MIS Specialist Resume Profile

EMPLOYMENT EXPERIENCE

Confidential

2nd Level Help Desk Technician

Responsible to provide 2nd level Help Desk Technical Support in Production Floor and Management Areas.
Diagnose, Troubleshoot, and Repair Laptops, Computers, Servers, Printers, and Phones.
Train. Coach and Supervise the 1st Level Help Desk.
Install, Troubleshoot, and Support Network devices Cat 6 Ethernet Drops, Cisco Switches, and Workstation configuration in the Domain.
Troubleshoot, Monitor, and Support LAN/WAN connection between 3 Manufacturing Sites. Over 500 Users per Site. T1 and Fiber Optics .
Monitor and Test Network Systems to ensure availability of service 24/7, using IP and Netstat Commands.

Confidential

MIS Specialist

Diagnose, Troubleshoot, and Repair Laptops, Computers, Servers, Printers, and Phones in the Resort and Casino.
Responsible to Create, Set up, and Maintain the Business Center for VIP Customers.
Create and Support Daily Management Reports.
Manage Daily Unix and Windows Backup for Resort and Casino Operations.
Set up, Troubleshoot, and support all Routers, Switch, and Network Equipment. 350 Users within Resort and Casino premises. Cat 6, Netgear and Cisco Switches

Confidential

Project Manager

Assign to the Board of Education Data Center as a Junior VB Developer.
Be part of a team Junior Developer for Human Resources Programs and Financial Programs for Management Users and End Users.
Assign to Desktop Refresh Project for all School, District Offices and Management Offices.
Create, Maintain, and Support Daily Management Reports.
Set up, Troubleshoot, and support all Routers, Switch, and Network Equipment. Cisco Routers, Juniper Routers, T1 Connections, Cat 5e Drops, Over 5000 Users connections daily .