IT Support Analyst Resume

OBJECTIVE:

Obtain an IT support position within an organization which offers an opportunity to enhance my knowledge, skills and experience, while utilizing my professional and educational experience in both corporate and small business environments.

TECHNICAL SKILLS

Platforms: Windows 7/8/10, MAC OS, Android, Citrix, Cisco Packet Tracer.

Hardware: Dell/HP and IPADS, Android tablets, Mac Laptops, Troubleshoot Printers, Scanners.

Applications: HTML, SSCM, DocuSign, Office 365, Command base and GUI.

PROFESSIONAL EXPERIENCE

IT Support Analyst

Confidential

Responsibilities:

Provide support to about 3000 user’s companywide via tickets, mail or calls.
Manage/Deploy Software to users as needed or requested.
Assist users with their Password resets every 60 days on multiple platforms such as AWS, Outlook, Laptop passwords and many other applications.
Document issues via Jira ticketing system
Request new hardware when needed/perform upgrades.
Create Basic troubleshoot guides for end users for applications listed above.
Join machines to various groups depending on roles of users.
Monitor/update software in a timely manner.
Assist with new hire equipment setup.
Help with VM setup/training.
Licensing (O365, Adobe Acrobat, vasco)
Assist with BitLocker requests.
Blocking spam/fishing emails or unblocking legit emails.

Help Desk analyst

Confidential

Responsibilities:

Manage software installations and licensing for all software company - wide
Identify, troubleshoot, and resolve hardware, software and network related problems encountered by both local and remote end-users
Troubleshoot Issues Dealing with: Microsoft Office 365, Computer hardware and peripherals (such as printers, scanners, and monitors), Windows 7/10, Cisco Jabber, Cisco AnyConnect VPN, Duo Mobile Multi-Factor Authentication.
Assist users with pin resets every 60 days.
Administrate AD via OU changes
Document issues using JIRA ticketing system

Confidential

Help Desk

Responsibilities: