Sr. IT Specialist Resume

PROFESSIONAL SUMMARY:

Bi - Lingual (Spanish and English) United States Marine Veteran who is a dependable Computer Technician. Experienced with all aspects of: hardware; software; Operating Systems; to include maintenance and repair. Enthusiastic, decisive, with a deep knowledge of advanced diagnostic techniques.

TECHNICAL SKILLS:

Security + CE

Linux

Microsoft Office

Computer Programming

ITIL v4

RedHat

Microsoft Word

System Administration

Active Directory

VMWare

Microsoft Excel

Computer Diagnostics

Workstation Set-up

Remedy

Microsoft PowerPoint

Computer Repair

SQL

Purebred

Microsoft Word

Hardware Troubleshooting

SQL Server

Toad

Windows 7 - 10

Hardware Support

C++

WireShark

P2 Commander

Software Troubleshooting

Nipper

SIEB

1 wk of Bicsi

Software Support

Sipper

Supported

Self Starter

Independent Worker

Business Skype

SOP

DMS -Defense Messaging System

Microsoft Outlook

Dell Laptops and Desktops

HP Laptops and Desktops

PROFESSIONAL EXPERIENCE:

Sr. IT Specialist

Confidential

Responsibilities:

Install, configure, service, repair, and maintain hardware and software for network services, storage networking devices
Assist with port security activation
Provide exceptional customer service through resolution of customer information systems problems
System upgrades, and repairs, to maintain mission capability
Re-image, and then process, machines for re-imaging
Update tickets through Remedy
Integrate systems components, software and hardware
Troubleshot, and resolved, issues in order to maintain minimal system down time for mission
Configure government issues phones which include setting up the Purebred encryption software

Used: Remedy; Purebred; Secret Clearance; Security + CE; Dell Laptops and Desktops; HP Laptops and Desktops

Executive IT Specialist

Confidential

Responsibilities:

Responsible for approximately 350 platinum, gold, and silver customers in the DC area
Solved complex issues with software, network, hardware, and various information technology issues for high profile customers in a very high visibility work area
Responded to information technology issues in an extremely time sensitive environment as part of a highly skilled team

Used: Remedy; Secret Clearance; Security + CE

Application Support Engineer

Confidential, McLean, VA

Responsibilities:

Resolved technical problems through identification, then diagnosed problem escalation and tracked solution for specific Department of State applications
Quickly analyzed data and performed necessary actions to resolve issues to include: scripted; server restarts using Microsoft SQL Server Applications and Windows SQL Server 2012
Edited scripts in order to run scripts on multiple databases tables
Identified, troubleshot, and resolved database and application data issues
Supported end users through creation, updated KBA conducted via business Skype; as well as created SOPs and other technical documentation
Took on additional responsibilities and to learn new Department of State applications and learned Linux and SIEB commands

Used: Remedy; Secret Clearance; Linux; Business Skype; Windows SQL Server Applications; Toad; Dell Laptops; HP Laptops

Help Desk Technician

Confidential

Responsibilities:

Performed basic technical support and trouble shot: servers; routers; switches and client Defense Message System (DMS)
Provided technical support for daily network operations to include: identification and resolution of problems; history and solution documentation
Troubleshot, and resolved, DMS and other message traffic, hardware and software problems
Received, transmitted and distributed classified and SBU official mail traffic Certified Authority for the Workstation
Performed administrative management of card user information databases, and Personal Identification Numbers (PINS)

Used: PINS; DMS; Remedy; Secret Clearance; Security + CE; Dell Laptops; HP Laptops

IT Suport Tech

Confidential

Responsibilities:

Dealt with user accounts, email, permissions and anti-virus anti-spam
Installed new software and hardware
Maintained security programs and frequent changes of passwords
Software updates and patches
Troubleshot network; and VOIP phone (such as Polycom) issues

Used: VOIP; Polycom; Secret Clearance; Security + CE; Dell Laptops; HP Laptops

Help Desk

Confidential

Responsibilities:

Technical assistance, and support, for incoming issues related to computer systems
Maintained daily performance of computer systems
Responded to email messages for customers seeking help
Asked questions to determine nature of problem
Walked customer through problem-solving process

Used: Remedy; Dell Laptops and Desktops; HP Laptops and Desktops

Retail Field Technician

Confidential

Responsibilities:

Diagnosed, and repaired, electronic and mechanical issues
Ensured compliance as required by client agreement and/or scope of work
Validated that all deliverables are submitted immediately upon completion of assignment
Possessed superior communication (written/ verbal) and customer service skills

Used: Remedy: Dell Laptops and Desktops; HP Laptops and Desktops

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