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Sr. Infrastructure Administrator Resume

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AZ

SKILLS SUMMARY:

  • Microsoft Windows Servers, Windows Desktops Win10/Win7/XP/9X, MS Terminal Server, MS Exchange, MS SQL, MS IIS, MS Office, Apple/Mac, Linux Support.
  • Blackberry Enterprise Server, Citrix, VM Ware Cisco network technologies, Nortel phone/network systems, VPN, DSL, TCP/IP, DHCP, WINS, Web Development, Network and Telco wiring.

PROFESSIONAL EXPERIENCE

Confidential, AZ

Sr. Infrastructure Administrator

Responsibilities:

  • Design/Architecture/Planning on new Integration & Common Use (ICU) projects
  • Lead for product release and support of over 176 airports globally
  • Deployment of new AAT products/services
  • Troubleshooting/fixing field issues/tickets/work orders
  • Education of first level support groups
  • Common Use development, certification, and deployment
  • Deployment of QIK/GR/Kiosk/CUSS/etc. to beta and production environments
  • Enhancement/modification of launch scripts for all ACS applications
  • Design/support print model for American Airlines
  • Serve as point of contact for team of engineers on escalated issues

Confidential, Gilbert, AZ

Co - Founder and President of IT

Responsibilities:

  • Developed and managed teh IT Managed Services for TannerNet with over 20 small to medium sized businesses under management.
  • Implemented an IT solution for teh Arizona Rattlers AFL team, including daily helpdesk/support.
  • Designed and implemented teh $3 Million SAN Disk Storage solution for Yuma Regional Medical center.
  • Manage daily IT tasks, including server administration, desktop support, and office/cell phone support.
  • Restructured Active Directory to reflect new company organization.
  • Implemented new technologies companywide such as; Blackberry Enterprise Server, Wiki, and departmental Ticket Queues.
  • Managed team of technicians responsible for Client Server Support and Company Desktop Support.
  • Started in Field Desktop Support in 2005, travelled to assigned stations and merged Ops, baggage, ticketing.
  • Moved over to Airport Automation Integration and was there until 2012
  • Familiar with AAIT operations, programs, and support needs.
  • Was main point of support for AAIT during teh night/weekend shift for over two years.

Confidential, Scottsdale, AZ

Network Administrator

Responsibilities:

  • Managed Windows 2003/XP Active Directory environment.
  • Supported 500 end users. Over 150 WAN locations.
  • Implemented and supported new POS system.
  • Responsible for daily functionality of networked environment at main office.
  • Ensured prompt and accurate development of each assigned network project for both client and company interests.
  • Help desk support for 30 consultants and over 100 clients.
  • Traveled to each assigned property for site survey of existing telephone infrastructure
  • Developed plans for integration of STSN technology with telephone systems in place.
  • Managed installation of each property and ensured successful connection of internet solution in each room.
  • Designed and implemented Windows NT 4.0 network with integration with existing AS/400 environment.
  • Responsible for daily maintenance and user support for over 300 users and desktops.
  • Introduced satellite locations into a WAN environment.

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