SUMMARY:

Confidential is an AWS Cloud Solutions Architect at Confidential with 3 years of overall experience in Cloud development, cloud migration and implementation of various cloud management products and services. My recent activities involve user management, open - source software installation and configuration, operating system, and application hardening, and change management. My strong skills are best demonstrated in providing operations and maintenance support for AWS cloud resources which includes launching, maintaining, and troubleshooting EC2 instances, S3 buckets, Virtual Private Clouds (VPC), Elastic Load Balancers (ELB), Relational Database Services (RDS), Backups, automation via Puppet, code deployment via git, configuration, and maintenance, and monitoring via CloudFormation, New Relic and Nagios.

TECHNICAL SUMMARY/SKILLS:

Cloud: AWS (EC2, S3, EBS, ELB, RDS, CloudFormation, IAM, Route 53, VPC)

Operating Systems: Linux (Ubuntu, RHEL7, Amazon Linux, and CentOS), Windows

Container Services: Dockers, Kubernetes, ECS

Networking: Route 53, DNS, TCP/IP, Firewalls, VPC, Route Table

Software: Apache, Nginx, JIRA, Confluence, LAMP

Databases: RDS, Oracle, Aurora, DynamoDB, SQL Server 2008, 2008R2

CMS: Drupal, WordPress

Scripting Language: Bash, Python, YMAL, Hashicop

Automation: Ansible, CloudFormation, Terraform, Git

Monitoring: Nagios, CloudWatch, New Relic, Amazon Compute Optimizer

PROFESSIONAL EXPERIENCE:

Confidential

AWS Cloud Solutions Architect

Responsibilities:

• Build and improve the reliability and performance of cloud applications and cloud infrastructure deployed on Amazon Web Services
• Create and attach volumes onto EC2 instances and make sure all attached volumes have EBS snapshots initialized.
• Create VPCs and attach all applicable components needed to build a fault tolerance and highly available environment.
• Apply Auto Scaling and Elastic Load Balancing to create high availability and fault tolerance to EC2 instances.
• Install and configure Apache, Nginx, Drupal, and WordPress on Ubuntu and Amazon Linux instances
• Run Infrastructure as code using Terraform for various CSP’s and CloudFormation scripts to build AWS Infrastructure and resources
• Install and configure Atlassian products (Jira and Confluence) and LAMP application on EC2 instances and perform various software installations.
• Launch and configure local and external database servers on EC2 and RDS instances
• Experience working with tools like Git, Jenkins, Ansible and Jira.
• Provision user accounts using IAM in collaboration with enterprise Active Directory.
• Worked with various scripting language like Python and Bash.
• Perform full AMI backups for all provisioned instances for critical workloads.
• Manage security keys using AWS KMS to manage cryptographic keys to control user access in a wide range of AWS services.
• Perform system monitoring using Nagios, CloudWatch and New Relic
• Participate in change management on JIRA to help track daily work activities.
• Deploy code via GIT and worked with the DevOps team to help push codes to GitHub.

Confidential

County Technician

Responsibilities:

• Conducted sessions to educate pollworkers on how to solve common workstation and connectivity issues.
• Installation of voting equipment prior to election in accordance with the required operating systems.
• Performs service set-up and maintenance procedures in accordance with the appropriate service codes and standards.
• Repairs and maintains voting equipment; troubleshoots and identifies voting equipment problems such as but not limited to computer failure, printer jam and low battery voltage; replaces damaged or malfunctioning.
• Delivers voting equipment to designated polling places and explains and/or demonstrates voting equipment operation to election officials.
• Performs test election procedures after election.

Confidential

Help Desk/Desktop Support

Responsibilities:

• Provide phone and email support to on-site and field employees on a variety of issues including system access, VPN, System hardware/software, Outlook office365/Skype for business, Network, Security, Printers, and VOIP phones.
• Windows 7 migration and deployment. Coordinating refresh schedule appointments with users who need their laptops refreshed.
• Image, configured, install applications, restored user data, and deployed.
• Extensive application user support for proprietary software
• Properly document and track the details of the problem, analyze both status and resolution within the Help Desk tracking application in a call center environment.
• Follow through and communicate with the user while working the problem to ensures successful and timely completion of the problem.
• Run daily audit of application availability and push application using SCCM 2012.
• Execute ticket reviews, statistical reports or handle special projects as needed.
• Used remedy ticketing system to track incidents, tasks, and resolved problem on time and appropriately track asset and decommission computers from end users.
• Also, troubleshoot OS and application issues while communicating with all levels of client from end users to executives.

Confidential

Desktop Support

Responsibilities:

• Windows 7 migration and PCs, Laptops, and Thin clients refreshed and deployment.
• Imaged, configured, install applications and deploy PCs and laptops on time.
• Imaging PCs, Laptops, and Thin clients using Symantec ghost. Pushes applications with Altiris.
• Ran daily audit of application availability and push application and updates with Altiris.
• Configured PCs, laptops, thin clients and add name to active directory.
• Performed onsite and remote (PC Anywhere and Remote Desktop) customer support, hardware, and software assistance.
• Used active directory database to maintain user ID rights and access.
• Configured and setup Microsoft Outlook 2010 and Lync 2010.
• Mapped pts. files for Outlook.
• Imported user data and favorites to new system and educated users on how to use new system.
• Installed network and local printers and troubleshoot and resolved any problem occurred. map network drives accordingly.
• Installed and configured specialty department software Such as ER, Imaging, Pharmacy, Medical records, and patient access according to company policy.
• Communicated with supervisor and reports unresolved problems in accordance with established escalation procedures.

Confidential

Desktop Support

Responsibilities:

• Provided technical support to migrate client to Windows 7 for supported desktops, laptops, and peripherals.
• Performed Data Migration.
• Captured installed software and hardware configuration of the device.
• Installed the Windows 7 image provided by client.
• Migrated user data and settings on each new system in accordance with the agreed installation instructions.
• Re-installed end user software provided by client.
• Joined device to the domain.
• Re-mapped network printers and network drives.
• Installed approved local peripherals that can be connected via USB and are “auto detected” by the OS.
• Provided 10 minutes’ user orientation on new Windows navigation and use at the end of the installation.