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Sms Server Technician Resume Profile

IT Technician / Helpdesk Support Technician A highly motivated IT professional with 5 years of technical background and applied training. Work well alone or in a team environment while promoting collaboration. Experience includes networking, systems administration, support, training, IT project management.

Qualification Highlights

  • Oversaw the planning and implementation of new data infrastructure for production plant facilities, including inside plant cabling.
  • Implementation of a backup disaster recovery plan for continuity of operations.
  • Proactive security mitigation through the use of anti-virus policy and adoption.
  • Network Security enhancement through extensive Firewall and intrusion detection best practices.
  • In-depth troubleshooting knowledge of systems, application configuration and connectivity issues.
  • Implemented a cloud-based Customer Relationship Management CRM solution companywide to handle end-to-end order handling and work order ticketing.

Technical Skills

  • Great Understanding of the first 3 layers of the OSI Model
  • Microsoft Windows XP, Vista, 7, and 8.
  • Microsoft Server 2000 2008
  • Microsoft Active Directory LDAP
  • SCCM
  • Software Deployment
  • Microsoft Office suite
  • IT Support and Training
  • IT Project Management
  • Disaster Recovery Business Continuity
  • Network Storage DAS, NAS and SAN
  • TCP/IP, LAN, VLAN and WAN configurations
  • DHCP
  • Wireless Network Design
  • Customer Relationship Management CRM

Employment History

Confidential

SMS Server Technician

  • Wired UPS, SAN, Firewall, and 3 Dell PowerEdge Servers
  • Deployed data store and .ova's using VMware's VMsphere interface

Environment:

  • Microsoft Windows 7
  • IT Support
  • IT Project Management
  • VMware/VMsphere 5.1

Confidential

IS Level II Assistant Project Leader

Planned and implemented the transition of over 500 Windows XP machines to Windows 7

Environment:

  • Microsoft Windows XP and 7
  • IT Training and Support
  • Helpdesk Support
  • IT Project Management
  • SCCM
  • Remedy Ticketing System

Confidential

IT Manager / MRO Purchaser

Environment:

  • Microsoft Windows XP, Vista, 7, and 8.
  • Microsoft Server 2003
  • Microsoft Active Directory LDAP
  • SCCM
  • Microsoft Office suite
  • IT Training and Support
  • IT Project Management
  • Disaster Recovery Business Continuity
  • TCP/IP, LAN, VLAN and WAN configurations
  • DHCP
  • Wireless Network Design
  • Customer Relationship Management CRM
  • IT Manager for a companywide network of client computers Windows XP, Vista, 7 and 8 , servers Windows Server 2008 , managed switches, and Cisco ASA 5500 Firewall.
  • Maintained COOP/DR strategy for backup recovery, endpoint updates, and security/anti-virus policy.
  • Researched and implemented software for work order ticketing.
  • Consulted with local development group to bring in fiber to the Industrial Park for local business access to fiber.
  • Managed the planning and implementation of new data infrastructure for the production plant, using EIA/TIA standards for data cabling to upgrade from cat5 cable to cat6 with capacitance planning to future proof the inside plant.
  • Analyzed requirements and implemented a cloud-based inventory system from the ground up used for the tracking of purchases from the request to purchase to delivery and finally to inventory, and allows real time on hand accountability of maintenance inventory, resulting in a 20 reduction in overall MRO purchases.
  • Researched and implemented a vending system for high volume maintenance and production items, PPE, and office supplies that allows for instant availability and quantity limits which resulted in a 20-30 waste reduction.

Confidential

Part time worker

Environment:

  • Microsoft Server 2000-2008
  • Microsoft Active Directory LDAP
  • VPN
  • LogMeIn
  • Disaster Recovery Business Continuity
  • TCP/IP, LAN, VLAN and WAN configurations
  • DHCP
  • Windows Remote Desktop
  • Maintained several jobs in order to attend college.
  • Remote administration of Apache based Web servers for an Internet Web Provider.

Confidential

Computer Technician

Environment:

  • Microsoft Windows XP, Vista, and 7
  • Microsoft Server 2000-2008
  • Microsoft Active Directory LDAP
  • SCCM
  • Microsoft Office suite
  • IT Training and Support
  • PC Image Development
  • Network Storage DAS, NAS, and SAN
  • Disaster Recovery Business Continuity
  • TCP/IP, LAN, VLAN and WAN configurations
  • DHCP
  • VMWare 4.0
  • VPN
  • LogMeIn
  • Software Deployment
  • Field service technician maintaining systems for businesses across northern Mississippi
  • Work included the setup, maintenance, and troubleshooting on technical systems including end-user devices, servers, and other hardware, networks and network devices, and storage devices.

Confidential

Infantryman

  • Completed Boot Camp at Paris Island, SC in August 2005
  • Completed School of Infantry at Camp Geiger, NC in July of 2006
  • Veteran served honorably during Operation Enduring Freedom 2006-2007.
  • Learned invaluable leadership and team skills

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