End-user/Client Administrator Resume AZ - Hire IT People

SUMMARY

Experienced field, shop, and enterprise tech seeks to continue bringing efficiency to company and clients alike.
28 years of active computer/network I/M/R, with 50 years PC experience in total
Well - versed in OSes from MS-DOS and variants to Windows 10 and Server 2008, OSX, and Linux
HP-Certified for Laserjet printers, desktops, and laptops
Dell-certified for over 100 products (desktops, servers, printers, from home to enterprise)
Experienced in multiple mobile platforms
Familiar with Microsoft enterprise products (Office, Lync/Teams, SCCM, AD, etc)
Reserved, cool composure, resistant to pressure, extremely persistent, handle high-stress situations well
Worked with Linux since 2006 (Ubuntu Dapper Drake v6.06), installed and maintained Debian and Fedora servers, and built a FreeBSD server for shop backup
Available to work 12+ hour shifts, weekends, nights, and holidays in support of critical systems
Comfortable with registry work / fixes, but only when necessary (and tested pre-production)
Comfortable with either leadership, team, and solo roles
Have reputation for “pulling rabbits from my hat” in crisis situations
Able to quickly learn any skills necessary to implement new solutions

PROFESSIONAL EXPERIENCE

Confidential, AZ

End-user/Client Administrator

Responsibilities:

Provided support for onsite and national users
Built out devices (PC/laptop/mobile/thin client) to client specifications.
Provided “just in time” solutions to teams across the US
Provided network issue reporting/troubleshooting as per SOP and networking teams
Provided internal support for over 50 healthcare and patient/practice management apps
Maintained HIPAA compliance for all records.
Trained staff in system operations, cutting the number of callbacks by 15%
Received numerous kudos for support of A-level executives
Had contract extended for performance metrics
Laptop Exchange / Device Pitstop

Confidential, AZ

Lead Technician

Responsibilities:

Serviced PCs, laptops, tablets, and phones.
Designed, built, maintained, and serviced shop systems (servers, POS systems, infrastructure)
Provided top-notch client relations resulting in high client retention
Provided “just in time” solutions for time-critical issues
Opened, ran and closed shop and registers.
Smartech, and Associates, LLP

Confidential, TX

Field Technician

Responsibilities:

Serviced Dell equipment, including enterprise products
Leveraged Dell training resources to garner over 100 certifications in less TEMPthan a year.
Providing support for other major brands such as Lenovo, etc.
Performed every shop duty, from front desk and field-work to purchasing and training clients and interns