Senior Systems Engineer Resume

PROFESSIONAL EXPERIENCE

Confidential

Senior Systems Engineer

Responsibilities:

BMC ITSM Suite Development and support for Confidential Technologies
Large scale environment - 8 load balanced application servers in sever group with 4 Mid Tier servers
Migration/Integration of 9.1.04 Remedy environment to Service Now (New York version). Test scrips created and integrations verified. Integration workflow in Remedy documented
Modules integrated with Service now: Incident Management, Change Management.
Support existing Remedy workflow and trouble shoot issues dat may arise.
Backup and implement enhancements to existing Remedy environment (Change, Incident, Problem)
Support and train Remedy admins in any new workflow created
Service Now Junior Developer - Inter al GSI service Desk.
Admin Certification in Madrid Pre sales Certifications - ITAM, Sec Ops, Aset

Confidential

Senior Systems Engineer

Responsibilities:

BMC ITSM 7 Certified in ITSM Advanced Core Solutions, ITSM Advanced Incident and Problem Management, and ITSM Advanced Asset Management and Discovery.
Implementations of BMC ITSM Suite up to and including version 9.x
AR System, Service Desk (Incident & Problem), Asset Management, Change Management, CMDB, SLM, Email Engine
Large scale AM and CMDB Implementation experience including population and reconciliation of CMDB
Developed innovative solutions in the implementation of Topology Discoveryand the Enterprise Integration Engine (EIE), Atrium Integration Engine (AIE) and Pentaho including a solution to extract specific TD data for routers, servers.
Developed several interfaces between CMDB andSQL Server and Oracle databases.
Developed internal utilities for IT Prophets to facilitate People Data loads into ITSM 7.0 - 9.x
Foundation data, People data import, Configuration data, Group Assignment data, Incident Import
Upgraded highly customized Remedy Help Desk application to more industry standard, out of the box ITSM.
Built various customer required applications in Remedy and/or SQL ( SQL Level archiving, Data warehouse applications, Reorganization of enterprise data at Company, Organization or Support group levels and etc)
Lead groups in requirements gathering where required

Confidential

Remedy Development Team - Lead Remedy Developer

Responsibilities:

Applications utilized: Custom Internal Help Desk, Custom External Help Desk, Change, Asset, Approval Server, Discovery Services for SMS
Implemented an internal Help Desk application tool
Implemented an External Help Desk dat uses integration into 6 other applications
Polling of SMS data in search of new hardware being added to the network
Utilized midtier to offer remedy services to remote users
Integration of inbound emails from Utility company into our remedy application
Lead focus groups for evolution of in house applications and their Remedy integration points

Confidential

Help Desk

Responsibilities:

Applications Developed: Custom Help Desk, Change, Asset, Network topology
Implemented a “Follow the Sun” 3 server environment (US, England, Hong Kong)
Trained Lucent’s user base in the 3.2 version of remedy
Trained all South and Central America remedy user base in Spanish
Lead focus remedy focus groups for evolution of in house applications
Implemented Global reports with considerations to business work hours on a sql platform
Remedy Apps used: ARS, Change, Asset Approval Server DSO
Trouble shoot problems in network (Circuit, Router, and Lucent side Hardware) to the point of resolution
Separate AT&T and Lucent’s Network after AT&T/Lucent split. Clone and alter Informix based network information.
Data Migration and application modification through sql