SUMMARY

• Accomplished communicator skilled in building and strengthening relationships across functions to drive cohesive, strategic operations and drive revenue goals.
• Analytical, highly adaptable professional wif 18+ years success managing, designing and enhancing IT operations across enterprise. Skilled in aligning end - user needs wif long-term solutions to complex IT Security challenges. Track record of success developing, deploying and selling systems aimed at driving revenue goals.
• Advanced expertise in Sales Engineering, Sales Administration, infrastructure security and project management. Skilled troubleshooter continually focused on identifying, isolating and resolving technical issues. Strong noledge and comfort wifin Microsoft, Linux and Cloud based server environments, along wif all peripheral processes.
• Bragging Points and Take Aways
• Consistently achieved sales goals and quotas
• Responsible for closing multimillion-dollar sales and streamlining processes across regions
• Ability to develop pursuit strategies in key accounts and support new business opportunities
• Self starter, results- and success- oriented wif teh ability to follow through on commitments
• Knowledgeable about security vendors, channel partners, technologies, industry regulations and compliance
• Ability to explain complex technological solutions to non-technical audiences
• Mentor junior engineers and technicians, promoting collaborative work culture

PROFESSIONAL EXPERIENCE

Confidential San Jose, CA

Sr Solutions Architect

Responsibilities:

• Sr Solutions Architect for a 13 yr old Australian startup, specializing in insider threat, ATP monitoring and prevention. Responsible for:
• Supporting strategic customers around teh globe while working wif Engineering teams including triage of technical issues and drive issue escalation wifin support team.
• Engage wif customer stakeholders to understand teh business needs
• Work internally and wif customers to turn complex technical solutions into real solutions
• Establishing trust wif clients by maintaining privacy, confidentiality, and objectivity for all interactions wif teh customer and their data
• Coordinating wif engineering resources for Tier 3 support of our solutions for existing customer deployments as needed
• Providing feedback based on personal and customer impressions of our services, reporting bugs and problems encountered in teh field, and making recommendations for improvement and new service features

Confidential Santa Clara, CA

Sr Solutions Architect

Responsibilities:

• Pre Sales Product Demo’s: Provide compelling presentations in-person and remotely to customers in multiple verticals across Enterprise space. me tailor my demo’s to fit teh customers environment, specific needs/pain points
• Proof Of Concepts: Its my responsibility to design customize teh installation of our products to teh customers environment: AWS, Azure, GPC or on prem. me setup teh Windows and Linux servers/VMs/Instances for teh customer, provide specific .OVA templates for their deployment and use. me is also responsible for customer training, post sales support and act as a liaison between presales and support staff.

Confidential, TX

Sr Sales Engineer

Responsibilities:

• Pre Sales Product Demo’s: Provide compelling presentations in-person and remotely to customers in teh Enterprise space. me will tailor my demo’s to fit teh customers environment and specific needs and pain points.
• Proof Of Concepts: Its my responsibility to customize teh installation of our products to teh customers environment. Rather its AWS, Azure, vCloud or on prem, me setup teh Windows and Linux server class machines/VMs/Instances for teh customer, provide specific solutions for their deployment and use. Responsible for customer training, post sales support and act as a liaison between presales and support.

Confidential, TX

Systems Engineer

Responsibilities:

• Client Service: Provide compelling presentations in-person and remotely to facilitate client onboarding and then serve as primary point-of-contact for communications, budgeting, and escalations. Attend client board meeting, implement infrastructure changes, and select vendors and contractors to facilitate and improve IT operations.
• Project Management: Spearhead IT-related services, from project management to new vendor selection and fulfillment. Utilize VMWare vDirector to manage multiple client environments. Administrate Linux, Windows, and ESXi servers and applications such as Asterisk, FreePBX, Exchange, QuickBooks, Lync, and Office 365.

Confidential, TX

Systems Engineer (Contract)

Responsibilities:

• Systems Administration: Provided excellent desktop user and L1-L2 network support. Administered Windows Servers: added users, diagnosed DNS issues, set up and modified DHCP scopes, produced images via SOE, SCCM and managed apps. Rack-n-stacked numerous routers and switches and imaged multiple PCs daily.
• Project Management: Coordinated cohesive global response to all tickets wifin tight SLA deadlines.
• Training and Development: Coached and mentored Indian counterparts on latest procedures and compliance.

Confidential, Dallas, TX

Systems Engineer

Responsibilities:

• Efficiency & Quality Improvements: Implemented and administered Linux-based ViciDial that tracked information, populated it into sales CRM, and acted as a specific frequency dialer. Created virtual server clusters and deployed multiple guest operating systems on ESX servers vCenter and VMWare Workstation.
• Server Support: Planned and executed operations-wide support across enterprise and server-based VM servers.
• Project Management: Identified and resolved issues, completed critical project deliverables, performed root cause analysis (RCA), and escalated issues up appropriate chain of command. Managed changes to project scope and delivered compelling presentations to key stakeholders including executive leadership. Assessed risk and developed TEMPeffective risk mitigation plan

Confidential, Dallas, TX

Systems Engineer

Responsibilities:

• Training & Development: Oversaw and inspired team of professional inside sales representatives. Assisted other network technicians wif Windows Server 2003, Linux Red Hat 4, Novell GroupWise, and Apache.
• Cross-Functional Collaboration: Coordinated network security and performance and set up/configured switches, routers, gateways, and firewalls.

TECHNICAL SKILLS

Protocols: TCP, FTP, HTTP, HTTP(S), SIP, IAX, IAX2, XMPP, SCP, UDP, DHCP, CUPS, EIGRP

Environments: Windows Server 2000-2019, Active Directory, Apache, Exchange Server, RHEL Red Hat, CentOS, OpenSuse, Ubuntu, Fedora and other Linux distributions

Technologies: AWS Architect, Azure Architect, Cisco ASA/Routers, Managed/Unmanaged Switches (PoE and non PoE) GNU Linux, VMWare, Virtual Box, Hyper-V, VMWare ESXI, Windows Server 2003, 2008, 2012, 2016, 2019, Active Directory, Citrix, MySQL, VOIP Predictive Dialers, Asterisk, BASH scripting, Python (Intermediate), Other IDE’s, IDS/IPS, Penetration Testing, REST API, CI/CD Pipeline, and much more…