Help Desk Resume

SUMMARY:

18 year s of help desk / printer support.
Ghosting, PC / Server support, User support, email setup.
Hardware fixes, installation, and repair (300+ users).
Application support for MS Office, Lotus Notes, Adobe, Oracle
Experienced with Spiceworks ticketing systems and some Remedy Training
User support in person, email, phone, and remote (PC Anywhere).
Server installation and backup.
Migration of users and PC, Printer installation and configuration.
Asset / Inventory record management

PROFESSIONAL EXPERIENCE:

Confidential

Help Desk

Responsibilities:

Printer repair tech for Confidential
Printer repair at Confidential sites
Confidential

Confidential

Help Desk

Responsibilities:

Worked at Confidential
Installing Toner and updating status and location in the workorder

Confidential

Tech Support

Responsibilities:

Upgrading Users to New windows 7/10 Laptops.

Confidential

Help Desk

Responsibilities:

remote support for laptop upgrade
Imaging ( SCCM ) and installation of new laptop for onsite and remote user

Confidential

Help Desk

Responsibilities:

printer installation and verification.
Setup and installation of new computers and laptop at
Transfer of personal files over to new PC’s and verified installation with client.

Confidential

Help desk and user support

Responsibilities:

Ghosting of systems and configuration.
Hardware repair and printer setup

Confidential

Help Desk

Responsibilities:

Setup and image of new computers, installation of pin pads .

Lead Tech

Confidential

Responsibilities:

Asset verification and disposal.

Confidential

Help Desk

Responsibilities:

Removal and documented of all old computers.
Install, image and asset documentation of new computers and monitors.

Confidential

Help Desk

Responsibilities:

Removal of all old computers.
Installation and imaging of New computers, verified installation with client.

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