We provide IT Staff Augmentation Services!

Team Lead Resume Profile

IT professional with demonstrated ability to integrate communication skills, support experience, and related education to exceed technical, business, customer requirements, and overall company goals. Professionally trained A , Network , and Server certified by CompTIA. Committed and motivated employee focused on the success of the team, the solutions, the company, and its values, while maintaining individual success. Currently holds United States Secret Clearance.

TECHNICAL SKILLS

  • Windows 2000/XP/7
  • Microsoft Office Suite
  • Lotus Notes
  • Hardware/Software installation and repairs
  • Network protocols and standards
  • Create/ Manage user and groups in Active Directory
  • Network implementation
  • Install, configure, upgrade and troubleshoot vendor neutral systems and software
  • OSI Fundamentals/ Network Security
  • Perform post installation configuration
  • Preventative system maintenance and support
  • Install and configure client and server operating systems
  • Diagnosing software and hardware problems
  • Install and configure Windows Server 2003/08
  • Resolve Network Connectivity Issues
  • Configure Routers/Switches

TECHNICAL EXPERIENCE

Confidential

Desktop Support Technician Team Lead

  • Installed, diagnosed, repaired , maintained, and upgrade PC hardware and equipment
  • Troubleshoot network connectivity issues
  • Diagnosed and troubleshoot hardware and software using Diagnostic tools Performance and Resource Monitor
  • Installed Northern Regional Command approved Software and Components Hard-drives, Network Cards, RAM
  • Upgraded system components and peripheral devices
  • Migrated XP OS to Windows 7 Enterprise utilizing SCCM/ Window Easy Transfer/CP Migrator
  • Trained end users on new software/Backed-up personal data
  • Re-imaged 1000 PC of new inventory to deploy for new clinics
  • Provided Network Printer and Scanner support adding new PC's to network
  • Manage and tracked Remedy tickets
  • Inventory management on incoming/outgoing desktops and laptops
  • Managed Team Schedules and provided synopsis to Project Manager and World Wide Technology
  • Forecasted upcoming weeks scheduled activities
  • Maintain warranty information and order parts not in stock for Kiosk
  • Created and deleted computers and users from network domain
  • Manage computer groups utilizing Active Directory

Confidential

Fuels Flight Superintendent/Desktop Support Assistant

  • Manage fuel operations for the entire air base including active duty and reserves
  • Review daily schedules to ensure personnel levels meet the needs of operational schedule
  • Create and track work orders tickets
  • Install and configuring Microsoft Office Suite and various software programs for end users
  • Configure peripherals smart card readers network printer scanner and support equipment to maintain job efficiency
  • Diagnose, repair and maintaining desktop and computer hardware issues
  • Report discrepancy to Local Administrator for preventative maintenance
  • Update software and driver packages from vendor for compatibility
  • Train end users on Air Force Computer Usage Policy
  • Manage shared drive folders and provide individuals with appropriate permissions
  • Ensure users complete annual Department of Defense Information Awareness Training and document
  • Track equipment locations on network

Accountant/ Desktop Support Assistant

  • Account manager for Defense Energy Support Center DESC for all base fuels including diesel, jet fuel and missile propellants
  • Audit/Troubleshoot Defense Energy Support Center desktop systems
  • Upgrade equipment components Hard-drives, Modems, Printers and Scanners
  • Expedited transition of flight to a computer based knowledge source
  • Manage shared drive folders and provide individuals with appropriate permissions
  • Ensure users complete annual Department of Defense Information Awareness Training and document
  • Diagnose, repair and maintaining desktop and computer hardware issues

Confidential

Technical Support Contractor

  • Provided technical support for the United States Postal Service Automated Postal Center in a call center environment
  • Diagnosed hardware and software technical issues and communicated solutions to field technicians and USPS employees
  • Documented resolutions to all issues via Remedy management software
  • Determined severity of issues and escalated to higher tiered support as necessary
  • Ordered hardware, dispatched technicians, and downloaded software patches to remote sites
  • Assigned as team leader to address employee issues and concerns
  • On separate contract provided help desk support to Certegy, Mercedes Benz, and Cingular Wireless
  • Created and deleted user accounts for existing employees and new personnel
  • Reset and changed passwords on Novell networks and mainframes
  • Directed and assisted end-users with Lotus Notes issues
  • Provided troubleshooting for Java Applet errors and network printers

Confidential

  • Managed US Air Force Flight at the Naval Air Base
  • Liaison for US Navy and Spanish Civil Service on US Air Force fueling operations and safety regulations
  • Successfully solved issues with the new Air Mobility Flight Line Ramp that was previously installed by contractors and improved mission capability for the Air Mobility Command
  • Global War on Terrorism Expeditionary Medal
  • Global War on Terrorism Service Medal
  • Air Force Expeditionary Service Ribbon with Gold Border
  • Air Force Longevity Service 2
  • Air Force Training Ribbon

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