Assistant Manager/CSR Resume Dallas, TX - Hire IT People

SUMMARY

Results - oriented and adaptable IT professional with experience in customer service, technical support, PC maintenance and system administration.
Seeking an opportunity in building an IT career with a company. Passion for learning, active listening and building my IT skills.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Assistant Manager/CSR

Confidential, Dallas, TX

Responsibilities:

Delivered excellent customer service by assisting 20+ customers in resolving issues and gaining knowledge related to products and services
Maintained and updated vehicle records to ensure vehicle quality and increase operational efficiency
Trained new associates in accordance with company standards to increase productivity
Exceeded company’s key metric consistently by promoting and selling products, resulting in a 15% average customer retention rate

Warehouse Associate/Inventory

Confidential, Dallas, TX

Responsibilities:

Upheld safety regulations by completing routine diagnostics on machines
Managed teh accurate documentation of inventory for 100+ product inventory by following first in/first out shipping principle
Received and recorded merchandise into computer tracking system to reduce product error issues