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It Support Specialist Ii Resume

5.00/5 (Submit Your Rating)

Tempe, AZ

SUMMARY

  • Versatile Systems Support Technician with 22 years of experience in the IT field.
  • Exceptional skills in computer, systems, and network support, creative troubleshooting, and analysis.
  • I have excellent, written, verbal and interpersonal skills; eliciting good rapport among my customers and team.

TECHNICAL SKILLS

  • MS Office Suite
  • Imaging
  • Networking
  • Active Directory
  • VPN
  • Citrix
  • RDP
  • Troubleshooting
  • Reliable
  • Patience
  • Motivated
  • Customer - Centric

PROFESSIONAL EXPERIENCE

IT Support Specialist II

Confidential, Tempe, AZ

Responsibilities:

  • Image and configure Lenovo, HP and Dell desktops and laptops,
  • Involved with Windows XP to 7 migration project, and domain migration.
  • Involved in decommissioning and replacement of servers, switches, cabling for network infrastructure upgrade project.
  • Principal IT Support technician for the Open Enrollment project; involving software performance testing, user/IT support training and implementation in coordination with statewide offices.
  • Principal for setup, configuration of network scanner and PC for Mailroom database integration for Atlanta office; wrote corresponding configuration and implementation guide.

Systems Analyst

Confidential, Scottsdale, AZ

Responsibilities:

  • Created hypertext document of solutions, installation procedures and IT reference information.
  • Created and maintained asset tracking worksheets and spreadsheet.

Systems Support Technician

Confidential, Phoenix, AZ

Responsibilities:

  • Created documentation organizing and optimizing IBM system repair and hardware returns.

Information Systems Analyst II

Confidential, San Jose, CA

Responsibilities:

  • Created a Solutions and Fixes database, shortening request/response time.
  • Created Help Desk Request forms/templates in Lotus Notes for user requests, allowing problem tracking and maintenance.

Advanced Field Engineer

Confidential, San Jose, CA

Responsibilities:

  • Developed and conducted training for thirty field support engineers.

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