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Security Admin Resume Profile

CAREER OBJECTIVE

To utilize my skills, experience, and adaptability in a position that will consume my fast learning capabilities and allow me to express my technological experience.

EXPERIENCE

I.T. Security Admin

Confidential

  • Effectively and efficiently connect groups, troubleshoot and modify users, systems and profiles.
  • SYSTEMS ADMINISTRATION
  • Active Directory
  • RACF command knowledge and security administration
  • Vanguard Administration
  • Control SA Administration
  • Mainframe System Tools JCL, TSO/ISPF
  • DATA MANAGEMENT / DATA INTEGRITY
  • Update and implement procedures and process flow charts to support policy directives
  • Ensure information from every corporate aspect remain 100 confidential

PROJECT MANAGEMENT

  • Work independently and/or as part of a large project team as needed to ensure access controls are compliant by isolating, segregating, and correcting access controls as deemed appropriate
  • Proficiently utilize command knowledge in RACF environment to perform access management provisioning tasks.

I.T. Security Administrator

Confidential

Support multitude of users across the country with provisioning accounts and granting access.

SYSTEMS ADMINISTRATION

  • Provision user accounts and access privileges for Active Directory, Lotus Notes, Exchange, AS/400, RACF/Mainframe, RSA SecurID, Citrix, Oracle, Unix, Safeboot, and LDAP
  • Support issues associated with Windows XP Professional and Linux
  • Manage ticketing workflow utilizing BMC Remedy
  • Follow through on ticketing requests until confirmed resolution

PROJECT MANAGEMENT

  • Key participant in project to eliminate large volume of 300 Unix password reset s which improved Service Level Agreements
  • Collaborate with team members and provide project status reports on weekly basis

CUSTOMER SERVICE

  • Ensure all employees are given highest level of service with guaranteed satisfaction
  • Consistently and efficiently communicate with users regarding access to accounts

I.T. Service Desk Support

Confidential

Support Medical Educational Institution of more than 1,500 employees in the research industry. Provide high-level service to doctors, nurses, and other executive hospital staff.

SYSTEMS ADMINISTRATION

  • Mac support with Outlook client
  • Windows XP Professional support
  • VPN support with Fire Pass client

PROJECT MANAGEMENT

  • Supported Office 2010 conversion from Lotus Notes for 800 employees
  • Manage daily workload of Footprints ticketing system

PROBLEM SOLVING

  • Analyze and correct simple and complex system issues
  • Remotely correct PC and laptop issues for employees

I.T. Analyst

Confidential

  • Resolve end-user IT issues for vice presidents, executive management, employees, and contractors
  • Providing hardware support for HP, Compaq, and Dell desktops and/or laptops and printers
  • Perform spyware and virus remediation and run system optimization utilities
  • Document issues in the Remedy ticketing database system

SUPER-USER ADMIN SAP SUPPORT

  • Route special SAP transaction issues such as invoices, purchase requisitions, sales and purchase orders and inventory issues to their appropriate teams. Support several SAP module apps
  • Regulate SAP printer issues for nationwide SP7 Cornerstone network
  • Provide Microsoft Active Directory administration support for end-users by unlocking accounts, resetting passwords and adding users to the DPSG domain

NETWORK SERVICES

  • Responsible for resolving Nortel Contivity Virtual Private Network, Juniper VPN issues using the RSA Secure Token Admin tool and RSA Authentication Manager
  • Mapping shared drive resources with shared drive servers
  • Perform wired and wireless network connectivity troubleshooting for end-users

APPLICATIONS SOFTWARE

  • Performed BlackBerry Enterprise Activations using the BlackBerry Enterprise Server
  • Provided MS Office support, including configure/ reconfigure MS-Exchange to upload Outlook
  • Remote into affected machines using Bom-Gar, VNC and NetMeeting

I.T. Consultant

Confidential

Administered IT support to the Human Resource Advantage Account Managers

SYSTEMS ADMINISTRATION

  • Responsible for on-demand computer operations troubleshooting and corrections
  • Performed all PC setup and installation in regards to hardware and software

DATA MANAGEMENT

  • Created and developed new technology efficiencies and process flow charts
  • Served as liaison for relationship with Market Pay, an online pricing system

CUSTOMER SERVICE

  • Supported and trained consultants in technical matters relating to Market Pay, internal applications, Visual Basic programming, and new technology resources

PC Production Support

Confidential

Provided IT support to Mail Service Pharmacy departments regarding technical requests and issues. Entrusted with company provided cell phone to respond to company issues and be on call as needed.

PROBLEM SOLVING

  • Analyzed, identified, and diagnosed faults and symptoms and developed checklist
  • Troubleshot and restored routine technical service and equipment problems

CUSTOMER SERVICE

  • Administered informal training to customers using hardware/software programs
  • Re-imaged desktops and laptops using Symantec Ghost

Pharmacy Service Rep

Confidential

ACCOUNT MANAGEMENT

  • Processed patient medication orders while fulfilling all financial and clinical requirements
  • Verified insurance benefits, communicated and collected co pay amounts

PROBLEM SOLVING

  • Identified and resolved orders that had accounts receivable or clinical problems
  • Performed daily root cause analysis for various situations

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