Network / Computer Administration Resume

SUMMARY

Definitive communication skills to interact with diverse groups building organizational goals and success.
Computer, Networking and Telecom (VoIP) technologies with certified training
High level Customer / Client services with business partnership requirements.

PROFESSIONAL EXPERIENCE

Confidential

Network / Computer Administration

Responsibilities:

Computer Administration involving imaging, software, security, hardware life cycle terms
Microsoft Lync/Skype for Business (SfB) on Office 365 - (MSO 365)
Cisco Unified Presence, Jabber in Call Center environment and Clients
Cisco ASA / Palo Alto configuring, deploying and troubleshooting
A/V and Digital TV, Genetec Omnicast, Synergis, installation with testing, active monitoring
Administered VoIP Service accounts in MS LYNC and Cisco Systems (SIP)
Microsoft Teams / MS Office Suite / Mail Services
Confidential (vSphere, Hypervisor) w/technical testing and limited design
Service Now, Remedy with additional compliant ticketing applications
Computer Administration involving imaging, software, security, hardware life cycle terms
Microsoft Lync/Skype for Business (SfB) on Office 365 - (MSO 365)
Cisco Unified Presence, Jabber in Call Center environment and Clients
Cisco ASA / Palo Alto configuring, deploying and troubleshooting
A/V and Digital TV, Genetec Omnicast, Synergis, installation with testing, active monitoring
Administered VoIP Service accounts in MS LYNC and Cisco Systems (SIP)
Microsoft Teams / MS Office Suite / Mail Services
Confidential (vSphere, Hypervisor) w/technical testing and limited design
Service Now, Remedy with additional compliant ticketing applications
Viva USA Inc.(October 2016 - March 2017)Network Analyst
Health Care Service Corporation (HCSC) / Blue Cross Blue Shield (BCBS)(w/Computer Systems Support)
Computer support utilizing AD Management, GPO services, Software deployment (SCCM)
Voice and Video communication sessions - PBX with SIP capabilities
Network Routing and VLAN support as Infrastructure SME team member
WiFi analysis with technical support (utilizing SolarWinds Perf Monitor, MS WiFi Analyzer)
Cisco Call Manager Voice Messaging, Jabber Soft phone

Confidential

IT Support Analyst

Responsibilities:

Computer and phone technical support for Executive Management - Interns
Desk side, remote and phone support of local and multiple Regional offices throughout Texas
Assembled and maintained all computer systems (software, rebuilds, upgrades, servicing)
Microsoft SCCM - (System Center Configuration Manager), Microsoft SMS (Systems Management Server)
Interoffice and remote site communications
Cisco Telepresence Video system, Cisco WebEx, GoToMeeting applications.
CUCM (Cisco Unified Communications Manager) and CUCA (Cisco Unity Connection Administration)
VoIP PBX system building accounts and voicemail
Network and Infrastructure security monitoring, WiFi analysis and deployment
AD management with GPO organization
Utilizing McAfee EPO needed for deployment services

Confidential

Support Analyst

Responsibilities:

Phone and production support activities for IBSA systems
Jericho, Call First, MIQ, DOE, Sales Force, and Distributor applications (company proprietary applications)
Primary interface and single point of contact between IS and all Sales Distributors
Performed analysis for solutions to moderately complex business or technical problems
Researched and documented logs, assigned, escalated problems to appropriate departments
Project estimates and work plans involvement In House and Distributor locations.

Confidential

Helpdesk Engineer

Responsibilities:

Provided primary Information Services Tier 1 - Tier 2 support for hardware and networking issues. Internet and network security using GPO and AD policies
Monitored and maintained company plans and structure assisting all business and remote clients and organizations
Determined proper solution escalations to higher level support involving excellent customer services and communications
Technical support for computer and user providing advanced training
Dispensing corporate wide upgrade for Computer Hardware and Software applications
POS Systems - IBM Cash Register Devices
Maintained communications for technical staff, remote site management and service professionals
Phone support coordinating connectivity, training / maintenance also implemented by the organization

Confidential

End User Support Specialist

Responsibilities:

Computer system support following required organization standards and laws
Initial contact for escalating and assignment to technical support for complete resolution
IT liaison to remote partners for software and hardware resolution, system upgrades and maintenance
Healthcare required security of company data through programs and data backups with appropriate usage of systems
Primary compliance Healthcare requirements involving HIPPA and customer privacy standards
(Network Administrator, Telecom Engineer, MIS Engineer, Remote Services, Support Desk Engineer, LAN Specialist)

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