SUMMARY

• An innovative IT professional with total of 10 years of experience with 2+ years in Release management and 7+ years in Service Sector in operations, projects, training, and technical support.
• An accomplished software professional in application support, monitoring and maintenance.
• ITIL foundation certified
• Involved in Release and Change Management
• Weekly and Monthly Status reporting to the management on the Changes, Incidents and metrics.
• Always strived for identifying the root cause and putting in mitigation steps for incidents not to recur. This helped in reduction on incidents by ~20%.
• Possesses excellent skills to analyse complex production issue and follow the incident & problem management process as per ITIL standards.
• Led a team and played a major role in its growth by acquiring customer confidence to on - board more projects
• Well experienced in preparing, reviewing & implementing production release.
• Experienced with Offshore centric working model
• Displays effective skill in identifying & automating tasks to reduce the effort which in turn results in cost savings using Perl & shell scripting.
• Led a team with zero escalations or stakeholder complaint for years. This achievement has been taken as a role model for initiatives within the organisation
• Experience in documenting the issue and fixes for future reference

TECHNICAL SKILLS

Languages: windows batch scripting,Natural Adabas

Databases: Sybase,DB2

OS: Unix, Windows

Tools: & Utilities: Jira, Kanban board, Watch Tower, Service-now, Sockeye,AppDynamics, BatchMonPlus, Loaniq, Aveksa, Putty, Dbartisan, Splunk, Editplus, Autosys,Mainframe(ADBA,ADUA,DCRQ)

Others: MS-Word, MS-Excel, MS-Office, MS-outlook and Lotus Notes

Domain Knowledge: Trade Life Cycle

PROFESSIONAL EXPERIENCE

Confidential

Release Manager

Responsibilities:

• Management of releases related to Desktop changes that include Software upgrades, OS Upgrades, AppSense & GPO/Avecto Policy changes, Monthly Security Patch updates, Backend changes through Axon, Configuration changes, Software deployment through MyApps
• Planning requires taking various factors into consideration like: Changes needing Machine reboots, or Application closure or Changes in user experience related to new functionality or new UI changes
• Liaise with QA/PE teams, Desktop Integration team (Team that analyzes the impacts and prepares Check scripts), Software Distribution team (that handles the Distribution of the Software), AIS team (Software Packaging team), Communications team (team that deals with the required Communication to end users about a change and if they need to keep the system ON, or to save their work if the change requires a machine reboot or App Closure), KB team (Knowledge base team that updates knowledge base about a new change, this helps HelpDesk/TechConnect in case of issues).
• Machine types include: Desktops, Laptops (Laptops connected to Office Network and Also the ones connected over DA), iWins, Appliance PCs, Capital Market machines and a few other types of machines.
• Coordinates with Team on the Desktop related changes and making sure 98% Successful Deployments to End users without any disruptions
• Monitoring the Deployment throughputs for each phase and follow up for any issues and proceed with other phases
• Providing Weekly reporting on the Desktop changes by pulling the Data from the Jira board
• Tracking Jira change by doing regular checks and updating it

Confidential

Distributed Systems Support lead & Onsite Coordinator

Responsibilities:

• Take part in handover calls between shifts and host problem management call with dev team to priorities the issue to get it to closure.
• Monitoring and fixing the autosys job failures/issue within the stipulated SLA.
• Run the Business activities i.e. analyse application related production issues, errors and fix to complete end of business day processing
• Regular interactions with Business Analysts, Managers, DBA’s, Application users, different divisions of Confidential Operational management to improve application stability, run time performance issues and to ensure smooth execution of application
• Identify production issue and send out incident communication to relevant stakeholders & downstream systems, resolve the issue within SLA, identify root cause and create action tickets for problem management.
• Co-ordinate with dev team for on-boarding new application to support involving evaluation on resource required, training plans, knowledge document preparation, Servicenow template creation, monitoring set up.
• Co-ordinate with a 7 member team in Mexico & Monteral to ensure all the issue during the shift are handled within SLA and handover to offshore when required.
• Resource planning, allocation of duties among the team members
• Work with operational users on Adhoc issue and fixing them by analysis the application logs.
• Monitor the system/hardware alerts and On demand check UNIX servers are up and running and specific components deployed on Unix server are running without issues.
• Use client Proprietary GUI tools specific to Confidential to monitor end of the day processing i.e., MQQuery, sockeye, Batchmonplus etc.
• Part of implementation meetings, review and update if any issues encountered with changes from production perspective
• Set up monitoring for MQueues, Unix & windows server, web instances and application processes in Watch Tower
• Organise and perform Data Centre recovery testing, production use test and other adhoc events like Leap second event & various hardware maintenance activates..
• Took initiative and involved team to clean up and update the existing and add new Knowledge article wherever required.
• Coordinate on application changes in production and prepare Deployment plan, post implementation activites along with backout plans

Environment: Autosys, Unix, service now, Splunk, JIRA, Batchmonplus, MQquery, Servicenow, Perl, Sybase, DB2, ondemand.

Confidential

Distributed Systems Support Analyst

Responsibilities:

• Monitoring the autosys batch jobs for ETM and Primary Delaer (regulatory Reporting) at EOD
• Handling hotline calls from users and prioritizing & addressing the issue
• Hosting call with client & senior management to discuss on the incident and changes on the weekly basis
• Worked on alert reduction and saved around 40~ hours of effort per month.
• Automated various tasks using shell scripting specially to handle the messages thrown to error queue
• Took initiative to create a new joiner onboarding knowledge article to document the access and on-boarding procedure
• Monitoring the application and hardware alerts in sockeye and taking required action based on the knowledge article if present else identify the fix by working with relevant dev and infrastructure team
• Presenting report to development team on the user issues & system alert trend and discussion on escalated issue and update the knowledge article accordingly
• Updating shift summarizer and handling handover calls between shifts
• Handling incident communication & working with relevant stakeholders to fix the issue
• Reviewing the problem and action tickets regularly to ensure closure before due date
• Creating & scheduling service-now report to report the unresolved task tickets and various other reports to the team daily basis.
• Implementing the production changes on weekends and performing post-verification checks
• Providing on-call coverage on Sunday’s to fix Ready for business check issues

Environment: Autosys, Unix, service now, Batchmonplus, Checknanny,MQquery, Servicenow, Perl, Sybase, DB2, ondemand.Project: Core Trades

Confidential

Mainframe Support

Responsibilities:

• Monitoring Mainframe Batches And Fixing the Abends
• Reducing the most frequent Abends and Raising to Dev team to have permanent fix
• Maintaning the Order Number Generation for trading on Natural Screens on Monthly
• Basis by analysying the available order number available on alphabets range for particular system/Stream
• Running Job extracts for the Operations to have for their Auditing
• Analysing jobs for the User Daily issues and Give resolution on the tickets
• Worked On reconciliation System called PNS for that we need to contact to external agency for the file if there are delays and then coordinate with ops for reconciling
• Managed Holiday Coverage, Shift Coverage
• Created Excel Macro Which Connects to Mainframe utility and Do specific function based on the requirement
• 5 Macros Were created by Me which helped to reduce ~200 hrs and Which Was
• Biggest achievement and praised by clients

Environment: JCL,Natural, Adabas,ADBA,ADUA,DCRQ,,Autosys, Unix,falcon, Batchmonplus, Servicenow, ondemand.