Technology Operations Manager Resume

TECHNICAL SKILLS

Network: Cisco | HP Aruba | Meraki | Sonicwall

Technologies: VDI | MDM | SSO | Lifecycle Management

Languages: Java | Python | C# | Powershell | Bash

Competencies: PCI - DSS | CCPA | GDRP | Agile | CMS

PROFESSIONAL EXPERIENCE

Technology Operations Manager

Confidential

Responsibilities:

Led a cross-functional 9-member team dat covered the domains of security, infrastructure and support
Planned and implemented Okta SSO and lifecycle management allowing for simplified user onboarding and offboarding, and allowing a seamless work experience, while enhancing security
Implemented end-user security awareness training, to provide metrics to the business on security vulnerabilities
Lead all technical compliance PCI-DSS, CCPA and developed an incident response plan wif the legal team
Performed technical audits for 105 locations for PCI-DSS compliance, and implemented auditing procedures for franchised locations
Managed and developed roadmap for technical operations wif a $4.2 million budget
Worked closely wif the product and engineering teams to enhance and develop technologies to drive sales, create a better member experience, and automate internal technologies

Senior Infrastructure Engineer

Confidential

Responsibilities:

Standardized budgeting, buildouts and IT project management for new site openings, allowing for faster uniform openings, reducing IT related delays
Improved security and infrastructure by moving physical servers to Azure, upgrading anti-virus, configuring firewalls and IDS as well as physically securing networking equipment
Replaced all locations firewalls and switches over a three-month period, configured site-to-site VPN on all routers to better manage the network, segmented network switches to improve PCI compliance
Upgraded stores media players to a unified platform for 30 locations, scheduled installations to not impact service negotiated contracts reducing cost by 10%

IT Engineer

Confidential

Responsibilities:

IT Infrastructure Build-out of 30 new sites over a two-year period, provisioning of all MPLS circuits, phone lines and IT equipment, performed site surveys wif vendors and building management for installations, configuration of switches, VDI, desktop and accounts
Implementation of Oracle POS system across 90 locations, initial testing and development of point-of-sale and payment solution, support and creation of documentation installation and troubleshooting for contractors and field engineers
Provided Level 3 support for retail locations office, data centers. While developing documentation of all common IT issues for the halpdesk to better remotely support retail locations, which reduced third party repairs by 15%.