Remote Desktop Support Resume South Jordan, UT - Hire IT People

TECHNICAL SKILLS

MS DOS v. 8.0 Lotus 123 Lotus Notes .3.1
WIN v. 95B, 98, 98 SE, ME, 2000
XP
Vista
Win 7
Win 8
Win10 Turbo
C++
Unix
MS Access 2007
Turbo Assembly
VAX / VMS
MS PowerPoint 2007
MS Excel 2007
Oracle
MS Word 2007

PROFESSIONAL EXPERIENCE

Confidential, South Jordan, UT

Remote Desktop Support

Responsibilities:

We used software based web conferencing programs such as Skype, Zoom, and MS Teams/Office 365 on a daily basis.
Everything was done remotely through SKYPE.
We assisted Morgan Stanley Financial Consultants, and managers, get their company & Home computers systems set with their Morgan Stanley online Financial Tools, as well as setting up their corporate ZOOM, and MS Outlook accounts,
We helped Clients map out their Active Directories
We supported addition hardware(wireless mice, and keyboards, External Hard Drives, wireless Bluetooth headsets, and other peripherals).
We also setup their Confidential.
dis was done through remotely using Microsoft Teams.
We setup Azure on their Morgan Stanley Desktops/ Virtual Machines
We troubleshot Adobe Cloud

Confidential, Draper, UT

Cloud Tech Support

Responsibilities:

We helped customer setup their Desktop Phones, their computer's with Desktop Connect softphones, their smartphones with teh Mobile APP for both Confidential IPhones, and Androids.
We also took Customer Service calls, and billing calls for VBS as well.
We used software based web conferencing programs such as Lync, Skype,, Zoom, and MS Teams.
We also use Salesforce Ticketing system and escalations through Jira

Confidential, American Fork, UT

Technical Support

Responsibilities:

Received inbound calls from Confidential Customers.
Help setup teh Computers, smart phones, and tablets to connect to Confidential Broadband internet.
We also setup their Phones to Connect to VOIP connections.
We also helped customer's setup their Confidential Broadband Routers, which included setting up their WIFI network

Confidential, Salt Lake City, Utah

IT Helpdesk

Responsibilities:

Troubleshoot RJ11 & RJ45 connections for telephone & Broadband internet for Venues & Venders on convention Floor.

Confidential, Utah

Mechanical Assembly

Responsibilities:

Assembling Chassis & parts for Targets used by Law Enforcement Agencies & Confidential

Confidential, Utah

WI - FI Help

Responsibilities:

Assist Patrons of Oceans 2012 Convention getting online thru WI-FI Connection.
Cross Platform Support for Confidential & PC Computers.

Confidential, Utah

IT Computer Technician

Responsibilities:

Configure & setup Teachers Computers, and help office staff with computer questions

Confidential, Utah

Information Technology

Responsibilities:

Workstation Setup for Software Development Dept.

Confidential /TEK Systems, Orem, UT

Cust. Support

Responsibilities:

Implemented Soft Skills to assist Confidential Web hosting clients with their Billing issues.
Also, educated customers on how to use their website Control panel through live Phone and also through E-Mail Contact.

Confidential, Pleasant Grove, UT

Tech Support

Responsibilities:

Supporting Confidential & Home Customers Confidential & Troubleshooting Setup & installation of Confidential Pro through Phone, Setup & installation of Confidential Home Unlimited

Confidential, Lindon, UT

Tech Support

Responsibilities:

Supporting Confidential Commercial & Consumer Computer hardware and Factory installed Software including these Operation Systems Microsoft Windows Vista, Windows XP, 2000 Pro, ME, Windows 98.
We also received training on newest Confidential printers, Monitors, and peripherals

Confidential, Utah

Technical/Customer Support

Responsibilities:

Assist Customers troubleshooting their Cable TV and set Trouble Calls Thru ( Confidential )

Confidential, UT

Tech. Support Rep

Responsibilities:

Assist customers in connecting to teh internet using Dialup and High Speed connections (TCP/IP)

Confidential, Orem, UT

Tech. Support Rep

Responsibilities:

Received 8 very Satisfied customer surveys, while working on teh following Microsoft Technical Support Projects Millennium, Windows 9X, Microsoft Broadband Networking Hardware.
Received A + Certification certificate

Confidential, Lehi, UT

Elec Test Technician

Responsibilities:

Lead Test Tech. for all Analog Mixers
Lead Test Technician Audio Amplifiers

Confidential, Salt Lake City, UT 7

Customer Support Rep

Responsibilities:

Held a Federal Security Clearance while working for that Temp Service
Troubleshot Confidential Microwave Data-links and communications systems down to teh circuit card and assembly levels

We provide IT Staff Augmentation Services!

Remote Desktop Support Resume

South Jordan, UT

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