SUMMARY

• IT Professional with over 5 years of professional experience in International Organization, Governmental Organization and Private Sectors in Hardware.
• Software, Network devices, Security Appliances, Mobile Devices, Wired, Wireless Networking and Cloud Technology.

TECHNICAL KEY SKILLS

• IT Helpdesk Support “Windows, Mac, Desktop, Laptop, Mobile Devices (Apple and Android), Network and Share Drive, Installation, Configuration and Troubleshooting, Backup and Recovery and disaster recovery plan, Customer Service skills, Imaging, Deployment and bash scripting and updating, Chrome book, Lenovo, HP, Dell, Canon Image Runner, Sharp, Ubiquiti Unifi, Cloudtrack and Negater
• Managing, Maintaining, Deployment, Implementing of Windows Server 2012 &2016 Administration and Office 365 Administration
• UTP and STP Cat 5e and Cat 6 Cable Management and Installation and Configuration. Disk Imaging, Data Recovery and Data Protection
• ADDS, DNS, DHCP, DFS, FTP, WDS and SQL Server Installation and Configuration, AWS Cloud Computing and Virtualization
• Access Point, Cisco and Dell Switches, Routers and Sonic wall Firewall Installation and Configuration and Disk Imaging
• Dell Servers Configuration using Dell Life Cycle Controller, iDrace & Basic Mode, Raid Storage 5 and 10 configuration& Disaster Recovery

PROFESSIONAL EXPERIENCE

Confidential, Sterling, VA

Computer Technician and Helpdesk

Responsibilities:

• Providing IT Service Support using world leading technology (Continuum University)
• Install, configure and troubleshoot Laptop and Desktop Computers, Printers, Scanner, Photocopiers, UPS, Webcam, Shared Drive, Cables, Mobile and Tablets devices, Severs, Network and Security Appliances “Firewall” and Tagging as Labeling Physical Devices.
• Using latest and greatest software as Microsoft Team for internal and external communication, Zendesk for ticketing systems, AppRiver for handling Microsoft Office 365 accounts (users and password etc.), LogMe in rescue, Data backup and many IT related tools
• Provide IT customer service and support for IT related issues, such as Application Software, Windows 7 and 10 Desktop and Laptop of all the IT Equipment “computer hardware, software, network, printers, scanners, copier, access points, switches, routers and” and Backup and Restore user's data via support tickets remotely and onsite when necessary.
• New Computer Setup, Cabling, and cable management, Replacing, swapping Computer parts as SATA HDD, SSD, RAM, Graphic Card & etc.
• Office 365 setup and support and Maintain PC hardware and parts inventory and take physical inventory of all PC equipment as required
• Managing, maintaining, and troubleshooting all the computer systems, hardware, software and peripherals and all associated operating systems and application for users, Create, establish & configure Wired/Wireless Network/Internet Connection, Virus & Malware removal
• Setup computers and peripheral devices on users’ workstations, decommissioned and disposed old computers and other IT equipments
• Respond to all IT request via phone, email and Provide technical IT supports via phone, remotely or in person when required.

Confidential - Clarksburg, MD

Seasonal IT Production Technician

Responsibilities:

• Install, configure, and Configure, image, and test hardware components for Maryland and Virginia Public Schools
• Imaging and Windows Deployment Dell, HP, Acer, Chrome book and Lenovo Laptop, Desktop Computers, and Tablets devices.
• Running Provisioning Packages, Intune, Bash Scripting and mapping server drive, Bios setting and Boot Menu problem solving
• Resetting and reimaging corrupted windows 10 OS and Chrome book OS 85, Updating Windows OS and Chrome book OS
• Packing and unpacking of computing devices such as tablets, laptops, desktops, servers etc.
• Scanning Barcode and asset tag of computers and tablets for tracking and inventory
• Following inventory control methods and procedures and Ensure quality of product output following company standards.
• Performs quality assurance/quality control audits and develops quality assurance/quality control procedure
• Organize and Palletize according to customer order requirements.
• Load and unload products when necessary and Performed any other tasks assign by supervisor.

Confidential - Rockville, MD

Technology Sale Associate

Responsibilities:

• Selling and Advising customers about Business Machines and Services that Staples offers: from Computers, Tablets, Printers,
• Software and Tech Services such as computer repair and set up including ON-Site services in their Home or Office.
• Duties also include merchandising, stocking and an upbeat, outgoing personality.
• Windows, Microsoft Office and other Software Installation and Configuration
• Installing and updating of Anti-Virus, Scanning, Removing Virus from Laptop and Computers
• Answering customer’s questions and addressing problems and complaints in person or via phone
• Provide Training to customers, including windows 10, Microsoft Office, and various IT Equipments,
• Performing on-site and in-store computer diagnostics, troubleshooting, repairs and setups.
• Maintaining small business networks and computers for clients including remote and on-site support.
• Data Backup and Recovery, Customers Support and Perform any other task assign by Supervisor

Confidential - Atlanta, GA

IT Specialist/IT Helpdesk Support

Responsibilities:

• Computer, Computer Installation, Computer Repair, Anti-Virus, IT Security, Network, Imaging, IT and Network Troubleshooting
• Provide IT service and support for IT related issues to our end users via support tickets Provide technical support to all PC users, troubleshoots PC and PC printer hardware problems, repairing or replacing parts or PCs as necessary remotely
• Windows and Mac OS, PC, iMac, Laptops, Smart Phone devices and tables supporting and troubleshooting.
• Wired, Wireless and Internet Connectivity, Installation, Configuration and Troubleshooting
• Windows workstation and Mac devices and Software and application Installation and outlook configuration and troubleshooting
• Setup computers and peripheral devices on users' workstations, Managing Active Directory for users account and granting access through Groups, ADDS, DNS and DHCP and DFS Server Installation, Configuration and Troubleshooting & Primary Domain and Secondary Domain
• Performed any other tasks assign by supervisor.

Confidentia

IT Consultant

Responsibilities:

• Install, configure, deploy, managing and maintenance of Hardware, Software, Network and Security Devices & Win Server 2008/2012
• Hardware, Software, Printers, Scanners, Copiers Application, Wired &Wireless Network troubleshooting and wireless handheld devices
• Auto-CAD, Microsoft Project and updating OS and Software Application, Windows Deployment and Migration and Remote Installation
• Disk Imaging Using Symantec Northern Ghost and Clone Zilla and Windows Upgrade and migration and Migrate files and settings and using USMT (User State Migration Tool), WDS, MDT and AIK, Active Directory, DNS, DHCP, WDS, WSUS Server and DFS, WDS and WSUS
• Install, troubleshoot & replace cables, cat5e, cat 6, UTP, STP, Copper cable, Single Mode Fiber and Multimode Fiber
• Cable configuration (cross cable, straight cable and roll over cables, implementing and placement of patch panel, cable manager and etc
• Replacing parts as required and fixing Internet issues and other IT issues in person, remotely or over the phone, provide initial training
• Coordinate (IT Customer Service) with non-IT customers as logistics and procurement dept in case of purchasing IT Equipment
• Create, Establish, Install, configure, monitor, deploy and manage and Troubleshot all the IT Equipment as computer hardware, software (OS and Application), servers, network devices, printers, scanners, copiers, digital sender plotters, switches, access points, routers and firewalls, Microsoft Office 365 administration and updating windows using WSUS, patch management and deployment, validate &verify
• Windows 2008/2012 servers, adds, dns, dhcp, dfs, ftp server’s installation configuration, Antivirus Installation, Updating Virus removal
• Using OneSource Ticketing System as Trouble Ticket for solving problems, completing &closing ticket & documentation in timely manner, Implementing and following IT Policies and security policy and Procedures. User’s data backup & restore in NAS, Raid Storage & Tap Drive, and handling data bearing devices (PATA, SATA and SSD Hard Drives).
• Tagging, labeling and Asset Management and Inventory Management in Master Tracker and AECOM OneSource Platform.
• Traveling to field offices, outlook configuration, supporting end users (staff) via phone, remotely or in person on-site to solve users’ issues
• Asset management, responsible for tracking hardware and software inventory and Perform Any other task assigned by supervisor

Confidential, MD

Self-Employment

Responsibilities:

• Installation and Configuration of two Dell Servers (Dell Power Edge r630 and Dell NX430)
• Raid Level 10 Configuration for Performance and Fault Tolerance and Data Security
• Installation and Configuration of Windows Server 2016 and Activated them with their Licenses
• Active Directory Domain Services Installation and Configuration
• DNS Server Installation and Configuration
• DHCP Server Installation and Configuration
• DFS File Server Installation and Configuration
• Installing and Configuring 1st Dell Server as Primary Domain Controller and Global Catalogue Server
• Installing and Configuring 2nd Dell Server as Secondary Domain Controller (Backup Server)
• Joining Computers to Domain Membership
• Other required software Installation, Configuration and Settings and Group Policy Implementation
• IP Cameras Hikvision Installation and Software Configuration

Confidential, MD

Self-Employment

Responsibilities:

• Unpack computers from the box and removing any plastic covering or protective tape.
• Plug the first Lenovo Tiny (System Unit, LCD Display, Keyboard, Mouse with power cord, DVI cable, DisplayPort, USB cable, Ethernet cable, KMV Switch and etc) as Dual Write PC and connect to the Internet then Logon with PNC Bank Retail PC using PNC Bank Credentials
• Deploy and migrate PNC Bank Retail Image then run PNC Bank Retail Utility to Install Printer, Cheque scanner and etc in Dual Write PC
• Verifying the new installed Dual Write PC with old Dual Write PC and labeling it with the same name & tag number as old Dual Write PC
• After confirmation and validation of Dual Write PC with approval from branch manager then wiping the old Dual Write PC according to PNC Procedure using their specific software tools and packaging it for shipment.
• Install & configure Lenovo Tiny as Digital Merchandising PC, Universal PC, Bold PC and TCR PC the same way according to PNC procedure.
• Install Targus keypad, Install Epson Validator, Install Burroughs Scanner as check scanner
• Locate the display cables for the digital signage and label them based on the port their connected to for reconnection
• Wipping all decommissioned machines and replaced them with the new installed PCs in the original location
• Packing up all the old PCs in boxes and closing them with securely tape for shipping according to PNC Instruction