SUMMARY:

• A Systems Administrator with over 20 years specializing in: High Level Product Support.
• Strategic Thinking - Regularly assist in mission critical support to resume LEA collection
• Goal Orientation - Able to prioritize and perform required tasks in a mission critical environment
• Innovation - Created presentations and incorporated content for Standard Operating Procedures
• Leadership - Train members to achieve high expectations and raise performance to support the mission

TECHNICAL SKILLS:

Tools: Active Directory, DNS, Encryption, Symantec, Puppet, Nagios, McAfee, Cisco, Oracle, Citrix, Remedy, SMS, Microsoft Office 365, Microsoft SQL, SSH, VMware Vsphere 5.5/6.5, SharePoint, Equallogic, Apache, WuG, Cisco ASA Firewall Appliance, Notepad++, Wireshark, Fluke Volt Ohm Meters, Spectrum Analyzers

Hardware: Dell PowerEdge 2850/2650/2550 , Dell PowerEdge 730/620, ESX Hosts, APC Symmetra LX, IBM x3650 M2/M3, PowerVault 725N, 122T, 112T

Proprietary Software: 4Sight UCM, 4Sight Explorer, Group 2000, 4SM, 4SOC, LexisNexis

Operating Systems: Windows 10/2012 Server, LINUX (RedHAT/CentOS), Android, iOS, Blackberry

Programming Languages: HTML5, Jscript, PHP, CSS

PROFESSIONAL EXPERIENCE:

Confidential, Chantilly, VA

Technical Support Advisor

Responsibilities:

• Administers enterprise sized VMware based virtualization infrastructure vSphere version 5.5 and later.
• Deploy virtual machines using site specific requirements to include OS, drive sizes, and memory
• Experience using and programming NAGIOS, network management, error recovery, and system inventory management methods
• SAN storage (EqualLogic) administration, including hardware configuration, maintenance, and troubleshooting
• Manage Microsoft Active Directory domain environment and typical services, including administration of users and groups, DNS, DHCP, Group Policy, DFS, ADFS, LDAP and Windows Workstations as they pertain to an enterprise AD environment
• Demonstrates experience with deployment/environment management tools such as Puppet/Nagios
• Interpret systems logs/scripts and other technical information to determine appropriate action plans to address customer issues
• Ensure timely implementation of software releases, hot fixes and patches to meet customer expectations/demands
• Maintain accurate software/hardware configurations for all customers
• Follow branch resources on all emerging software and hardware releases
• Identify, recommend and implement suggestions for technical and engineering support process improvements to enhance the customer experience
• Liaise with corporate engineering team to ensure timely resolution of technical issues. Maximize use of branch support personnel and minimize reliance on engineering support
• Train members to achieve high expectations and raise performance to support the mission by orienting peers of processes and procedures

Confidential, Washington, DC

Systems Administrator

Responsibilities:

• Received promotion to Tier III support File/Print Team for the Confidential .
• Provided data retention techniques on enterprise servers
• Experience with SAN and Enterprise Vault Technologies.
• Maintained and supported Veritas Backup solutions
• Full range experience with Active Directory, Patch Implementation, & Exchange Management
• Supported Clustering Technologies and Failover testing
• Provided support for afterhours and weekend maintenance and managed site outages
• Provided Tier II/III level support on systems for over 86 locations
• Traced and troubleshot network drops Fiber and CAT5 for connectivity
• Train new contractors on site specific procedures

Confidential, Washington, DC

Network Administrator

Responsibilities:

• Supported the International Narcotics and Law Enforcement group for all IT needs.
• Maintain weekly reports for ticket count and duties completed
• Supported Blackberry and Polycom VTC technologies.
• Proactively monitors and manages system resources to optimize operating efficiency and performance. Performs troubleshooting and diagnosing and correction of problems.
• Reviewed server space and event logs for prevent future issues
• Supported and maintain various HP and OKI network and desktop printers
• Managed and maintained Active Directory for Users and Workstations
• Used SMS Remote Control to administer servers and clients
• Used iPost scanning tools for verification of security and updates

Confidential, Washington, DC

Network Administrator

Responsibilities:

• Administered and maintains multiple servers on Windows 2000 to include various network tasks such as routine maintenance; virus updates, verification of virus definitions, and periodically updates DOC website & global address.
• Provided IT assistance and conducts onsite user training for local and regional offices including: Atlanta, Denver, Seattle, Maryland, and Washington D.C.
• Configured IP based (VTC) for teleconferences
• Rebuilt servers and domain controllers on a Windows 2000 environment.
• Maintained Department of Commerce Person Finder internal database
• Maintained inventory of IP addresses to servers and printers
• Implemented WSUS and Veritas on internal network
• Created presentations and incorporated content for Standard Operating Procedures

Confidential, Fairfax, VA

Customer Support Technician

Responsibilities:

• Administered Novell, NT, Citrix, Digital Sender, and Remote Access accounts
• Assisted network engineers in various networking projects
• Created and recorded trouble calls on C: Support Portal database within Lotus Notes
• Provided remote and telephone support to respectively 1000 plus users including dialup and DSL users
• Knowledgeable with troubleshooting Netware and Citrix-Metaframe networking
• Proficient hands-on on implementation, configuration and working knowledge with Lotus Notes
• Developed content and trained users on standard operating procedures (SOP)

Confidential, Fairfax, VA

Network Support

Responsibilities:

• Assisted GSA transition team with network and desktop support.
• Supported RAS dial in customers with password changing and network troubleshooting techniques
• Provided technical support for users at Central Office, Willow Wood, and Metro Park location
• Administered NT, Novell, and RAS-CO accounts
• Installed network infrastructure and computer systems for GSA computer training center
• Trained users and integrated software packages for GSA systems
• Provided extensive desktop support for 1000 plus users LAN/WAN environment
• Performed asset inventory and updated database for General Services Administration
• Configured TCP/IP for remote software with standard naming conventions

Confidential, Washington, DC

Network Technician

Responsibilities:

• Supported users with network connectivity and software issues
• Created standardized images for local support teams for quick integration using Ghost 5.0
• Provided executive software and network support serving the Washington DC office
• Created and configured Exchange and Internet mail accounts for MS Outlook

Confidential, Washington, DC

Systems Administrator

Responsibilities:

• Assisted users with network connectivity and software issues.
• Managed users and hardware on a Novell and WinNT environment
• Created and configured Exchange and Internet mail accounts for MS Outlook
• Performed high-level phone support for the entire staff including off-sites
• Core refreshed workstations at all MPD locations with Compaq Workstations and CRT monitors

Confidential, McLean, VA

Systems Administrator

Responsibilities:

• Built custom servers/workstations and software per customer specifications
• Responsible for installation and troubleshooting software related issues
• Led planning and installation for HP printers for the Virginia Employment Commission
• Installed networks for government and non-government entities
• Assisted in the tailoring of procedures for proprietary software builds