Support Technician Resume

SUMMARY

IT Professional with over six years of tech support experience.
Holds a Bachelor of Science in Computer Information Technology with a concentration in Information Security.

PROFESSIONAL EXPERIENCE

Confidential

Support Technician

Responsibilities:

Support of Windows PCs and laptops
Support of Mac OS PCs and laptops
Usage of Active Directory and UDM to support devices
Remote support using BeyondTrust Representative Console
Installation and troubleshooting of Office, Adobe, Zoom, and various other software programs
Documentation of all issues, the steps taken to resolve them, and the outcome using the Footprints ticket management system

Confidential

Elementary Technology Aide

Responsibilities:

Installation of Windows 10 using PXE process
Support of Windows PCs and laptops
Support and repair of Chromebooks
Support of iPads
Management of Apple devices using the Lightspeed MDM
Setup and support of visitor check - in stations
Maintained an accurate inventory sheet for four elementary schools
Documentation of all issues, the steps taken to resolve them, and the outcome using the Spiceworks ticket management system

Confidential

Support Technician

Responsibilities:

Installation Windows 7 and 10 using MDT and SCCM processes, respectively
Installation and troubleshooting of various applications on Dell PC and laptop hardware
Setup and tear down of wireless laptop labs
VPN configuration
Setup and support of Fourwinds Interactive’s Content Manager and Content Player digital signage programs
Manage computers using Active Directory Services
Documentation of all issues, the steps taken to resolve them, and the outcome using the Footprints ticket management system

TECHNICAL SKILLS