IT Remote Support Resume Phoenix, Arizona - Hire IT People

EXPERIENCE:

Confidential, Phoenix, Arizona

IT Remote Support

Responsibilities:

Provide service restoration, tactical analysis, and documentation services for remote and enterprise desktop support.
Support a single point of contact for all desktop related issues, including handling Tier 1 help desk calls and providing remote support, analyzing and resolving problems associated with PC hardware, operating systems, application software, network, and phone; the remote installation, configuration and maintenance of PC desktops, laptops, virtual machines, printers, and mobile devices.

Confidential, Phoenix, Arizona

Technical Client Service

Responsibilities:

Responsible for providing technical support for Confidential Advisors on Confidential Advisor Center.
Utilized remote support tools for more advanced troubleshooting as well as installing applications such as Confidential Data Delivery and LaserApp.
Conducted webcasts for new advisors specific to the features of Confidential Advisor Center.

Confidential, Phoenix, Arizona

Technical Service

Responsibilities:

Responsible for confirming and reconciling Alternative Investments held in Confidential client accounts.
Specifically the detailed review of position activity and balances reported by a general partner or transfer agent and confirming those transactions and holdings on Confidential ’s books and records.

Confidential, Phoenix, Arizona

Technical Service

Responsibilities:

Initially assisting on the outgoing and then incoming Transfer of Assets team.
Later moved to the Alternative Investments team and responsible for confirming and reconciling Alternative Investments held in Confidential client accounts.
Specifically the detailed review of position activity and balances reported by a general partner or transfer agent and confirming those transactions and holdings on Confidential ’s books and records.