Tech Support Engineer Resume

SUMMARY:

WORK EXPERIENCE:

Confidential

Tech Support Engineer

Responsibilities:

Support tech - infrastructure for law firm of 20, including laptop, wireless and network services.

Confidential

SharePoint Admin & Technical Writer

Responsibilities:

Provided SharePoint Online administration support for healthcare non-profit; composed, edited, published over 300 articles and documents for Marketing outreach for transition of internal resources to SharePoint Online.

Confidential

QA Engineer/Scrum Master

Responsibilities:

Responsible for composing, editing, and presenting dozens of technical documents supporting both internal and external audiences
Quarterbacked SharePoint repository of documentation for engineering and support team of 14
Integral to continuous successful releases of the best-selling and most sophisticated evidence-based healthcare management application in the US;
Implemented Scrum techniques and policies for multiple application teams, ensuring successful zero-showstopper deployments

Confidential

Technical Writer

Responsibilities:

Served as editor for engineering team internal documentation
Composed User Guides, KB's, and How-To's for all releases to development partners and customers

Confidential

QA Engineer

Responsibilities:

Tested localization, release, manual and functional testing of multiple Vista SKU’s for Tablet, desktop, and Laptop PC; Ad-hoc and directed testing in 24 languages;
Managed a 50-unit test lab and software for hardware-based test automation.