SUMMARY

• Accomplished Systems and Network Management Professional in Information Technology field with recognized expertise as a technical contributor in the areas of Systems Administration, Patch Management, System Operations, Deployments, Project Management, Contingency Recovery and Architecture. Skilled self - starter adept at implementing initiatives dat increases efficiencies as well as reducing costs.
• Independent worker or team member with extensive professional experience to assimilate to new environments and technologies to produce results quickly.
• Proven track record with regulatory compliance in complex validated environment.

TECHNICAL SKILLS:

Networking Systems: SCCM 2012 R2, SCCM 2007 R3, Exchange Server 2003/5.5HP- Client Automation.

Directory Services: ARS (Active Roles Server Interface), Group Policy, NetIQ Directory & Resource Administration.

Operating Systems: Windows 10/7/XP/2000, Windows Server 2008/2003

Relational Databases: Windows SQL Server 2008/2005

Application Virtualization: APP-V 4.6

Virtualization Tools: Citrix Xen App

Applications: Microsoft Office 2010/2007/2003, Vergence 5 SSO

Ticketing Tools: BMC Remedy, HP-Service Manager, CA-USD 6.0

Languages: PowerShell, VBScript.

Collaboration Tools: Microsoft SharePoint 2010/2003

Packaging Tools: PowerShell Application Deployment Tool.

Service Management: ITIL v2

PROFESSIONAL EXPERIENCE

Confidential, Nashville, TN

Infrastructure Deployment Engineer IV

Responsibilities:

• Performed Infrastructure Hardware deployments and refreshes (up to 3000 pieces of equipment per hospital) plus software conversion readiness from McKesson to Cerner Millennium Electronic Medical Records software platform.
• Windows XP to 7 conversions for Desktops, WoWs, All in One systems, Tracking boards installations and configurations, by LTI and Boot media methods.
• Residual Software installations through SCCM 2012 (Software Center) and local shares.
• Troubleshooting OS
• Citrix XenApp portal configuration for site usage
• Configuration, troubleshooting, and support of user and device sessions for HMS AS400.
• Cerner Millennium Software Implementation and Activation Support
• Vergence SSO installations\configuration and support.
• Large scale Desktop deployment and data transfer
• HP M602 Printers installations/configurations for Cerner printing with RX Drawers.
• Zebra and Clamshell printers installations/configurations
• Dragon peripherals installed and configured for doctor dictation rooms.
• Machine Account creations and updates through ARS. (Active Directory)
• Group Policy Object administration through GPMC
• Tier 3 remediation of issues providing resolutions for end user experience through Remedy software.

Confidential, Nashville, TN.

Application Packager

Responsibilities:

• Performed Application Rationalization for 68 hospitals reducing discovered applications down from 30000 to 200.
• Identified pertinent applications, secured source files and wrapped them by PowerShell Application Deployment Toolkit for incorporation into SCCM 2012.
• Performed UAT on wrapped applications
• Devised technical documentation for Application Rationalization and Wrapping.
• Worked through various IS directors at hospital locations in Legacy Desktop (XP) and Server (2003) exception remediation.
• Memory upgrades for Desktops and Laptops for LTI and Bare metal imaging through SCCM 2012
• Staging equipment for Windows XP to 7 conversions including data retention through USMT, Manual and Commvault data backups/restores.
• Sophos Drive Encryption installations and configuration
• Residual software installations and configurations
• Windows Easy Transfer tool for data transfers between XP and 7 machines
• Tier 2 remediation of end user issues: Software installs, VPN configuration, etc.

Confidential, Nashville, TN

Infrastructure Deployment Engineer IV

Responsibilities:

• Performed Infrastructure Hardware deployments and refreshes (up to 3000 pieces of equipment per hospital) plus software conversion readiness from McKesson to Cerner Millennium Electronic Medical Records software platform.
• Windows XP to 7 conversions for Desktops, WoWs, All in One systems, Tracking boards installations and configurations, by LTI and Boot media methods.
• Residual Software installations through SCCM 2012 (Software Center) and local shares.
• Troubleshooting OS
• Citrix XenApp portal configuration for site usage
• Configuration, troubleshooting, and support of user and device sessions for HMS AS400.
• Cerner Millennium Software Implementation and Activation Support
• Vergence SSO installations\configuration and support.
• Large scale Desktop deployment and data transfer
• HP M602 Printers installations/configurations for Cerner printing with RX Drawers.
• Zebra and Clamshell printers installations/configurations
• Dragon peripherals installed and configured for doctor dictation rooms.
• Performed Assessments on hospitals slated for migration.
• Machine Account creations and updates through ARS. (Active Directory)
• Tier 3 remediation of issues providing resolutions for end user experience through Remedy software.
• Windows XP to 7 conversions for 300 plus machines using SCCM 2007 and Boot media.
• Provisioning new equipment for EOL devices and repositioning equipment to designated areas.
• Daily desktop installations after hours to ensure readiness.
• Residual application installs by using shares (not stored in SCCM)
• Tier 3 remediation of issues experienced by end users ticketed by HP Service Manager.
• Machine Accounts changes through Active Directory

Confidential, Chicago, Illinois

Sr. Systems Engineer

Responsibilities:

• Developed engineering practices and technical documentation for enterprise wide migration of desktop operating systems to Windows 7.
• Equipment provisioning for targeted line of business machines move from XP to Windows 7 OS.
• Machine Account creations and software deployments by GPO membership in Active Directory and HPCA entitlements.
• Setup and performed UAT for current and future state for Windows 7.
• Tier 3 and Engineering troubleshooting.
• Managing exception process for discovered applications not supported by enterprise.
• Participated in United/Continental Airlines integration from Apollo to Shares interface (Passenger Service System).
• Provided training to new consultants
• Participation in Active Directory restructuring project (hierarchy uniformity between AD and HPCA).
• Planning, configuration, implementation and remediation for existing architecture upgrade from SMS 2003 to SCCM 2007 R3 for 3000 workstations, servers and mobile devices.
• Created Technical articles for Application installation and troubleshooting.

Confidential, Northbrook, Illinois

Infrastructure Deployment Analyst

Responsibilities:

• Managed infrastructure for 4 Central Sites, 9 Primary Sites and 270 Secondary Sites along with maintenance of SCCM/SMS Hierarchies and distribution of software to 20,000 plus workstations.
• Handled distribution, monitoring, monitoring, reporting and query services for software client package installations.
• Application installs/deinstalls through SCCM managed by ticketing process.
• Remediation of software package installation conflicts (client-end) in Distribution points.
• Handled Server Drive Space Cleanups in Distribution points and decommissioning.
• Addressed and resolved missing Subnet allocations not defined to secondary site server within hierarchy.
• Daily monitoring of SQL Agent job completions and troubleshooting client/WMI ticketed issues.
• Team on-call issues
• Designed and rollout of migration of environment from SMS to SCCM 2007 (Server builds and configurations)
• Responsible for packaging, proof of concept, rollout and remediation of monthly patches for Windows enterprise build images.
• Handled patch level maintenance of 45,000 workstations across enterprise.
• Generated metrics for results and trend analysis to Integration Owner community and Leadership.
• Approved change requests to environment upgrades adhering to ITIL practices.