Senior Help Desk/VTC Admin Resume Round Hill, VA - Hire IT People

SUMMARY:

My objective would be to obtain a position in the Information Technology or Audio Visual field that would allow me to expand my current technical experience.
I would also like to find an organization that will give me opportunities for advancement and can provide a fun and exciting work place.
I have held a position with the Department of Homeland Security, contracted with Confidential .
Some of my responsibilities included the installation and configuration of video conferencing and networking systems as well as performing validation and editing of various documents to include SOPs and installation manuals.
I have also held management positions where I was responsible for handling various employees.

EXPERIENCE:

Confidential, Round Hill, VA

Senior Help Desk/VTC Admin

Responsibilities:

Responsible for bi - weekly EOC/Gov VTC tests.
Install and troubleshoot VTC cart issues, including TACLANES, Routers, A/B switches, Adtran, KIV7, and Polycom VSX line of audio and video.
Provide Tier 2 and Tier 3 help desk support that Tier 1 support cannot fix or do not have access to fix.
Upgrade Cisco routers.
Create accounts to access the DHS secure portal.
Maintain secure portal users.
Experience with Remedy Network Management Support
Microsoft Terminal Services (Remote Desktop)
Windows-based software installation
Windows Workstation / Server (98, 2000, 2003)
MGC Manager 6.0 / 8.0
GEM software

Confidential, Washington, DC

Security Engineer

Responsibilities:

Maintain authentication tokens for an RSA SecurID system.
Set up user accounts in Active Directory and RSA systems for their remote access capabilities
Experience with Remedy Network Management Support
Provide Tier 3 Help Desk support to assist with any problems that the Tier 1 & 2 personnel can not fix or do not have access in the system to fix.
Work with the Firewall team to prepare missions for the installation of WebSense v5.5.
Troubleshoot various VPN and Citrix/SBC end-user issues.
Perform firewall license audits.
Perform firewall rule base audits.
Microsoft Terminal Services (Remote Desktop)
Windows Workstation / Server (98, 2000, 2003)
Network security monitoring to include firewalls, antivirus, etc
Windows-based software installation
Rebuild computers from start to finish to meet company standards
Enable and disable Cisco switch ports (Port Security)
Troubleshoot port security issues
Assist with patch management

Confidential, Winchester, VA

Installation Technician / Sales Representative

Responsibilities:

Confidential, Martinsburg, WV

Assistant Manager

Responsibilities:

Performed all duties necessary for running the day to day business operations to include opening and closing the store, writing employee schedules, making bank deposits, and doing inventory checks.

Confidential, Chantilly, VA

Telecommunication Analyst

Responsibilities:

Installing Distance Learning video-conferencing network.
Installing and configuring workstations and servers with Windows NT and Windows 2000. Configurations included network connectivity, anti-virus updating, patching, and video applications.
Installed physical cable connections, punch-down panels, CAT-5 and fiber optic patches.
Troubleshoot network equipment to include ATM and Ethernet switches, Cisco router configurations, and various software configurations.

Confidential, Winchester, VA

Technical Sales Representative

Responsibilities:

Testing and troubleshooting the configuration of wireless telephones and equipment for sale, evaluation, and repair.
Work with a database program called Dejawin that is a tracking and knowledge base for all of the current and previous customers. It contains information needed for service calls, billing, and customer inquiries.

Confidential, Strasburg, VA

Web Site Designer

Responsibilities:

Created and implemented various web pages for small companies as well as developed personal Websites.
Created Web Pages with various HTML editing tools, including Microsoft FrontPage.
Coordinated and managed the web hosting for the various websites through local web hosting vendors.

Confidential, Strasburg, VA

Assistant Manager

Responsibilities:

Administration tasks included scheduling all lifeguard employees.
Performed standard lifeguard procedures to aid or rescue persons from under water and above water dangers.
Certified through Red Cross as a CPR and First-Aid expert.