IT Support Technician Resume

SUMMARY

A challenge - seeking IT professional with sixteen years’ experience working in an IT role, who is ambitious, easy trainable, reliable, and experienced.
Currently seeking a challenging role within your organization.

PROFESSIONAL EXPERIENCE

Confidential

IT Support Technician

Responsibilities:

Windows server and Office 365 administration
Proficient with Active Directory user and group management. GPO configuration, managing security permissions, and AD migration experience
VPN setup and support. VMware, Horizon view, vSphere, and Citrix support and management
RSA Administration for token management and distribution for two factor authentication
Desktop and printer support. AirWatch, SCCM, Good mobile, IDM automation, and Automate 10 experience
Project work focusing on implementation of IDM solutions, AD migration in a multi domain environment and an EPIC software roll out for two major hospitals
Backup service management
Networking skills. Racking network equipment, mid -level network troubleshooting - DNS, TCIP, DHCP, WINS, etc.
Re-imaging
Service Now - ITIL certified