IT Business Analyst/Support Specialist Resume Washington, DC - Hire IT People

PROFESSIONAL EXPERIENCE

IT Business Analyst/Support Specialist

Confidential, Washington, DC

Responsibilities

Provide service desk support for teh Office of Inspector General in D.C. Work independently, or as a team, to test, install and configure software dat permits teh sharing and transmission of information throughout networks. Configure and install programs.
Maintain SLA in service desk environment. Create policies while maintaining procedures to develop a basis for institutionalizing telecommunication networks and computer systems. Review statistical data from production lines to identify quality problems. Analyze data and recommend changes to production processes or quality controls to eliminate problems.
Conduct trend analysis by reviewing product return records to identify specific issues or trends over time. Develop and monitor continuous improvement programs, aiming to reduce teh number of defects and improve levels of quality.

Deskside Support Technician/System Administration

Confidential, Washington, DC

Responsibilities

Provided service desk support for teh Office of teh Inspector General in D.C. Worked independently and as a member of a team to test, install, configure, hardware and software dat permit sharing and transmission of information throughout networks. Installed and configured programs and system policies while maintaining procedures to develop a basis for institutionalizing telecommunication networks and computer systems. Maintain SLA in service desk environment.
Administrative account and workstation setup.
Resourcefulness in resolving user issues.
Communicate effectively wif teh team and provide great customer service.
Plan, organize, direct, and accomplish studies. Analyze programs, projects, networks, policies, and procedures to develop a basis for institutionalizing telecommunication networks and computer systems.

Executive Resolution Specialist

Confidential, MD

Responsibilities

Researched property liens. Reviewed titles. Data entry for properties. Focused on providing assistance to family members who claimed teh property. Performed tasks as a financial advisor. Established and maintained files to meet teh firm’s regulatory requirements. Created and modified reports and databases.
Established and maintain filing and record keeping system to support, service, and grow client relationships. Wrote professional letters to family members while following guidelines and company regulations. Worked in a self - managed work environment, ensuring reports and meeting deadlines were met. Provided great customer service wif professionalism while handling calls.
Administrative. Inbound and outbound calls. Professional etiquette. Computer savvy. Mortgage experience.
Strong oral and written communication skills. Team player dat takes teh lead when necessary. Conflict resolution. Exceled in high pressure environment. Knowledge of basic lending, credit markets and in-state regulations for properties. Interpersonal skills dat forge professional relationships and support teamwork.

Loan Originator

Confidential, MD

Responsibilities

Provided customers benefits and opportunities wif staying wif Confidential . Took accountability for entire process, from receipt of work to resolution and closure of tasks. Communicated and coordinated information among various internal operational units and external customers. Utilized multiple online systems and workflows.
Worked under general supervision following established procedures. Exercised sound judgments wifin guidelines. Took inbound calls and made outbound calls to customers. Assisted in servicing customer accounts. Assisted new hires. Answered mortgage questions. Resolved customer problems wif billing, payments and escrow questions.

Bank Teller/Customer Service

Confidential, Hanover, MD

Responsibilities

Maintained great customer service. Provided exchange of currency for customers. Cashed all types of checks and tickets. Followed proper procedures and paperwork to pay out jackpots. General administrative work as needed. Assisted in establishing a program for accounting tips for employees. helped train new employees. Provided great assistance to supervisors. Respected by coworkers and supervisors alike. Access.