Technical Support Analyst II Resume Lexington, KY - Hire IT People

SUMMARY

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Technical Support Analyst II

Confidential, Lexington, KY

Responsibilities:

Performing desktop support duties including with the use of Active Directory, Windows 7, XP, Working noledge of Server 2008, Installing and troubleshooting Symantec Endpoint Protection, Remedy, Lansweeper, Bomgar, Remote Desktop Support, IPad software, IPad Air software, IPhone software, DameWare, Cisco VPN client, Mobile Iron, Credent, Citrix, and face to face user desktop support. Troubleshoot both hardware and software issues. Location: St. Joseph Hospital.

Special Projects/Technical Analyst II

Confidential, Lexington, KY

Responsibilities:

Working on deployment projects at the different Catholic Health Initiatives locations in KY.
When their is not a project available, me work at St. Joseph Hospital as one of the desktop support technicians.

Software Technician

Confidential, Lexington, KY

DUTIES:

Installed Microsoft Windows XPhome, Win 7, 2K, XPPro 32 and 64 bit, and Vista 32 and 64 bit daily, Installing and troubleshooting Symantec Endpoint Protection Installation and setup of printers and wireless, hubs, and switch connections, Use of Ghost and Partition Magic, Product and Software testing skills from Confidential, Experience using VMware Workstation 6.5.1

Software Technician, Analysts International

Confidential,Lexington, KY

Responsibilities:

Installed Microsoft Windows XPhome, Win 7, 2K, XPPro 32 and 64 bit, and Vista 32 and 64 bit daily, Installing and troubleshooting Symantec Endpoint Protection
Installation and setup of printers and wireless, hubs, and switch connections, Use of Ghost and Partition Magic, Product and Software testing skills from Confidential, Experience using VMware Workstation 6.5.1

Senior Operations Specialist

Confidential, Lexington, KY

Responsibilities:

Operate computer software and customized computer systems used by Home Equity Servicing, Proficient in System Support job functions including granting system access, creating procedures and performing annual audit and recertification, Protect company assets and client interests by ensuring that proper authorization is obtained before releasing customer information to third parties, Increased customer satisfaction by swiftly processing system requests, Proficiently work as an end user on most Chase systems, certified employee access on a quarterly basis.
Ensured information security when granting access to Chase databases and systems, Loan document processing job functions including locating and researching paid loan accounts, relocated files during the Bank One JP Morgan Chase merger, composed and maintained System Support Procedures for loan servicing site.
Temporary Accounting Assistant, Metro United Way, Louisville, KY April 1999- April 2000
Operations Specialist, National City Processing Company, Louisville, KY August 1995 - August 1996