SUMMARY

• Offering accomplished experience and technical expertise in teh areas of Desktop Support, System Administrator and technical support across Windows and Mac environments.
• Areas of expertise are in hardware, software and network client applications. Exhibits experience and professional noledge of current desktop, laptop software/hardware configuration, networking, operating systems, corporate applications and utilities. Soft skills trained to communicate highly technical information to technical staff and non - technical end-users. Providing outstanding oral and written communication skills is a part of my daily duties.

TECHNICAL SKILLS

Platforms: Microsoft Windows 95, NT, 98, 2000, ME, XP, Vista, 7, Microsoft Exchange Server, Jamf pro formerly

Casper: (Mac version of Windows SCCM), SCCM, Mac OS X v10.0 Cheetah, Mac OS X v10.1 PumaMac OS X v10.2 Jaguar, Mac OS X v10.3 Panther, Mac OS X v10.4 Tiger, Mac OS X v10.5 Leopard, Mac OS X v10.6 Snow Leopard, Mac OS X v10.7 Lion, Mac OS X10.11 El Capitan, and Mac OS X v.10.12 Sierra, Windows Server 2016.

Networking: TCP/IP, Ethernet, VPN, Wireless, VOIP.

Languages: PowerShell Scripting, HTML, Command prompt.

Software: McAfee ePolicy Orchestrator (McAfee ePO), HP Service Manager 9, Remedy,, Jira, Altiris, Flexera Windows Management Instrumentation Command line Norton Ghost 32, Microsoft office 2010, 2013, 365, Microsoft Front Page, EssBase, Smartview, Microsoft Exchange Server, Windows Server 2016, Numara Track-It, R-Studio, Norton Virus Protection Utilities, Norton Firewall, Cisco Anyconnect, Active directory.

PROFESSIONAL SUMMARY

Confidential

Helpdesk Technician

Responsibilities:

• Processed tickets from incidents to request for 7 divisions within teh Xerox umbrella.
• Citrix Support.
• SharePoint setup and data migration projects.
• Server maintenance, user account setups.
• Laptop builds and deployment (250 a week).
• Desktop Management: Fully responsible for teh procurement, deployment, troubleshooting, and asset management of all Windows 7 &10, based desktops and laptops onsite and remotely.
• Day to Day included:
• me.T. support - all request and incidents.
• Laptop build and deployment.
• White Glove Support C-Level Executive Leadership.
• Setup new hires (AD account, office phone, equipment, etc.).
• Windows 7 & 10 environment.
• (WDS) Windows Deployment Services - Image building.
• Server support - Windows Server 2016.

Confidential

Systems Administrator

Responsibilities:

• Performed systems administratorresponsibilities supporting 150 plus users in teh NJ office.
• Implemented and supported Office 365 migrations.
• Performed daily monitoring of all systems and applications, verifying teh integrity, and availability of hardware, server resources, and key processes.
• Researched and recommended hardware, software, and automation for IT administration tasks. Maintained an on premise, and collocated data center in accordance with standards and operational requirements.
• Desktop Management: Fully responsible for teh procurement, deployment, troubleshooting, and asset management of all Windows based desktops and laptops onsite and remotely.
• Day to Day included:
• me.T. support - all request and incidents.
• White Glove Support C-Level Executive Leadership.
• New hire and term administrator - setup new hires (AD account, Gmail, office phone, equipment, etc.).
• Worked with developers on creating an Azure AD structure.
• Administrated O365 admin portals.
• Super admin for Google G-Suite - All support and configurations.
• Windows 7, Windows 10.
• Mac administrator – Support, configure, and deployments.
• Microsoft office 2010, 2013, and 365.
• Windows Deployment Services - Image building.
• Server support – Windows Server 2016.
• Level 2, Level 3 support.
• Refreshes/Rebuilds/imaging.
• Break/Fix AND SCCM.
• Data Backups – HR files (confidential), databases, network shares.
• Google Chromecast setup, configuration, and support for all conference rooms.
• Active directory management – Group policy creator.
• McAfee ePolicy Orchestrator (McAfee ePO) – Built EPO server and database as well as admin support and policy configurations.
• Hardware/Software support.
• Cisco Any connect VPN support.
• Asset management – created a system for data collection of all corporate equipment tagging and user assigned equipment deployed and in stock.
• Phone systems setup and admin– Polycom, RingCentral such as desk phones and soft phones.
• Migrations – Moved company from Drop Box to Network share drives – Configured, setup and migrated.
• Moved company from Symantec to McAfee.
• Created admin portals and setup vendors for equipment purchases to a centralized platform.
• Software licensing administrator.
• Employee access passes – Setup, configure, enable or disable.
• Objective was to bring a growing company to a corporate standard.

Confidential

Systems Administrator

Responsibilities:

• Performed systems administratorresponsibilities for supporting 450 plus users in teh NY office single-handedly as well supporting teh North America and United Kingdom locations.
• Implemented use ofPowerShell scriptingfor remote systems support as well as dump specs that was loaded in Excel for reporting purposes.
• Implemented and supported Office 365 migrations.
• Performed daily monitoring of all systems and applications, verifying teh integrity, and availability of hardware, server resources, and key processes.
• Researched and recommended hardware, software, and automation for IT administration tasks. Maintained an on premise, and collocated data center in accordance with standards and operational requirements.
• Desktop Management: Fully responsible for teh procurement, deployment, troubleshooting, and asset management of all Windows 7 & 10, based desktops and laptops onsite and remotely.
• Day to Day included:
• White Glove Support C-Level Executive Leadership.
• Windows 7 and 10. Mac OS X10.11 El Capitan and Mac OS X v.10.12 Sierra.
• Microsoft office 2010, 2013, and 365.
• Level 2, Level 3 support.
• Refreshes/Rebuilds/imaging.
• Break/Fix.
• Active directory.
• McAfee ePolicy Orchestrator (McAfee ePO).
• SCCM.
• Hardware/Software support.
• Cisco Anyconnect VPN support
• Asset management - Flex Net Manager Suite.
• A/V setup and support for all conference rooms.
• User data migration.
• Technical adviser.
• Command prompt specialist.
• Examines, pinpoints and detects windows startup and process vulnerability.
• Processing end of lease assets.
• Windows Management Instrumentation Command line.
• New hire setup, and training.
• Release management.
• Incidents and request support.

Confidential

Desktop Support Technician Consultant

Responsibilities:

• Migration from Windows XP to Windows 7 for desktops and laptops.
• End user contact and coordination.
• HP Service Manager 9.
• Uses interaction and incident system to log, assign, resolve and escalate tickets using Remedy and Service Manager 9.
• Outlook 2010 support.
• Imaging/Ghost 32.
• Active directory. SCCM
• Troubleshoots and restores technical services and/or equipment issues.
• Manages staffing and schedule of help desk analysts.
• Serves as first line of support to meet customer needs.
• User data migration.
• Onboard applications and infrastructure components.
• Level 1 and Level 2 software and hardware support.
• Analyzes, identifies and diagnoses faults and systems using defined processes and tools.
• Processing end of lease assets.
• Served as teh key interface with teh backline support teams to prevent problems, facilitates problem resolution, and provides overall outstanding customer services.

Confidential

Technical Consultant/Technician/Sales

Responsibilities:

• Provided technical support to local businesses and residents.
• Phone support/onsite support/remote support.
• Carried out SEO (Search Engine Optimization).
• Rebuilt desktops and laptops PC/IMacs.
• Executed Deployment and configurations for desktops and laptops.
• Performed software installation and upgrades.
• Completed Break/Fix and repairs.
• Strong communication skills.
• Provided Blackberry, Android and IPhone support (configurations and repair).
• Offered technical advice to end-users as well as trained end-users.
• Experienced in web design and marketing.
• Network design LAN/WLAN.
• Resold electronics.