Desktop Support Resume
SUMMARY
- A self - motivated and disciplined professional who thrives in self-directed environments, requiring the ability to TEMPeffectively prioritize and work multiple concurrent projects.
- Eager to use years of civilian and military experience, as an IT Support, desktop support specialist or an Electronics Technician for opportunities to contribute and continuing growth in the IT field.
TECHNICAL SKILLS
IT support: Desktop support, OS migration, Server, PC and POS; refresh, install, troubleshoot andrepair, Video teleconference support.
End User Support: PC refresh and deployment; data transfer, application installation, diagnose and repair ticketed issues, focusing on End User experience.
Electronics Technician: Extensive experience, working wif engineers to develop prototypes,production units and make system improvements. Troubleshot, repaired or upgraded.
PROFESSIONAL EXPERIENCE
Desktop support
Confidential
Responsibilities:
- Server refreshes. Server or drive replacements, drive Imaging. Enterprise Windows OS migrations. PC refreshes and deployments; image drive, assign to OU or VLAN as needed, application installs and EU data transfers.
- Video Teleconference (VTC) support.
Confidential
ELECTRONICS TECHNICIAN
Responsibilities:
- Worked wif engineers to develop prototypes and production of PCS radios and air to ground radios and Continuous Gas Detectors, assembled, diagnosed, repaired and upgraded units.
- Worked on electronic warfare systems and satellite communication systems in the military.MILITARY SERVICE
TECHNICAL SKILLS
Certificates: Networking Professional, Networking Specialist, PC Tech
Networking Courses: Advanced Routing, Fundamentals of Computer Information Systems, Internetworking, Internetworking Operating System, LANs, Multi-Layer Switching, Network Certification, Remote Access, WANs
Server Courses: (Windows Server 2008 R2) Active Directory, Network Infrastructure, Server Administrator, Server Applications Infrastructure, Server Enterprise Administrator, Operating Systems, Server Fundamentals
Other Courses: Beginning Linux, C++ Programming, Security+
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