Desktop Support Resume Redmond, WA - Hire IT People

PROFESSIONAL SUMMARY

Confidential Huffman is an independent and resourceful Customer Service and IT Professional offering an extensive toolbox of skillsets and technical training.
Confidential demonstrates excellent leadership, interpersonal communication, resource management, and customer service skills.
Confidential is reliable, dependable and high - principled with an attitude of honesty and integrity.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Redmond, WA

Desktop Support

Responsibilities:

Confidential

Desktop Support

Responsibilities:

Adding and disabling users in Active Directory
Activating security badges for new hires
Adding and administering shared folders in Active Directory
Assigning permissions in network shares
Asset collection and disposition for terminated employees
Outlook setup and administration
Utilization of Service Now ticketing system
Migration Representative
Migrate end users from Windows 7 to Windows 10,
upgrade laptop hardware
Configuration of MS Office 365 Outlook, Skype, printers, logins, BOX, secured wi-fi, VPN
Migration of bookmarks to various browsers, Google Chrome, Firefox, Internet Explorer, Edge
Use of scripting tools to configure OS and software during migration
Setup of new Lenovo T470, P51, T370 laptops
Walking end users through features of revised or new laptop functionality
Class leading customer service skills and satisfaction

Confidential WA

Help Desk Tier

Responsibilities:

Troubleshoot Starbucks hardware and store software, support for Win 10 nationally and internationally
LAN and WAN troubleshooting
Use of VNC, Skype, for remote desktop support
Troubleshoot login problems with Yubikey, multi factor autantication
MS Outlook 365 and Office troubleshooting and configuration • Active Directory password resets and permissions •
VPN troubleshooting
Printer troubleshooting
Low call handle time and fast trouble ticket resolution
Exceptional customer service skills
Provided technical troubleshooting for Internet, Cable, TV and VoIP phone services
Quickly found the root cause of the issue and provided a solution as quickly as possible
Tested customer internet services to determine failure and restored service
Experienced multitasker
Provided one-call resolution
Implemented superior troubleshooting skills through 20+ years of experience

CSG Service - Bellevue, WA

Account Manager

Responsibilities:

Built and developed relationships in a business-to-business setting
TEMPEffective multitasker
Drove results for sales and marketing campaigns
Edited and developed documents used for phone scripting, employee training
Successfully completed A+ classes with high GPA
Assisted with the teardown and troubleshooting/replacing motherboards, operating systems, components
Completed CCNA coursework over 4 quarters learning about routers, switches and various internet protocols
Completed an Introductory Networking and Server coursework

Confidential, Bothell, WA

Client Services Specialist

Responsibilities:

Conducted background checks for employment on behalf of third party clients for employment screening.
Sold Intelius products and services, educated potential customers on benefits of products.
Maintained team leading sales statistics in an efficient and professional manner.Worked with new-hire representatives to improve presentation of services and products through positive phrasing and exploring customer needs.
Setup appointments to collect automobiles from salvage yards to donate to charities
Performed research on behalf of auto insurance adjustors related to salvage yard charges
Utilized skill set from call center positions to reduce call handle time while increasing collection of salvaged vehicles
Call handle times averaged one every 3.8 minutes or 95 calls a day factoring in breaks and lunches.
Provided internet, cable TV, VoIP phone support for customers across the US service areas
Provided excellent customer service while troubleshooting a customer’s issue and quickly found a resolution related to service impacting issues
Trained and coached new-hire employees in the call center
Helped with training methods and documentation to ensure high quality service