SUMMARY:

• Data Centre Management, Security+ Hardware setup Net App storage systems, Data Centre Network SME Backup Infra Implementation, Cisco Nexus switches administration, Monitoring maintenance Installing NetApp Hardware systems. Responsible for advanced maintenance, data replication, disaster recovery, data migration and documentation.
• Technical communication skills, root cause analysis/documentation, incident management documentation, creative work around solutions, investigate problem management, ITIL service operations knowledge, engineering experience, sales support on HP nonstop platforms, all windows platforms, networking, & PC’s. active directory, analytical skills, expert level software/hardware, halpdesk support, and customer service management.
• Experienced Data Centre/Security+, Install and manage hardware NetApp storage, support network team in switch and router configuration and setup. Security+ MacAfee Anti - Virus
• NetApp, Security+, support, full migration, Cisco switches
• Cisco Call Manager, administration of phones/end-points
• Remote VPN Access, MS Server Administration, basic active directory.
• Anti-Virus Administration, MS Windows Server Deployment, LAN.
• Expert level hardware experience - Avaya switch and Cisco switch systems and equipment, data network analyser, cable analyser and digital circuit testing.
• Experience in Intel/AMD Server hardware maintenance
• Desktop Migration experience, User and computer migration,
• He has 10 years of experience in Intel/AMD Server Hardware Maintenance.
• Experience in Active Directory and HP Service Manager
• Experience in LAN and Server Administration:
• Over 10 years of experience wif LAN and Server Administration.
• Experience in MS Windows Server Deployment:
• Has 5 years of experience in MS windows server deployment.

TECHNICAL SKILLS

• Software: Workfront
• Microsoft Project
• Jira software
• basecamp
• Office 365
• Microsoft office
• Office 365
• Windows 7
• win 10
• basic active directory
• Windows server 2012 R2/2008 R2/2003
• HP open view
• Service Desk Plus
• ITIL V2 Service Desk Plus
• basic VMware technology
• DHCP
• DNS
• Sys prep
• and Fibre Optic cable system.

PROFESSIONAL EXPERIENCE

Confidential

Sr. Desktop Support /Server Admin Support/ Project Management

Responsibilities:

• High understanding of running an enterprise data centre environment, and has demonstrated skills in managing server hardware, SANs and networking equipment. Windows 2008/2012/2016. Hyper-V and experience of any other hypervisor is a required skill. Exposure to Azure and a minimum of 2-4 years in cloud/Azure is a must. The scope of work will be for US Citizens and the candidate will focus on the following area(s) to provide solutions to businesses.
• Technical server support admin. Basic VMWare admin., Quality of service, server hardware, infrastructure project related to networks, Maintaining and creating detailed project plans, hardware deployments, communication skills, root cause analysis/documentation, incident management documentation, creative work around solutions, investigate problem management, ITIL Service Operations knowledge, engineering experience, sales support. Extensive data centre migration from server to server and data centre project planning and building racks and servers.
• Mid-size to large data centres independently.
• Understanding on Firewalls, Proxy, Networking.
• Azure, Windows 2008 R2/2012/2016 based virtualization environment
• Hands on experience on server hardware (HP/Dell/etc.)
• Hands on experience on popular Storage/SANs (Certified Candidates preferred)
• Cisco or Equivalent Network Hardware, ASA Firewall, Nexus Networking Switches, Fibre Channel
• Understanding on ISO requirements and documentations preferred
• Migration experience, User and computer migration, email migration etc. experience.
• Managed in developing field maintenance procedures.
• Rebuild major systems in the field as necessary.
• Responsible for creating a weekly service log from service reports and submitting log to management.
• Performed a large number of field/client upgrades.
• On call for important customer sites to complete emergency repair projects.
• Troubleshoot system in the field/order parts and perform on site repairs/travel to sites.
• Self-starter, proactive adaptable to different work environment. Know how when it comes to collaborating wif team members, management, and other support people.
• Project Management, Active Directory, MS Exchange, Office 365, Help Desk III work and dialogistic, troubleshooting & configuring, mapping drives, printers, migrating user data and support.
• Expert PC Hardware including mother customizations, Identification and installation of computer components (Hard Drive, RAM, power supplies, GPU, RAID, UPS).
• Provided technical leadership wifin big data centre activities for hardware and software.
• Microsoft Office 365 Suite: Excel, MS Word and Microsoft Productivity applications. Expert server hardware-based experience (IBM, Dell, & HP) installing, configuring, supporting and performed troubleshooting duties on all IBM, Dell and HP ProLiant Systems & technologies (ML, DL, BL series HP ML 310 G4 & ProLiant DL380 G4 series servers, IBM 205 servers, Compaq ProLiant, 1600, 7000, 6500 & 3000 servers).
• Technical writing skills (plans, reports, lead technical reviews).
• Ability to read and understand standards (IEC-60601 and IEC-60950 documentation) and design compliance
• Adaptable to different environments enthusiastic and a quick learner.

Confidentia, Jacksonville, Florida

Sr. Desktop Support Specialist/Server Admin Support/ Data Centre Operations

Responsibilities:

• Project Management experienced managing Office 365 Implementations, determining identifying sponsors and stakeholders, assembling project teams, defining the scopes of work, Technical communication skills, root cause analysis/documentation, incident management documentation, creative work around solutions, investigate problem management.
• Project management throughout the complete process lifecycle and complete scope of work, infrastructure project related to networks, Maintaining and creating detailed project plans, hardware deployments.
• Managed data centre management for manufacturing services clients.
• Technical communication skills, root cause analysis/documentation, incident management documentation, creative work around solutions, investigate problem management, ITIL Service Operations knowledge, engineering experience, sales support. Extensive data centre migration from server to server and data centre project planning and building racks and servers.
• Managed various software/hardware, Active Directory, MS Exchange, Office 365, Data Centre services and admin/data centre/network team. Used tools, building new servers performed various data centre activities assignments relating to server troubleshooting.
• Managed Large Data Centre over 10,000 servers operating systems, configure ILO, and IP addressing.
• Installed, configured and administered all: Windows Server 2008, 2012 Server 20032008 for unlimited users performed server maintained on windows 2003/2008 R2 & Server 2012 using utilities management built in management tools.
• Worked wif IT staff to build and maintain new servers performed various data centre activities assignments relating to server troubleshooting.
• Managed concept-to- launch of commercial manufacturing front-end solution enabling real-time monitoring of dealer servers and online customer order system.
• Ensured products met or exceeded client expectations. Excelled at gathering feedback and requirements; communicating needed changes to development team; and overseeing seamless, high-quality rollouts to on-time and on-budget conclusion.
• Responsible for project planning for the client. Set targets and deliverables for the Client.
• Analyse different problems areas wif the ability to find creative solutions for the problem.
• Ability to communicate TEMPeffectively wif teams and clients. Understand project requirements, coordinate wif resources and direct the projects in the right direction in a timely manner.
• Ability to manage change and TEMPeffectively pass on the information down the line to concerned teams for smoother execution.
• Delegate and allocate responsibilities efficiently to manage projects end to end.
• Adaptable to different environments enthusiastic and a quick learner.

Confidential, Milwaukee Wisconsin

Network Ops/Data Centre Operations

Responsibilities:

• Managed IBM’s customers software/hardware service admin/data centre/network team. Used tools, such as SIEM is Security Information, event management, HP SIM, ITIL V2 Service Desk Plus, VMware technology. Building new servers performed various data centre activities assignments relating to server troubleshooting, server & PC diagnostics and configurations at multiple customer locations. Managed over 5000 servers virtual and physical.
• VPN connectivity support remote via AT&T connection support from home late at night, and on call support. Preformed Data Backup and recovery support via VPN connection.
• Server racks wif power distribution units (PDU), UPS supply systems, Automatic Transfer Switches (ATS) computer room air handler (CRASH), generators for large server rooms, air condition monitoring systems, generators, halon fire suppression systems, and all aspects of data centre operations.
• Installed, configured and administered all: Windows Server 2012 R2: DNS Servers, FSMO Servers, Domain Controllers, Printer Servers, and Created Virtual DR Servers.
• Expertise wif mission critical PC and server services and applications in large enterprise environment. Ability to respond wifin 24/7 clock.
• Extensive troubleshooting software and hardware configuration, supporting, deploying, and managing
• Expertise Microsoft server (2003/2008 R2 & Server 2012) desktop, Active directory support, PC based (XP Vista, and Windows 7). Server 2003 & 2008 for unlimited users.
• Preformed server builds 500+ windows 2003/2008 R2 & Server 2012 servers from deployment service from workstation (Infrastructure, updates/upgrades and support), configured (IMM, ILO, DNS, DHCP exclusions). HP system manager homepage setting and configuring servers for firmware deployments and testing. IBM, DELL, & HP server and utility management built in management tools.

Confidential, Lakewood, OH

Network Admin/Help Desk III

Responsibilities:

• Maintenance of local area networks 2008 server, active directory migration, group policy, MS Exchange, and Plato Alto firewall supporting experience. Hardware Vendors utilized in responsibilities
• Experience wif building/configuring Windows Server 2008 Windows Server 2012 and Intel hardware.
• Windows 2012 R2 Active Directory Infrastructure Implementation -- Server Engineer
• Build, implement, and administer Windows Server 2012 R2 Active Directory environment for an entire organization using old and new hardware. (Active/Active) Windows Server 2012 R2 environments across two geographically located Data Centres VMware storage configurations (NFS, fibre channel, iSCSi), VMWare ESXI 5.1. Migration from physical to virtual.
• Provided technical leadership wifin big data centre activities for hardware and software
• Microsoft Office 365 Suite: MS Project, PowerPoint, Excel, MS Word and Microsoft Productivity applications.
• Proficient wif various network protocols, PBX maintenance, Call Manager, and Fibre Optic cable system.
• ITIL V2 using ServiceDesk Plus
• Help Desk III work and dialogistic, troubleshooting & configuring, mapping drives, printers, migrating user data and support.

Confidential,, Cleveland, OH

Project Manager/ Sr. Desktop Support Specialist

Responsibilities:

• Project management throughout the complete process lifecycle and complete scope of work, infrastructure project related to networks, Maintaining and creating detailed project plans, hardware deployments.
• Managed in developing field maintenance procedures that are still in use today.
• Responsible for creating a weekly service log from service reports and submitting log to management.
• Performed a large number of field/client upgrades.
• On call for important customer sites to complete emergency repair projects.
• Troubleshoot system in the field/order parts and perform on site repairs/travel to sites.
• Managed HP customer software/hardware calls via a rapid response team on a 24/7 clock wif 100% response in allotted time frame. Using tools, such as SIEM is Security Information Event Management, HP OpenView, HP SIM, ITIL V2 Service Desk Plus, and VMware technology. Building new servers performed various data centre activities assignments relating to server/workstation installations, PC diagnostics and configurations at multiple customer locations.
• Expert level wif PC hardware, related peripherals, and difficult configurations BIOS, and hardware configuration.
• Experienced expertise wif mission critical pc and servers’ services and applications in large enterprise environment. Ability to respond wifin 24/7 clock.
• Software level-based experience supporting, deploying, and managing Microsoft desktop (XP and Windows 7). Server 2003 & 2008 for a 500+ users.
• Experienced Install, supporting, configuration, troubleshooting, and management of Symantec Endpoint Protection Manager, server and client PC. Experienced wif fine tuning performance of Symantec Endpoint Protection in the enterprise environment.
• Preformed server builds 250+ windows 2003/2008 R2 & Server 2012 servers from deployment service from Altiris (Infrastructure, updates/upgrades and support), configured (ILO, DNS, DHCP exclusions). HP system manager homepage setting and configuring servers for firmware deployments and testing. All HP server and utility management built in management tools.
• HP & Cleveland Clinic data centre server room management & upgrade & server deployment. Deployed approx. 100 new generation eight server’s fibre cabling and installation.
• Admin experience and expertise in managing multiple data centres, Hosts (moved Cleveland Clinic data centre, setting up new larger data centre).
• HP open view, HP SIM, ITIL V2 Service Desk Plus & maintained VMware storage configurations (NFS, fibre channel, iSCSi), VMware technologies; VMware 5.0, VMWare 5.1, VMware ESXI 5.1.
• Performed full system backups, security, & storage Symantec backup exec, Raid level (0, 1, 3, 5).
• HP OpenView, HP SIM, ITIL V2 Service Desk Plus, VMware technologies, ITIL V2 Service Desk Plus, SIEM is Security Information Event Management. Windows 7, Microsoft office (MS Word, Excel, PowerPoint), Active Directory, Group Policy, DHCP, DNS, Sysprep, and Fibre Optic cable system.
• Software level-based experience supporting and troubleshooting Windows 2003/2008 R2 & Server 2012 server operating systems for a 500+ users.
• Microsoft certified Professional - Microsoft Certified Technology Administrator - CSA
• Expertise in analysing the System and Requirements.
• Performed extensive work troubleshooting active directory (adding/deleting, moving users to different OU’s, editing troubleshooting permissions and group policy management, and firewall editing.
• Monitored alerts and system issues using Windows event view.
• Resolved various connectivity issues including configuring IP address, IP conflicts using command line troubleshooting.
• Extensive experience 802.11 standard / networking protocols / WLAN Access Points and clients. Provided support via telephone, hands-on and remote access software using remote desktop connection.
• Expert server hardware-based experience (IBM, Dell, & HP) installing, configuring, supporting and performed troubleshooting duties on all IBM, Dell and HP ProLiant Systems & technologies (ML, DL, BL series HP ML310 G4 & ProLiant DL380 G4 series servers, IBM 205 servers, Compaq ProLiant, 1600, 7000,