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Wireless Carrier Support Technician Resume Profile

Confidential

Wireless Carrier Support Technician Tier 3

  • 9 Weeks training in Cell Phone software and hardware
  • Phone/In-Person Customer Support
  • Cell Phone Support Blackberry, iPhones, Android Devices
  • Tablet Support
  • Wi-Fi Support
  • Internet Troubleshooting
  • Inventory and Order Processing

Confidential

Walter Reed National Military Medical Center

  • AHLTA UNIX Database Administration Support
  • CHCS UNIX Database Administration Support
  • HL7 UNIX Server Set-Up
  • HL7 UNIX Server Support and Administration
  • DII Box Support

Desktop Support Tier 2 3 Roles As Assigned

  • Peripheral set-ups
  • Monitor and Dual-Monitor Set-ups
  • Active Directory Account Creation and Management
  • Active Directory OU Management
  • Package push and removal via Active Directory
  • Printer Firmware Flashing
  • Laptop Virus Removals
  • Desktop Virus Removals
  • Customer Support via Phone for Microsoft Office, CA Card Software and general Windows XP and Windows 7 problems
  • Remote Control Support Via Dameware
  • Remote Control Support Via CA Remote
  • Windows Server 2003 and 2008 installs
  • Android and iPhone Support
  • Wireless set-up and configuration on laptops, tablets and phones

Confidential

Sr. Desktop Support Level III As well as additional roles assigned

  • Windows XP and Windows 7 Support
  • Mac OS X Support Snow Leopard, Lion, Mountain Lion
  • Phone support and in-person support
  • Malware removal
  • Imaging via Microsoft deployment kit 7 XP
  • Active Directory Maintenance/Administration
  • Remote support via Dameware
  • Peripheral set-up printers, scanners etc.
  • End user training/walkthroughs
  • Remedy, in-house SharePoint and CA Service Desk Manager ticketing systems used
  • Windows XP to Windows 7 Migration
  • Computer dis-connect and re-connect projects
  • Linux server set-up and administration Debian, CentOS, Ubuntu LTS
  • Rsync Linux backups
  • VMWare implementation of Linux
  • Oracle VirtualBox implementation of Linux
  • Blackberry, iPhone support

Confidential

Corporation for Public Broadcasting Contract

  • Windows XP to Windows 7 Migration
  • Hardware deployment
  • End-user training

Sr. Systems Administration/Audio Visual Technician/Desktop Support

Confidential

  • Hardware and Software Maintenance
  • OS Migration
  • Desktop Support
  • Apple Support
  • Virtual Server set-up
  • Switches and access points
  • A/V Set-up
  • Performed entire inventory on both CFCNCA office and Global Impact office approximately 120 users
  • Tape Back-ups every Tuesday and Thursday incremental backups
  • Linux Rsync back-ups every Tuesday and Thursday
  • Tightened security on Trend Micro Client/Server Agent Via primary server
  • Set-up hardware for ShoreTel VoIP Phone systems
  • Misc. Software/Hardware Network Hardening
  • Active directory Administration
  • VMWare Set-up and Administration
  • Oracle VirtualBox Set-up and Administration
  • Printer set-up and configuration
  • Novell SUSE server set-up and configuration
  • Novell SUSE desktop Set-up
  • Supervised Dataprise employee work

PC Deployment/Roll-out Technician

Confidential

Rolling out of laptops, desktops and network hardware in Hotels in timely manner 6 floors in one 9-hour day during Saturdays.

Confidential

Directorate Of Information Management Help Desk Tier 3

The Informatics Applications Group Contract

  • Providing technical support and customer service for the DOIM Help Desk via phone and in person
  • Computer technical support by phone on various applications such as Microsoft Word, Adobe Reader, Pure Edge Viewer, ApproveIt Desktop Validator, Tumbleweed, etc. and ensuring that the customer's problems are resolved completely and as quickly as possible
  • Remote control assistance for various technical problems hardware and software via CA DSM Remote Control Viewer
  • Explaining/walking through using software for customers
  • Familiarity gained with MHS clinical systems
  • Basic administrative duties for supervisor
  • Local Cache Server work
  • CHCS UNIX Database Mappings
  • CHCS call backs and data entry
  • Training of Tier 1 and Tier 2 Technicians in call-center helpdesk, walk-in center helpdesk, and Tier 1 callbacks
  • Training of end-users
  • HL 7 UNIX Server support and DII Box Support
  • CHCS UNIX Database and AHLTA Database support
  • CHCS UNIX Database administration and CHCS account creation
  • Blackberry support e-mail, certificate installation, sim card issues etc.
  • UNIX server set-up
  • Lotus Notes Support

Strategic Resources Inc. Contract

  • Provided clinical program support CHCS and AHLTA for doctors, nurses, and other providers
  • Scripts, re-installations, technical support, mappings, keys, user training, account synchronizations, data entry and maintenance, provider and non-provider role administration
  • Local cache services
  • HL7 UNIX server maintenance and configuration
  • HL7 Terminal and Framework installations
  • Phone support as needed on-call and at work
  • Provided support to customers after hours for emergency via VPN Fortress
  • Provided CHCS network printer support
  • Set up custom CHCS printers on the network
  • Maintained print queues and spool inside the CHCS system
  • Unix Server set-up
  • Worked within MHS Remedy Ticketing system

Directorate Of Information Management Help Desk Tier 2 Technician

The Informatics Applications Group Contract

  • Providing technical support and customer service for the DOIM Help Desk via phone and in person
  • Familiar with MHS clinical systems
  • Basic administrative duties for supervisor

Confidential

Data Entry and Technical Support for IT

  • Inventory for laptops, desktops and printers.
  • Providing technical answers for end-users if needed.
  • Experience working with and troubleshooting Lotus Notes 6.5 and 8.0.
  • Software and hardware inspection
  • End user training on software

Confidential

Help Desk Technician Tier 2

  • Worked help desk tasks such as providing phone and desktop support and troubleshooting
  • Imaged laptops via server using ZENworks
  • Set up newly imaged laptops and desktops for users
  • Installed drivers, flashed BIOS and upgraded DVD-RW drive firmware on new laptops
  • Set up, networked and provided technical support for Cisco IP Phone 7941 series
  • Provided technical support for Lotus Notes and various Novell software programs

Confidential

Geek Squad Tech

  • Checked in computers laptops and desktops about fifty a day and diagnosed them providing paperwork explaining the problems and recommended work to be done on them.
  • Performed duties as instructed such as virus removal, hardware and software diagnostics, and Windows repair installs, etc.
  • Gained a lot of experience with various software
  • Experience installing and maintaining various software security suites, antivirus products, firewalls and disk maintenance utilities
  • Hardware repairs and memory upgrades
  • OS Structure/Types that were worked on: Windows 95/98/ME/NT/2000/XP/Vista, Mac OS X

Confidential

Computer Technician

  • Provided technical support, desk-side support and maintenance for hardware and software
  • Phone Support
  • Worked on the following OS Structures/Types: Linux Redhat, Ubuntu, Knoppix, Fedora, Mandrake, SUSE , Windows ME/NT/2000/XP, Mac OS
  • Helped set up and run the network
  • Worked with various security and office software
  • Set-up and helped maintain windows server

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