Technical Support Technician Resume
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SUMMARY:
- More than 15 years in supervisory experience in the telecommunications and cellular field.
- Solid understanding of file transfer protocols (FTP, TCP/IP) and associated technologies such as SFTP, DNS, SCP, DNS, LDAP, LLDS & SFTP, SSH, HTTP/S routing protocols and protocols stacks.
- Strong knowledge of NOC, to include HLR’s and VLR’s environments.
- Capable of monitoring, controlling and troubling shooting connectivity, hardware and application failures on a large and mid scale LAN/WAN network environment.
- Familiar with DMS 100, 5ESS and UNIX. Knowledgeable of BGP, OSPF and SIP. Knowledgeable of training methods and procedures.
- Knowledgeabletroubleshooting of transmission facilities (OC48, T3, T1, and DSO); troubleshooting, upgrading, and administering multiple vendor systems.
- Good written and oral skills.K Over 1000 BTS builds and integrations.
- Knowledgeable of various protocols and Vlan configuration and troubleshooting. Knowledgeable of LTE and how to maintain its networks.
EXPERIENCE:
Confidential
Technical Support TechnicianResponsibilities:
- Call test and troubleshoot shoot 911 systems across the US for Sprint
- Perform 1st and 2nd Level Desk Support for the Confidential
- Troubleshoot all Microsoft Suite Products
Confidential, Austin, TX
Samsung Clean room operator
Responsibilities:
- Clean Tubes and liners and other maintenance tools so techs can perform their scheduled maintenance
- Install and troubleshoot Verizon Satellite internet.
Confidential, Temple, VA
Housekeeper
Responsibilities:
- Monitor 911 systems via HP Openview for various vendors throughout the country
- Troubleshoot MPLS routers and PSAPS via Putty using various cisco commandsProficient in using Remedy for trouble tickets.
Confidential, GA
NOC Technician
Responsibilities:
- Maintained 5 ESS Switches in ME, VT, NH
- Maintained 5ESS RSM, MMRSM, TRM, ORM, and EXM - 2000
- Trained and worked in Remedy Ticketing and Metastases 6
- Monitored Networks using Netcool Network Survillance
- Supervised Tier I Technicians on maintenance on the 5ESS Switch
- Performed ODD backups
- Build new circuits for backhaul
- Perform VOD troubleshooting Tier 1 and 2
Confidential, Austin, TX
NOC TECHNICIAN
Responsibilities:
- Executes routine and documented functions in a technical area.
- Performs 24/7 shift - coverage network surveillance or basic triage based on fundamental technical concepts
- Escalate complex or undocumented issues to higher level technical resources.
- Troubleshoot Juniper and Cisco 2900, 3925, 7500 Routers, Switches and Hubs at level I and level lI
- Monitor and Troubleshoot Networks using SAM
- Monitor and Troubleshoot many carrier networks
- Monitor and Troubleshoot many commercial customers via CLI as well GUI
- Proficient in using Remedy Ticketing System for dispatching and maintenance
- Monitor, Integrate and Troubleshoot ADVA 1500 s and 3000 s
- Perform VOD troubleshooting Tier 1
- Troubleshoots transmission facilities (OC48, T3, T1, and DSO
- Proficient in using Granite Database
- Proficient in using Netcool to monitor networks throughout the US
- Monitor and Integrate and troubleshoot ADTRAN 3000 (commercial)
- Investigate DSLAM issues and normally escalate to Transport
- Wan link management (commercial)
- Build new circuits for bachaul
- Proficient in using Solarwinds
Confidential, Richardson, TX
Technical Support Technician
Responsibilities:
- Perform move adds and changes to ATT LTE Network
- Troubleshoot and Cisco 2900, 3925, 7500 Routers, Switches and Hubs at level I and level lI
- Monitor and Troubleshoot Networks using SAM
- Monitor and Troubleshoot Networks using SAM
- Troubleshoot Juniper and Cisco 2900, 3925, 7500 Routers, Switches and Hubs at level I and level lI
- Monitor and Troubleshoot Networks using SAM
- Perform bts and channel integrations.
- Proficient in GUI and Citrix environments
- Strong understanding of system critical KPI's
- Background Trust Clearance
Confidential, Killeen, TX
Technical Support Technician
Responsibilities:
- Perform various general labor jobs eg.
- Putting up shelves in new stores