.
• Manage and guide MS SQL DBA team to upgrade SQL 2012/2014/2016/2017 (AlwaysON, HADR) along with BI, Python, R features, also manage Oracle 12c DB team
• Supported in architectural Azure Cloud design document to let application run (pilot users) from Azure portal via Two Factor-Autantication (2-FA)
• Worked with IT Security support and CISO to follow teh defined strategies and plan in order to protect teh Data Center environment and take quick remediation (applied security patches) to remove identified vulnerabilities otherwise
• Managed overall project to setup an isolated environment (on separate VLAN) for AGF offshore users (120 users from India to connect AGF applications and resources)
• Managed licenses, view teh logs, maintain access & privileges, provide troubleshooting along with vendor support team, plan and deploy their new release, changes & modification, record all teh activities and action into relevant tickets.
• Make sure all these applications has also available via Citrix solution thus users can use them during BCP scenarios and as well work from home or during travel (specifically for our sales and marketing teams) Development & Integration of automation processes/runbooks, Monitoring System health
• Used IBM Lotus notes domino application to build in-house ticketing and repository system
• Go through all expected projects with VP of Technology, finalize tentative purchase cost, support/license renewal cost and put into yearly budget.
• Setup and managed meetings with vendors to go through teh renewal cost if there is any discrepancy occurred
• Make sure team members has their prioritized objectives and meeting SLA & SLO
• Setup and assign teh yearly objectives and goals to each team member and also conducted monthly 1 on 1 and weekly team meetings to follow up day to day operational and incidental activities.
• Manage and assign roles and responsibilities to make sure on-call support individual and backup are always available after business hours
• Listen individual’s differences and resolve properly and efficiently to make sure team deliverables are no effected.

Senior Technical Support Analyst

Confidential

Responsibilities:

• Identified teh business requirements and automated/developed teh requested policies by using Opalis Integration Server v6.3
• Developed numerous scripts via PowerShell Windows script tool
• Developed various automated Opalis/Orchestrator workbooks to halped, encrypt/decrypt files and tan FTP/SFTP them to teh clients/vendors
• Introduced and Implemented System Centre Enterprise Tools such as Orchestrator 2012, SCCM 2012, SCOM 2012 and SCSM 2012
• Integrated SCCM, SCOM and SCSM via Orchestrator 2012
• Day to day worked with other teams such as Windows Server team, Development team, Unix Support team, OOP. Project Management/Solution Deliveries, IT Security etc.
• Installed and configured CA DCC (Data Command Center) insight agent to monitor Sybase and Oracle databases instances remotely and locally
• Installed Oracle client 12.5 and Sybase 15 to teh DCC portal servers
• Update tnsnames.ora and sql.ini files for database configuration
• Worked different roles during transition from MOM to SCOM monitoring tool
• Installed and configured teh MOM/SCOM connectors to trap teh events to SPECTRUM OneClick
• Run and establish teh performance reports (eHealth) of all teh monitored devices on CA SysEdge

Applications Support Analyst, Lead

Confidential, Toronto ON

Responsibilities:

• Identified teh gaps, analyze options, troubleshoot and resolve teh technical issues on priority bases
• Used different tools to query, run and monitor bank applications and backups such as SQL, iSeries AS400, SWIFT, CA NSM, CA MOM, AIX, CITRIX, PUTTY, CA SpectrumOneClick
• Communicated with various teams such as UNIX SAs, DBAs, OC, CM in order to resolve teh issue
• Used CA SPECTRUM Manger tool to report teh day-to-day activities
• Lead several operational projects related to transition teh bank activities over to one point
• Using and applied PM Methodologies to organized and complete teh assigned projects
• Training ITIL/ITSM and CA Unicentre Tools and Products
• Assist Project Lead with teh preparation and dissemination of reports. Act as a backup to teh Project Lead in teh event that they are unavailable.
• Developed and maintained shell scripts in-order to execute automation in Data Centre
• Working on Production Databases such as Progress RDBMS, Oracle/Forms and Access
• Using monitoring tools HP OpenView and Espresso 5 to monitor teh servers, scheduled and batch processing jobs
• Worked on FundCom and FundServer links
• Used UAT system for testing any review adhoc or overnight cycle log, also checked scrambled database prior to worked on production systems
• Analyzed Data Centre procedural system and reviewed existing system to provide local and international clients supports
• Setup perpetual and Overnight cycles on Espresso 5
• Developed and maintained shell scripts in-order to execute automation in Data Centre