Desktop Technician Resume
SUMMARY:
10+ years desktop PC support in a variety of environments. Specialized in remote tier 2 support. High performer with strong customer service skills.
TECHNICAL SKILLS:
Citrix
ServiceNow / HP Service Manager / ITSM
HPDM
DNS / DHCP
Windows 7 / 10 Desktop Support
Active Directory Users and Computers
LANDesk / Kbox / ITSM
Parallels desktop
PSTools
Remote Desktop / Terminal Services
Networking LAN / WAN
MS Office 2013 / 2016 / 365
UltraVNC / Team Viewer / Teams
Technical Writing
PC Imaging
SCCM
CAREER EXPERIENCE:
Confidential
Desktop Technician
Responsibilities:
- Operating System Migrations and Support, Windows 7, 10 Enterprise, HIPAA compliance
- PC, Laptop, Tablet, Phone, Thin Client Hardware and Application support
- ADUC, SCCM, ITSM, HPDM, PSTools, MS Office, Teams, Rightfax, Adobe, Kofax
Confidential
Desktop Support Technician
Responsibilities:
- Operating System Migration and Technical Support to End - Users
- Experience includes:
- Fog Imaging Server
- Troubleshooting Print, Device and Graphics Drivers
- PC Hardware and Application support
Confidential
Board Office Support Technician / Desktop Technician / Service Desk Analyst
Responsibilities:
- Desktop and Remote PC Support
- Active Directory, MS Exchange, PDQ & Languard Patch Management
- Windows 7, 8, iPad, iPhone, MS Surface, Android devices, Tablet PCs
- WYSE Thin Client, Virtual Machines, Oracle user administration
- HP Service Manager, ServiceNow, MinuteTraq
Confidential
Website Developer
Responsibilities:
- Creation and maintenance of websites using Wordpress and HTML scripting
Confidential, Colorado Springs, CO
Club Commander
Responsibilities:
- Created blog website and email newsletter to increase communication with parents and children.
- Coordinated club theme nights to reduce confusion among different age groups.
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