Technology Analyst Resume Chicago, IL - Hire IT People

TECHNICAL SKILLS

Software: Microsoft Office 2010 - 2016, Microsoft Teams, Microsoft Windows 7, 8, and 10, Spiceworks, Azure, Service Now and Active Director, OneDrive

Hardware: Laptops, Desktops, Maintenance of Operating Systems, Ethernet Cables, Docking Station set up

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Technology Analyst

Responsibilities:

Build, configure and upgrade workstation and laptops
Requires administration knowledge/ experience of Windows 7 and 10
Daily utilization of the following to assist with day-day IT activities Remote Desktop, Active Directory, Console, Microsoft 365 admin center, DUO security, Microsoft Autanticator
Incident management of all interaction with end-user and provide detail documentation of issue/resolution
Evaluate and recommend new hardware and software technologies or solutions
User provisioning (user accounts, mobile devices, VPN, Active Directory Permissions/Security Groups)
Provided application support for trading applications

Confidential, Chicago, IL

Technology Analyst

Responsibilities:

Build, configure and upgrade workstation and laptops
Requires administration knowledge/ experience of Windows7
Daily utilization of the following to assist with day-day IT activities Remote Desktop Connection, Active Directory, VDI, RSA Console, Microsoft Exchange Serve
Incident management of all interaction with end-user and provide detail documentation of issue/resolution
Evaluate and recommend new hardware and software technologies or solutions
User provisioning (user accounts, mobile devices, VPN, Active Directory Permissions/Security Groups)
Executive Traders Support for all related IT issues both hardware and software
Maintained one day turn-around time for trading desktop setup and configuration
Consistently exceeded client satisfaction rating standards based on client surveys
Provided application support for trading application
Defining software, hardware and network requirement
Requires administration knowledge/ experience of Windows7
Minimal troubleshooting as required
Use of good cable management technique
Testing, cable management, installing and monitoring new systems
Planning timescales and the resources needed

Confidential, IL

Intern / Helpdesk Technical Support

Responsibilities:

Creation and resolution of IT Support tickets, approximately 60-70 tickets weekly
Resolved issues within Windows 7, 8, and 10 for staff and management
Troubleshooting 15-20 laptops per day for proper functionality
Utilizing same parts for Dells, HP and Lenovo laptop to resurrect broken machines
Scheduling, identifying, and resolving technical 1 issues over the phone to limit downtime of customers
Reimage laptops for Accenture’s standards
Data transferring to new laptop from old laptop
Maintained one-day turn-around time for trading desktop setup and configuration

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Technology Analyst Resume

Chicago, IL

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