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Co - Founder Resume

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Chula Vista, CA

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SUMMARY

  • Well versed in troubleshooting, articulating, and resolving issues related to a multitude of technologies.
  • Great understanding of customer service and meeting expectations.
  • Enjoy finding solutions to assist businesses to be more efficient and grow.

PROFESSIONAL EXPERIENCE

Confidential, Chula Vista, CA

Co - Founder

Responsibilities:

  • Built a digital marketing company to create and manage marketing for Real Estate Agents, teams & Brokers
  • Integrate and engineer a solution by combining various technologies to assist clients engage potential customers, maintain & communicate with existing contacts, as well as grow their brand awareness.

Confidential

Center Engineer ll

Responsibilities:

  • Performed duties of a “break/fix engineer” with managed services branch using ITIL ticketing system and SLA’s supporting contact center environment for a number of Fortune 500 companies, including clients dat require secret clearance
  • Supported technologies included - Cisco UCCE, UCCX, CUIC, CVP, Finesse, CTIOS, CUCM, Unity and various other 3rd party software integrations

Confidential - Framingham, MA

Telephony Engineer

Responsibilities:

  • Perform MACD’s (Modify, Add, Change and Deletes) for Cisco CUCM, Unity, UCCX & UCCE
  • Troubleshoot routing and configuration issues such as CSS, Partitions, SIP Trunks, voicemail and time of day issuesInteracted with guests at luxury hotels and residents
  • Maintained operational components of properties (HVAC, Electrical, Plumbing, IT)Travelled the world on various vessels including military support mission

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