Help Desk Intern Resume Vienna, VA - Hire IT People

SUMMARY:

Agile professional with significant experience in Hospitality services and Business Administration experience focusing on cloud infrastructure design, development, and deployment. Collaborating with high - performing teams and individuals throughout the firm to accomplish common goals.
Experienced with Git, Jenkins, Tomcat, Docker, Ansible, Maven, Nexus, SonarQube, Kubernetes, VPC, Route53, ELB, S3, Elastic Beanstalk, Python, Bash scripting, Coding and Linux
AWS experience with building CI/CD Pipeline

PROFESSIONAL EXPERIENCE:

Confidential, Vienna, VA

Help Desk Intern

Responsibilities:

Part of the Cloud Services Division that provides support for data availability and access control
Responsible for administering user accounts through the management of access and security keys
Works with the team and escalates issues as needed with the assistance of management.

Confidential, Upper Marlboro, MD

AWS DevOps Engineer

Responsibilities:

Performing task revolves around the utilizing of S3 and IAM
Worked on configuration management, Git Branching strategy design, and developing DevOps solution architecture in the Cloud
Experience with working closely with Release Management teams as well as Automation Testing teams
Experience in assisting CI/CD processes leveraging the DevOps frameworks in an Agile environment
Worked with Linux & Windows Server platforms - Ubuntu, RedHat, SUSE, AWS Linux

Confidential, Washington, DC

Director of Housekeeping

Responsibilities:

Oversees staff of Housekeeping Supervisors, House-Persons, and Room Attendants
Submits payroll records, correcting errors to ensure pay is on time
Maintains and reviews computerized records for budgeting and forecasting of department expenses

Confidential, Washington, DC

Front Office Manager

Responsibilities:

Manages the Front desk, Valet, In Room Dining, Bell staff and Mini Bar departments
Manages the daily overbooking levels and works collaboratively to ensure revenue is maximized
Undertakes full responsibility for Scheduling and Payroll of the department

Confidential, Washington, DC

Night Manager

Responsibilities:

Managed hotel room inventory, third party reservations and assists with group reservations
Ensured the current day’s revenue balances are reconciled and payments are processed and recorded
Oversaw nightly procedures of the Front desk, PBX, Housekeeping, Stewarding and Engineering staff

Confidential, Washington, DC

Night Manager

Responsibilities:

Served as Front Office task force Manager for Loews Boston Hotel
Managed staff performance issues in compliance with company policies and procedures

Confidential, Washington, DC

Front Desk Lead

Responsibilities:

Executed the Duties of Hotel Evening Manager
Updated all OTA, Wholesale and third-party reservations to ensure billing and routing were accurate

Confidential, Fairfax, VA

Registration Coordinator

Responsibilities:

Managed onsite setup of registration and preparation and dissemination of all conference materials
Assisted in the planning and coordinating of the ASCO conference, of 30,000+ attendees in Chicago, Il
Communicated with clients, processed payments, conducted data entry and website troubleshooting

Confidential, Crystal City, VA

Administrative Analyst Coordinator

Responsibilities:

Provided internal support for upcoming audit
Researched and analyzed data to develop new quality control strategies
Compiled and organized financial and medical documents for international employees

Confidential, Miami, FL

Guest Service Agent

Responsibilities:

Assisted Guest Relations with high profile and VIP guest
Processed guest check-ins and check-outs in an efficient and professional manner

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Help Desk Intern Resume

Vienna, VA

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