It Support Specialist Ii Resume
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Tempe, AZ
SUMMARY
- Versatile Systems Support Technician with 22 years of experience in the IT field.
- Exceptional skills in computer, systems, and network support, creative troubleshooting, and analysis.
- I have excellent, written, verbal and interpersonal skills; eliciting good rapport among my customers and team.
TECHNICAL SKILLS
- MS Office Suite
- Imaging
- Networking
- Active Directory
- VPN
- Citrix
- RDP
- Troubleshooting
- Reliable
- Patience
- Motivated
- Customer - Centric
PROFESSIONAL EXPERIENCE
IT Support Specialist II
Confidential, Tempe, AZ
Responsibilities:
- Image and configure Lenovo, HP and Dell desktops and laptops,
- Involved with Windows XP to 7 migration project, and domain migration.
- Involved in decommissioning and replacement of servers, switches, cabling for network infrastructure upgrade project.
- Principal IT Support technician for the Open Enrollment project; involving software performance testing, user/IT support training and implementation in coordination with statewide offices.
- Principal for setup, configuration of network scanner and PC for Mailroom database integration for Atlanta office; wrote corresponding configuration and implementation guide.
Systems Analyst
Confidential, Scottsdale, AZ
Responsibilities:
- Created hypertext document of solutions, installation procedures and IT reference information.
- Created and maintained asset tracking worksheets and spreadsheet.
Systems Support Technician
Confidential, Phoenix, AZ
Responsibilities:
- Created documentation organizing and optimizing IBM system repair and hardware returns.
Information Systems Analyst II
Confidential, San Jose, CA
Responsibilities:
- Created a Solutions and Fixes database, shortening request/response time.
- Created Help Desk Request forms/templates in Lotus Notes for user requests, allowing problem tracking and maintenance.
Advanced Field Engineer
Confidential, San Jose, CA
Responsibilities:
- Developed and conducted training for thirty field support engineers.