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Technical Support Technician Resume

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SUMMARY:

  • More than 15 years in supervisory experience in the telecommunications and cellular field.
  • Solid understanding of file transfer protocols (FTP, TCP/IP) and associated technologies such as SFTP, DNS, SCP, DNS, LDAP, LLDS & SFTP, SSH, HTTP/S routing protocols and protocols stacks.
  • Strong knowledge of NOC, to include HLR’s and VLR’s environments.
  • Capable of monitoring, controlling and troubling shooting connectivity, hardware and application failures on a large and mid scale LAN/WAN network environment.
  • Familiar with DMS 100, 5ESS and UNIX. Knowledgeable of BGP, OSPF and SIP. Knowledgeable of training methods and procedures.
  • Knowledgeabletroubleshooting of transmission facilities (OC48, T3, T1, and DSO); troubleshooting, upgrading, and administering multiple vendor systems.
  • Good written and oral skills.K Over 1000 BTS builds and integrations.
  • Knowledgeable of various protocols and Vlan configuration and troubleshooting. Knowledgeable of LTE and how to maintain its networks.

EXPERIENCE:

Confidential

Technical Support Technician

Responsibilities:

  • Call test and troubleshoot shoot 911 systems across the US for Sprint
  • Perform 1st and 2nd Level Desk Support for the Confidential
  • Troubleshoot all Microsoft Suite Products

Confidential, Austin, TX

Samsung Clean room operator

Responsibilities:

  • Clean Tubes and liners and other maintenance tools so techs can perform their scheduled maintenance
  • Install and troubleshoot Verizon Satellite internet.

Confidential, Temple, VA

Housekeeper

Responsibilities:

  • Monitor 911 systems via HP Openview for various vendors throughout the country
  • Troubleshoot MPLS routers and PSAPS via Putty using various cisco commandsProficient in using Remedy for trouble tickets.

Confidential, GA

NOC Technician

Responsibilities:

  • Maintained 5 ESS Switches in ME, VT, NH
  • Maintained 5ESS RSM, MMRSM, TRM, ORM, and EXM - 2000
  • Trained and worked in Remedy Ticketing and Metastases 6
  • Monitored Networks using Netcool Network Survillance
  • Supervised Tier I Technicians on maintenance on the 5ESS Switch
  • Performed ODD backups
  • Build new circuits for backhaul
  • Perform VOD troubleshooting Tier 1 and 2

Confidential, Austin, TX

NOC TECHNICIAN

Responsibilities:

  • Executes routine and documented functions in a technical area.
  • Performs 24/7 shift - coverage network surveillance or basic triage based on fundamental technical concepts
  • Escalate complex or undocumented issues to higher level technical resources.
  • Troubleshoot Juniper and Cisco 2900, 3925, 7500 Routers, Switches and Hubs at level I and level lI
  • Monitor and Troubleshoot Networks using SAM
  • Monitor and Troubleshoot many carrier networks
  • Monitor and Troubleshoot many commercial customers via CLI as well GUI
  • Proficient in using Remedy Ticketing System for dispatching and maintenance
  • Monitor, Integrate and Troubleshoot ADVA 1500 s and 3000 s
  • Perform VOD troubleshooting Tier 1
  • Troubleshoots transmission facilities (OC48, T3, T1, and DSO
  • Proficient in using Granite Database
  • Proficient in using Netcool to monitor networks throughout the US
  • Monitor and Integrate and troubleshoot ADTRAN 3000 (commercial)
  • Investigate DSLAM issues and normally escalate to Transport
  • Wan link management (commercial)
  • Build new circuits for bachaul
  • Proficient in using Solarwinds

Confidential, Richardson, TX

Technical Support Technician

Responsibilities:

  • Perform move adds and changes to ATT LTE Network
  • Troubleshoot and Cisco 2900, 3925, 7500 Routers, Switches and Hubs at level I and level lI
  • Monitor and Troubleshoot Networks using SAM
  • Monitor and Troubleshoot Networks using SAM
  • Troubleshoot Juniper and Cisco 2900, 3925, 7500 Routers, Switches and Hubs at level I and level lI
  • Monitor and Troubleshoot Networks using SAM
  • Perform bts and channel integrations.
  • Proficient in GUI and Citrix environments
  • Strong understanding of system critical KPI's
  • Background Trust Clearance

Confidential, Killeen, TX

Technical Support Technician

Responsibilities:

  • Perform various general labor jobs eg.
  • Putting up shelves in new stores

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