SUMMARY:

Insightful, results - driven IT security professional with notable success in a broad range of corporate IT security initiatives while participating in planning, analysis, and implementation of solutions in support of the business. Demonstrated ability to skillfully perform in distributed, complex environments. Highly motivated, accomplished team member with excellent analytical, communication, and interpersonal skills.

TECHNICAL PROFICIENCIES:

OS / Applications: OSX, Windows 10, Windows 8/8.1, Windows 7, Windows 2000/2003/2008 Server, Microsoft Visio, Project, FrontPage, and Office, Norton Utilities, TrendMicro, Mcafee Virus Scanner, VMware, DameWare, VNC Enterprise, Citrix, Cisco VPN Client, Interactive Phone Client and system software, Cisco Call Manager and Unity, Symantec Endpoint Protection Suite, Exchange Console, Adobe Suites, Manage Engine ServiceDesk Plus, Oracle RightNow, CA Workload Automation Autosys, Mobile Iron, ReqLogic, Tumbleweed SecureTransport, RedHat / CentOS Linux, Confluence, Jira, 389 Console, TeamPass, SumoLogic, WordPress, Amazon Web Services, Service Exchange Ticketing System, Javelina ADReporter 8, SailPoint File Access Management, CyberArk PAM Solution, Kibana (ElasticSearch Tool)

PROFESSIONAL EXPERIENCE:

Access Security Analyst

Confidential

Responsibilities:

• Rebuilt, supported, and maintained SailPoint s File Access Management tool as well as developed Data Classification Rules and Policies along with reports for these policies
• Helped develop, support, and maintain Identity Access Management compliance standards and processess Built and maintained a schedule for all Active Directory reports from Javelina ADReporter 8 tool
• Built and maintained SOPs for all compliance and remediation process for Identity Access Management
• Built and Maintained Secrets, Safes, and Accounts in the CyberArk PAM solution
• Using Kibana ElasticSearch Tool, researched and collected evidence for non - compliant accounts and activities.
• Created training material for customers and support staff to address support issues.
• Responsible for training new personal in the support of the SailPoint File Access Management tool as well as the Javelina AD Reporter tool
• Helped resolve an audit findings for PII / PCI data found in lower environments using the FAM tool Helped resolve an audit finding for Service Accounts in the production environment using ADReporter tool Responsible for 24 hour support for the SailPoint File Access Management tool

Security Analyst

Confidential

Responsibilities:

• Helped develop, support, and maintain SOX, PCI, and ISO 27000 procedures for creation, modification, and deletion of account access within the company’s critical applications
• Created, Removed, and Reset passwords for the CRM solution RightNow, Microsoft Active Directory, Linux Red Hat Directory Services, TeamPass, Amazon Web Services Cloud accounts, WordPress, and SumoLogic
• Responsible for 24-hour access security support for 10K plus customers
• Created training material for customers and support staff to address first time login procedures and issues
• Documented, Organized, and helped Manage a project to implement all New Hire, Termination, and Access Request templates in Service Desk to be onboarded into Service Exchange
• Helped identify and document critical applications within the organization that had PII, PCI, and SOX sensitive information
• Ran in-house PowerShell scripts for identifying Active Directory accounts to be created in bulk, disabled, and read out additional information on each
• Supported the auditing team by running PowerShell scripts to identify users and their groups for UARs as well as routine audits and deliver the reports to them in a timely manner.
• Supported our Tech Overhaul project by building out multiple groups within Active Directory and assigning the specified users to them.
• Ran training sessions for multiple managers within the organization on how to properly request new hiresterminations, and changes within the organization using our ticketing system Responded to WorkDay termination reports, Service Exchange tasks, and ad hoc tickets for daily termination Management

Application Support Specialist

Confidential

Responsibilities:

• Using ISO 27000 series guidelines, analyzed, identified, and reported PII and PCI data access points and vulnerabilities on all the software the APS team supports
• Helped support and implement Voltage Encryption for the Autosys Batch Jobs
• Helped support and implement secure communication between the Autosys Batch Jobs and the middle tier Build, Test, and Deploy Autosys batch jobs 24x7
• Support of Tumbleweed for all file transfers / functions
• Trained fellow coworkers on Autosys, Tumbleweed, and alert issue resolution
• Supported the Oracle RightNow cloud based service by creating buttons, standard texts, dispositionscategories, answer files, and uploads using templates
• Performed necessary investigation, analysis and evaluation on issues with our in house Agent Portal application and Member portal application
• Documented step by step instructions on day to day operational procedures
• Supported, coordinated, and developed several projects for upgrading of Autosys System batch jobsRightNow, and Tumbleweed system

User Technology Services Specialist

Confidential

Responsibilities:

• Helped develop and implement group policies for the Windows OS environment for locked out time duration, display user id, how many passwords to remember, how many invalid passwords to accept, etc.
• Helped execute and maintain chain of custody procedures and protocols for employee terminations
• Assisted the security team in any forensic procedures with previous employee equipment and hard drives
• Developed and deployed images to laptops and desktops using both Altiris and Microsoft SCCM Documented and troubleshot personal computer related issues using the ServiceDesk ticket system and developed step-by-step instructions
• Maintained Active Directory, Right Now, Exchange Mailboxes, and LiveOps accounts
• Remotely repaired and troubleshot server and system issues using DameWare

Systems Support Technician

Confidential

Responsibilities:

• Traveled to customer sites to support printers, laptops, and desktop units
• Repaired desktops in the lab and called for service on laptops and printers
• Documented and troubleshot personal computer related issues using a ticket system and developed step-by-step instructions
• Trained facility employees to use the ticket system as well as troubleshoot and repair desktops, printersand facility equipment
• Maintained inventory on all equipment and coordinated repair on damaged equipment
• Coordinated moves within the facility to ensure smooth transition from one location to another Supported A/V equipment in conference rooms
• Replaced lease equipment with new equipment and sent back old equipment to Dell Maintained Active Directory accounts
• Remotely repaired and troubleshot server and system issues