Jr. Systems/Network Administrator Resume Annapolis, MD - Hire IT People

PROFESSIONAL EXPERIENCE

Confidential, Annapolis, MD

Jr. Systems/Network Administrator

Responsibilities:

Utilizing Office 365, Azure Active Directory and Windows/Mac server for user onboarding/offboarding, group policy, device, and license management.
Leveraging CLI and vendor/ISP support to troubleshoot and resolve WAN, LAN and/or VoIP outages.
Providing direct support to clients through monthly maintenance visits and onsite support; developing and maintaining client and vendor relationships with outstanding customer service.
Helpdesk, escalation, and administration support for small to enterprise size clients in teh Baltimore/Washington Metro area. Tier 3 emergency response work as needed.

Confidential, MD

Technical Support Associate

Responsibilities:

Tier 1/2 Helpdesk and escalation support for enterprise level network.
Represented IT on day one go - live support for multiple site openings in Maryland and Colorado, receiving commendations and positive reviews in all instances.
Refined basic system administration by developing templates and shared drive security groups within Active Directory, creating scripts for easier account enabling/disabling using Powershell, and user education/efficiency with Microsoft Office and Sharepoint.
Walk on hire and first job in teh IT industry. Provided on-site and remote Tier 1 and Tier 2 support troubleshooting small to enterprise level client networks at a fast-paced MSP.
Jack of all trades; one day imaging client machines for deployment, teh next renewing security certificates and configuring Cisco Meraki wireless hardware.
Used Labtech Automate software to manage file systems and disk space. Used Acronis Backup to provide backup, recovery, and imaging services.

TECHNICAL SKILLS

Operating Systems: Microsoft Windows, Server 2008-2016, Mac OS X, Hyper-V

Administration Tools: Group Policy Management, DHCP, Active Directory, Office 365, Azure AD, CLI, PowerShell, IT Glue

Asset Management/MFA: Mobile Iron MDM, Duo Mobile, Microsoft Authenticator, Intune

Helpdesk Technology: Connectwise Manage/Automate RMM, BMC Remedyforce

Cloud/Networking: Ruckus Wireless, Cisco Catalyst and Meraki, Unifi/Ubiquiti, Sonicwall, Dell PowerSwitch, Citrix

VPN: SonicWall NetExtender, Global VPN Client, Windows VPN, ZeroTier

VoIP: Broadsmart, Yealink, Avaya CMS, Windstream WE Connect, Vonage, Ooma

Storage and Backup: Datto, Synology, QNAP, OneDrive