SUMMARY

• Solutions - oriented IT Professional with proven success at implementing and integrating cost-TEMPeffective, high-performance technical solutions to meet challenging business needs.
• Able to come in and manage and support any type of infrastructure (broken, functioning, barely functioning) dealing with end users at little to no assistance.
• Looking for a new experience to challenge me in the world of Information Technology.

TECHNICAL SKILLS

Hardware: Desktops, Servers, Laptops, Modems, Printers, Scanners, San Servers, Avaya, and Cisco phones, Cisco Routers and Switches, Wireless Access Points ( Basic configurations), All models of Zebra label printers, HP ProCurve Routers and Switches, Motorola/ Intermec RF Handhelds, Promethean boards and TV’s. AppleTv, Iphone6,7,8,9,10,11,12; Ipad, Ipad Air, MAcbook Pro, Mackbook Air

Systems: Windows 2000, XP, 7, 8, 10, Windows Server 2000, 2003, 2008, 2011, 2012 Exchange 2000, 2003, 2010, Maverick, Captain, High Sierra, Great Plains

Protocols: TCP/IP, DNS, DHCP, Ethernet, Fast Ethernet

Software: MS Office Suite 2000/2003/2007 , Symantec Backup Exec, Ghost and Bart PE, VNC, All Remote Support Software, System Symantec Center, Avaya and Cisco phone software. AS400, VM Ware, SAP (WMS), AutoCAD, Visio, Project Management, Sophos, IBM Storage SAN, Barracuda Webfilter, Symantec Corp Antivirus 12, Citrix, Microsoft Lync and Skype for Business messaging platforms, Active Directory, Filewave, Jamf, Promethean Admin Portal, Jumpcloud, Zebra Bardcode software

PROFESSIONAL EXPERIENCE

Confidential, Collierville, TN

Responsibilities:

• Train and manage end users to utilize new software and hardware as they became a requirement.
• Image and deploy Mac and Windows desktops, laptops, Ipads and wired and wireless printers using Filewave, creating policies and pushing them out through Filewave as needed.
• Perform wireless surveys on all schools as required by the district when wireless issues arise or when new additions are built to determine where access points are needed.
• Set-up and configure all audio video and conferencing equipment when requested by the school and district.
• Utilize JumpCloud to manage student and teacher devices remotely along with Filewave.

Confidential, Bartlett, TN

Local IT Support

Responsibilities:

• Trained and managed end users to utilize new software and hardware as they became a requirement.
• Imaged and deploy Mac and Windows desktops, laptops, iPads and wired and wireless printers using Jamf, creating policies and pushing them out through Jamf as needed.
• Performed wireless surveys on all schools as required by the district when wireless issues arise or when new additions are built to determine where access points are needed.
• Set-up and configured all audio video and conferencing equipment when requested by the school and district.
• Utilized JumpCloud to manage student and teacher devices remotely along with Jamf Pro.

Confidential, Germantown, TN

Local IT Support

Responsibilities:

• Trained and managed end users to utilize new software and hardware as they became a requirement.
• Imaged and deployed Mac and Windows desktops, laptops, Ipads and wired and wireless printers using Filewave, creating policies and pushing them out through Filewave as needed.
• Performed wireless surveys on all schools as required by the district when wireless issues arise or when new additions are built to determine where access points are needed.
• Set-up and configured all audio video and conferencing equipment when requested by the school and district.

Confidential, Byhalia, MS

Local IT Support

Responsibilities:

• Trained and managed end users to perform level one hardware support on printers and computers
• Imaged and deployed Honeywell RF devices, desktops, laptops, iPads, iPhones and wired and wireless printers.
• Set up and configured Zebra label and shipping printers for inventory and shipping labels.
• Created barcodes to be scanned by Motorola handheld scanners for inventory and shipping purposes.
• Managed end users on local AS400 WMS from passwords to working with queues and system training as well.
• Set-up and configured all audio video and conferencing equipment when requested by the business.
• Rebuilt and repaired all Zebra printers

Confidential, Memphis, TN

Infrastructure Management Specialist

Responsibilities:

• Setup all new user accounts, email, network shares, laptops/ desktops, iPads and iPhones.
• Remotely supported end users and customers utilizing Dameware/Remote Desktop
• Cleaned up and migrated exchange mailboxes from one exchange server to the next
• Configured all cell phones and tablets (Android, Blackberry and Apple)

Confidential, Atlanta, GA

Enterprise me.T. Administrator

Responsibilities:

• Remotely supported end users and customers utilizing VNC.
• Supported Great Plains, Exchange, EDI and Files share and Google Servers
• Imaged and deployed all audio video, MAC and Windows machines, iPads and iPhones as well as other conferencing equipment for meetings and company employees.

Confidential, Southaven, MS

Int’l Network Analyst Engineer

Responsibilities:

• Remotely and locally supported end users, switches and access points
• Configured all Cisco equipment and redesigned IDF and MDF layouts utilizing Visio
• Imaged and deployed Motorola RF equipment
• Rebuilt and repaired all Zebra printers
• Supported end users on local AS400 WMS. Re-enable and change passwords as needed, work with writers and systems within the WMS when issues arise.
• Set up and configured Zebra label and shipping printers for inventory and shipping labels.
• Created barcodes to be scanned by Motorola hand held scanners for inventory and shipping purposes.

Confidential, Southaven, MS

System Analyst II

Responsibilities:

• Planned, implemented, Project Managed and deployed all Network peripherals set-ups per the business needs.
• Image and deployed Symbol RF Scan Guns
• Configured with clients specs, Virtual SQL Servers with databases for production and Virtual Environments for application testing.
• Trained the System Analyst me’s and Desktop Support Techs on the hardware and systems and managed their daily tasks and made sure they had S.O.P.’s for troubleshooting the standard issues dat occur.
• Set up and configured Zebra label and shipping printers for inventory and shipping labels.
• Created barcodes to be scanned by Motorola handheld scanners for inventory and shipping purposes
• Rebuilt and repaired all Zebra printers

Confidential, Memphis, TN

Desktop Support Tech II Engineer

Responsibilities:

• Imaged and deployed laptops, desktops and Motorola RF devices
• Trained and managed end users to perform level one hardware support on printers.
• Was part of a project dat consolidated product when shipping dat ultimately saved the company millions with thin first month of go-live.
• Set up and configured Zebra label and shipping printers for inventory and shipping labels.
• Created barcodes to be scanned by Motorola handheld scanners for inventory and shipping purposes
• Set up Motorola handheld and wrist scanners to receive, ship and inventory product.
• Rebuilt and repaired all Zebra printers